Juice UK Avaliações 253

O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bought a set of wired Red Panda headphones for my daughter, when they arrived I was immediately concerned as they had been sent in just a black plastic bag, no other protection. The box inside was dam... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Daughter purchased a charger, it’s far too big and bulky so she wants to return it, not used, but so far can’t get a reply to get a returns label from Juice. Quite clearly happy to take your money but... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable. Although the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I found the Juice website so easy to use. I placed my order on Thursday and it was delivered on the Saturday, now that is what I call excellent customer service. The charger and cable are excellent... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de acessórios para Celulares

Escrito pela empresa

Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

253 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS

I've bought 2 Type C cables from this joke of a company, both have broken. Absolutely useless. Better off going on a Chinese site and buying a charger from there, hell at least it'd be cheaper. £6 for a cable that'll break in a month's time is unbelievable. Cable has very visibly bent at least 45 degrees in one direction, my own phone has told me to unplug the charger immediately.

Would give 0 out of 5 if I could, screw this company.

18 de maio de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

Hello, we are sorry to hear this and would like the opportunity to correct this issue if you would like to contact us on customerservices@juice.co.uk we would be happy to replace these.

Avaliado com 5 de um total de 5 estrelas

Amazing!

i love my new power bank it is super handy as it has a charger attached to it that easily folds back into the power bank. It also tells me how charged it is on the front. It’s super fast charging overall.

15 de maio de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

Thank you for your feedback. We are very happy you like our power bank.

Avaliado com 5 de um total de 5 estrelas

Top quality product at good value for…

Top quality product at good value for money. Bought the 1.8m iPhone Charger Cable (Lightning) - great design and the product is built to last especially the connectors.

25 de abril de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are very happy to see you love your juice lightning cable. Thank you for your amazing feedback.

Avaliado com 5 de um total de 5 estrelas

Really pleased with these ear buds

Really pleased with these ear buds. Especially for the price. I wasn't expecting them to be great as they were so cheap, but they are great. I use them in the gym everyday. The sound is clear and the control is really accurate and easy to use.

15 de maio de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are thrilled to hear you love your juice ear buds Mathew. Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Boom proXL

Boom proXL
Nice sound and well made for not a lot of money, going to get another as you can pair them up

15 de maio de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

Thank you very much for your feedback Darren. We are very happy to hear you love your juice speaker.

Avaliado com 1 de um total de 5 estrelas

Shocking Customer Service

Purchased a charger around August of last year and upon going to use it again I saw the battery had expanded. since it was within the warranty, I contacted Amazon who then advised me to contact the manufacturer as this was a product issue. Fair enough. Cue a 2 month back and forth with Juice telling me I should've gone through amazon. They dropped my case and I haven't heard anything since March 4th 2025 where they advised me 'but apparently amazon got a new management and they will pick up on the case soon.'

It would be nice to see a company take responsibility for their products, rather than passing it off to a stockist when the issue is clearly nothing to do with Amazon.

21 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased a couple of cables due to…

Purchased a couple of cables due to their guarantee, after a eight months started to get a shock from the end plugged into my phone on inspection found the insulation was coming apart.
Remembering the guarantee contacted them providing photos of the issue only to get told that even though they have a long guarantee you have to keep a copy of the receipts.
I have got cheaper cables from my local Halfords (own brand) before purchasing Juice brand and they are still working.
The guarantee is not worth the ink used to print it.
Will not be purchasing this brand again expensive waste of money two cables with the same fault I worked in the electric retail business and we did quality control even with big brands before allowing them to be sold

1 de outubro de 2024
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

I`m sorry you have experienced these issues with your product. Could you please contact us on Customerservices@juice.co.uk. We will look into this issue for you.

Avaliado com 1 de um total de 5 estrelas

POTENTIALLY DANGEROUS

Purchased a juice charger atleast 4 months ago for a Samsung phone. Worked absolutely fine, was really astonished by the speed of the charge but it's recently gone downhill.

The charger itself heats up (plug end). When plugged into an outlet it sparked and almost caught alight. The outlet has been fine beforehand and only gave fault with this particular charger - after skimming over reviews of similar nature I have decided to leave my own personal experience. Lucky I caught this before it became problematic. PLEASE AVOID IF YOU DONT WANT YOUR HOMES TO BE CRISPY, CHARRED AND BURNT.

20 de abril de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are really sorry you had a poor experience. Would you reach out to us on customerservices@juice.co.uk?

Avaliado com 1 de um total de 5 estrelas

I bought a Juice USB-C cable from Argos…

I bought a Juice USB-C cable from Argos for my MacBook Pro and 2 weeks later it decided to stop working. Absolutely rubbish

18 de março de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

All of our products come with one year warranty. Please contact us on customerservices@juice.co.uk to see how we can help you.

