Awful. Nothing on the customer portal works, its always a 404 error. Can't cancel my renewal and no answer to emails or chat assist. Just ignore you in the hope you go away and they can collect ren... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
haven't had incidents but Jove i'm sure is there to help. working together close to a year now.
This is the first time I needed a business insurance. Jove made it very easy for me to obtain the policy my client requested, on a cancel-any-time, monthly subscription basis. Confirmed Jove's va... Ver mais
Great job! I don't know where to start! Mario did a wonderful job explaining and guiding me into the On Board process with getting Jove Insurance and connecting me with Shiply. There was a slight hicc... Ver mais
3,9
Muito Bom
88 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jove Takes the Stress Out of Staying Compliant
I was worried when employment laws changed last year, but Jove had my back. They automatically updated my employer liability policy and explained everything clearly. I didn’t have to lift a finger, which saved me so much hassle. Really appreciate how proactive they are. Definitely recommend them!
20 de maio de 2025
Over 3 months work lost
Registered to work as a delivery driver with shipley and Shipley has jove to validate the insurance.Submited my insurance on the 19/02/25.And the chase started.Sevral emails to ask for updates several times booked appointments so that I can get updates but no joy.Lost work for over 3 months while paying high price for insurance.I would not recommend to deal with jove.Just got confirmation of validation in the start of June2025.
15 de maio de 2025
Avaliação não solicitada
Jove made it really easy to get the…
Jove made it really easy to get the right cover for my short contract. The service was quick, clear, and they followed up to make sure everything was sorted. No fuss, just what I needed.
25 de junho de 2025
Resposta da Jove
Thank you for your review and we are happy that you have had a great experience with our product and service.
Resposta da Jove
Thank you so much for your kind review. We're so happy to hear you had a great experience with Jove!
We’re proud to support freelancers and small businesses across Greece and the rest of Europe with fast, flexible business insurance that works across borders. If you ever need help or have questions, our team is always here for you.
Warm regards,
The Jove Insurance Team
Avoid this insurance company at any…
Avoid this insurance company at any cost.
You will never receive a response to any of your emails, and there's no one available to speak with on the phone. I'm not sure how this company is still in business. If you submit a claim, you won't receive any communication. It’s best to steer clear and find an insurance company that actually provides customer service.
The call schedule service on their website is not working at all.
10 de abril de 2025
Avaliação não solicitada
Resposta da Jove
Hi Shanthan,
We’re genuinely sorry to hear about your experience and thank you for taking the time to leave a review.
We want to clarify a few important points:
- Your full policy documents, including the Insurance Product Information Document (IPID), policy wording, policy schedule and certificate of insurance, were sent via our system at the time of purchase. These documents outline everything you need to know about your coverage.
- Our team responds to all customer emails sent to customers@jove.co, and we aim to do so promptly. If you haven't received a reply, it's possible our messages may have gone to your spam folder. We’d encourage you to check there.
- We are aware of an intermittent technical issue with our call scheduling tool, which is no longer active. Apologies for any inconvenience this may have caused.
At Jove, we’re committed to being transparent and accessible. If you have any ongoing concerns or would like us to follow up on a specific issue, please reach out to us directly at customers@jove.co and we’ll be happy to assist you personally.
Kind regards,
The Jove Insurance Team
Jove - What a hopeless Company
What a hopeless Company. They are the contracted insurance review agent for Shiply.com, a very large transport and services hub. My longstanding account with Shiply is 'stuck' as my fully appropriate and valid insurance policies are 'under review' with Jove. As such, I cannot secure work from Shiply as the account is 'in suspension'. You cannot get any help on the phone from Jove, they do not answer calls or emails and fail to keep booked telephone appointments. Shiply should ditch them, they are useless and I would urge anyone to look elsewhere for professional insurance and 'goods in transit' policies. Avoid.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Jove
Hi Sean,
Thank you for your feedback, we’re sorry for the frustration and appreciate the opportunity to clarify the situation.
At the initial stage, we did operate a call booking system, and we sincerely apologise if this process was not well managed or caused confusion. To improve the experience for drivers going forward, we’ve now streamlined all insurance validation communications through a dedicated email: validation@jove.co.
It’s also important to clarify that you are not a direct customer of Jove. We provide insurance validation services on behalf of Shiply to ensure that submitted insurance documents meet the necessary standards.
We can confirm that your insurance has been successfully validated by Jove. However, please note that Shiply carries out additional checks, such as ID verification and manual account reviews, which are entirely handled by their team. Jove has no control over these internal decisions or processes.
If you have questions specifically about your insurance validation, please feel free to contact us at validation@jove.co. We’re here to help.
Kind regards,
The Jove Insurance Team
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