SCAMMERS! Run away! I ordered some keychains at 9:37pm. They what’s app messaged me at 2:30am saying all of the 65 keychains I ordered are out of stock and they wanted to replace it with something els... Ver mais
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Veja o que dizem as avaliações
I've already made a few orders, and I've mostly been happy with everything. The customer care department is fantastic at informing you if an item you ordered is out of stock and will make sure you rec... Ver mais
A empresa respondeu
I have been dealing with issues regarding my first order shipped into two parts 1 part received wonderfully, 2nd part is still on going Canada Post has done their part but Joyasdechina shipper will n... Ver mais
Joyasdechaina online shopping has really really amazing product. Joyasdechaina delivery is so fast and easy. There product is really low price and great quality. Joyasdechaina has good quality full pr... Ver mais
A empresa respondeu
3,2
Bom
425 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have not received anything
17 de fevereiro de 2024
Resposta de Joyasdechina
https://www.17track.net/?nums=4PX3000991792028CN
Dear, please check your shipping link. As the order was placed during the Spring Festival period, the website page has already informed you of the shipping time for Spring Festival orders. Therefore, shipping will be a bit slower than usual. It's not that your order hasn't been shipped. Please confirm this before leaving a review. Thank you!
Update order received
Have not received my order. Every time I have tried to send email it gets returned.
The only thing I have gotten was this for a review. Not happy
Update received email saying my order has shipped so i am changing my rating to a three . When i get my order i will change this review to better
3.14.24 update order received all is as described. Thank youJoyasdechina
12 de fevereiro de 2024
Resposta de Joyasdechina
https://www.17track.net/?nums=271759469941
Dear, here is the shipping link for your order. I'm very sorry for any inconvenience caused. I have checked all our emails and indeed did not receive your message. Normally, we have customer managers follow up on orders, but since your order was placed during the Spring Festival period, our website's homepage also explains the shipping times for orders placed over the Spring Festival and offers a waiting discount. I see that your order has been shipped after the holiday ended. Please feel free to check the shipping link at any time. Thank you!
I placed an order and have not gotten…
I placed an order and have not gotten no tracking. i have messaged multiple times after i received one message that it was shipped but did not give me a tracking number. Horrible communication i was so looking forward to making it my go to website for all my orders.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta de Joyasdechina
Dear, I am truly sorry for the negative experience you've had. Unfortunately, I couldn't find an order under your name. Could you please provide your order number? I will investigate what happened and get back to you. Generally, the reasons for not receiving goods include: 1) Choosing sea freight, which takes longer; 2) Purchasing a single product without meeting the MOQ; 3) Special product issues (such as liquids, batteries, etc.) that require shipping in multiple packages to ensure safe transport. Regardless of the reason, our customer service should be in touch with you. Once you provide the order number, I will verify and respond to you. I am very sorry for any inconvenience caused! We will send a gift to the order address as a token of our apology. Looking forward to your reply!
Resposta de Joyasdechina
Dear, I am very sorry for any negative feelings caused. Upon reviewing your order, it consists of the purchase of a product: Wholesale fidgets toy doll clothes shoes baby bottle MOQ≥10 JDC-FT-ZWF002. As we are a wholesale website, some smaller products require support for MOQ, so purchasing just one item does not qualify for shipping. We have processed a refund for this order. Thank you for your trust and support. We have issued a gift card for your next shopping experience.
Wait time is too long
In all fairness, the company was getting ready to go on vacation when I placed my order so I had to wait for them to return for the order to get processed, but it's been 10 days since they returned to work and still, my order was not processed. In addition, I have ordered from this company at least 4 or 5 times in the past, and processing time has always been an issue. It sometimes takes 3 weeks to process a $200 order. The company offers good products for resale businesses at fair prices so if you are patient, you may like this company just fine. For me, it's just too long of a processing time since I use sea ship to get my products, adding another 30 days to receive my order. Regular shipping is sky-high with this company. In the reply you will see they have indicated my order was already filled and shipped but this is not the case because only a small part of my order was shipped and I've not heard anything else about the rest as of 3/7/24
28 de janeiro de 2024
Resposta de Joyasdechina
Dear, I'm truly sorry for any inconvenience caused. We have carefully reviewed your order. Due to the Spring Festival holiday, which ended on February 20th, our warehouse has been extremely busy. Following the order sequence, your order wasn't shipped until February 29th. Fortunately, that's all behind us now. The warehouse has managed to process all the backlogged orders from the Spring Festival. We will strive to do better!
Resposta de Joyasdechina
Dear, we sincerely apologize for any negative experience you've had. We have carefully reviewed your order. You indeed ordered six pink items as listed. Please take a moment to check the order details in the backend. Thank you for your understanding, and we are committed to improving our service!
Wholesale Colorful Metal Keychain MOQ≥2 JDC-KC-ChaoH039
MOQ2 pink
$0.89 × 6
$5.34.
Love the products
Love the products. Didn't like the wait time to receive them though.
11 de janeiro de 2024
Great prices
12 de janeiro de 2024
Delivered what you promised!
12 de janeiro de 2024
Best experience I have with this company
17 de janeiro de 2024
Very easy to communicate with
Very easy to communicate with. And made ordering easy.
17 de janeiro de 2024
Order wasnt complete charged…
Order wasnt complete charged additional shipping fee very slow response from customer service delivery time was not as promised.wont recommend.
9 de janeiro de 2024
Good customer service.
3 de janeiro de 2024
They have GREAT customer service!
4 de dezembro de 2023
Nice product
Everything went well except was not alerted when it shipped. Quality of product is nice.
2 de novembro de 2023
I was very happy with my items
I was very happy with my items. Sandra my Customer Service agent was very helpful anytime I reached out to her with a question. The shipping took a little longer than expected, but I received my tracking information and was able to follow my package.
24 de outubro de 2023
Amazing Customer Service
Loved that they reached out to me and got back to me no matter the circumstance! Super pleased that my needs were met.
13 de outubro de 2023
It took over a month to get my order
It took over a month to get my order. Once it was delivered I only received one item not my whole order!
25 de setembro de 2023
Dissappointed in the product and service
I placed an order for some bracelets. The bracelets came in and some were broke. I was given a credit for the broken items. I reordered the items, paid for shipping again, and the items came in broken again. All they will do is give credit for the items and not for the shipping you paid for those items. Then you only get a credit so you must reorder from them to get your money back and pay for more shipping again. Not worth it.
29 de setembro de 2023
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