Avaliado com 1 de um total de 5 estrelas

Bought juice iPhone charger from B&M it…

Bought juice iPhone charger from B&M it works for a week and then started playing up.

Won’t buy this product again.

Total waste of money

1 de março de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

Our products have one year warranty on them. Please get in contact with us on customerservices@juice.co.uk so we can be able to help you with this issue.

Avaliado com 1 de um total de 5 estrelas

Rather pointless

Rather pointless, if it worked and held a decent charge and did not self discharge then that would be useful . Design fault. I spent £30 on a 3 charge juice bank, it takes ages to charge fully, it only holds a short charge before self discharging, very exspensive for a product that does not uphold for its intended use, the hardware design is pleasent but the software design is not up to scratch on this particular item, it needs to be redesigned so it does not self discharge and holds a longer charge , better products can be purchased else where for half the price which do the intended job at hand better. Very disapointing.

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are sorry to hear about your bad experience with our product.
All of our products are covered by a 1 year warranty. Please contact us on customerservices@juice.co.uk and we will be more than happy to help you with this issue.

Avaliado com 1 de um total de 5 estrelas

Less than a months use from iPad charge cable.

Purchased a juice 2 mtr usb c to c cable from tescos
On 3rd jan this year 2025, this failed within 3 weeks.
Have been refunded by tescos fair play by their customer team.The cable full price was 22quid reduced to 16.Not what you expect from pricey bit of kit.The packaging and presentation are top notch,but the cables are dross, do not even think of buying them.For that money you can purchase a belkin item.Never going near this company’s merch again.

4 de fevereiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are really sorry to hear, you had a bad experience with one of our product.
This is a rare occasion our product fails in such a short time. All of our products are regularly tested to ensure quality and covered by a 1 year warranty. We appreciate your feedback greatly, thank you.

Avaliado com 1 de um total de 5 estrelas

Terrible company don’t know why they…

Terrible company don’t know why they still exist every charger I’ve got from them has broke in under a month !

Juice have responded saying that they have a small amount of chargers that becomes faulty and that I can replace the item

I can show you my last 7 receipts of exchanges within the last 2 months at Sainsbury’s which now I have given up exchanging
I thought I was the problem but juice can not justify this issue as EVERYONE clearly can see juice is rated 1 star on Trustpilot for a reason. Everyone is experiencing the same issues with the charger, bit of a shame that juice is apparently the largest uk supplier which is definitely not agreed with myself and I’m sure with the rest of their customers too

3 de fevereiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are really sorry to hear about your bad experience. As the largest supplier of chargers within the UK, unfortunately we do occasionally have a small amount of products that develop a fault when in use, when this happens we are more than happy to replace the product if the purchase has been registered or you have proof of purchase.

Avaliado com 5 de um total de 5 estrelas

Great product.

I'm really surprised to see all the poor reviews on here. I bought a 25w charger for my Samsung phone over a year ago from Argos and it has performed perfectly. In fact, I'm about to buy another as my wife keeps using it to charge her phone.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

Thank you so much for your lovely feedback.
We’re thrilled to hear you’re enjoying your new Juice product!

Avaliado com 1 de um total de 5 estrelas

Poor quality

Had a juice charger for 18 months used very lightly and is now completely dead. Spoke with juice and they tell me that it’s wear and tear. Obviously very poor quality items. Will go elsewhere for my chargers. Terrible company.

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We're sorry to hear about your experience. All of our products come with a 1-year warranty, and while we can’t offer a replacement outside of this period, we always aim to help where possible. We appreciate your feedback and will pass it on to our team.

Avaliado com 1 de um total de 5 estrelas

Literally just opened it and it doesn’t…

Literally just opened it and it doesn’t work lmao

29 de janeiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

All of our products come with 1 year warranty, please email us on customerservices@juice.co.uk so we are able to help you with this matter.

Avaliado com 1 de um total de 5 estrelas

Waste of money

Stopped working after a month..we have tried samsung phones but it does work.
Very disappointed

17 de janeiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We regret to hear you had a disappointing experience with our product. All of our products come with 1 year warranty. Please get in touch with us on customerservices@juice.co.uk so we can help you.

Avaliado com 1 de um total de 5 estrelas

Juice powerbank

Juice powerbank, batteries swelled up and case sprung apart. Avoid.

19 de janeiro de 2025
Avaliação não solicitada
logotipo da Juice UK

Resposta da Juice UK

We are very sorry to hear you had a bad experience with one of our products.
This is a rare case, as all of our products are regularly tested to ensure quality.
Please get in touch with us on customerservices@juice.co.uk to see how we could help you with this issue.

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