Juicy Couture UK Avaliações 

I have sent an email with photographic proof regarding a faulty item on my order but have received no response, not even an automated acknowledgment. Please contact me to arrange a pre-paid return label and a replacement.
Order number: JC_153116

bad service

Since this seems to be the only way to get a response from customer services. I ordered back on the 3/10/26 which there was a 20% off deal at the time PINKTRACKSUIT20!. My parcel then got lost by the courier it took ages to get a resolution and now i've received a refund rather than the item being sent back out meaning if i am to re order i now have to pay more as the discount has ended. Good customer service would honour a 20% off discount code as this was not at any fault of my own. I am happy to change this review to positive if this gets looked into. thank you

Ich muss sagen, dass ich zufrieden mit dem Kundenservice gewesen bin. Meine erste Bestellung wurde aufgrund mangelnder Verfügbarkeit zweier Artikel storniert, mein Geburtstagsrabatt von 15% war damit verloren. Als ich nachfragte, schickte man mir einen neuen 15% Code gestaffelt in 10% zum sofort einlösen bei erneuter Bestellung und 5% sobald die Bestellung ankam. Ich sollte mich melden, wenn es soweit wäre, damit man mir die restlichen 5% erstatten könne. Das tat ich und es hat funktioniert. War zwar an sich ein unnötig umständliches Verfahren, aber die Kommunikation des Kundenservices fühlte sich verbindlich an.

I have recently an incorrect item so I contacted on the 03/10 with pictures of the item. I was told to send it back so I did, you have got my return since the 12th October and still not sent my refund. Now you are asking for a tracking link which I also sent to customer service email. Nothing… no response. Is this the way customers should be treated?

JC_150502
Tracking link : H07K9A0000316041

I will never order from juicy couture uk directly because it costs £12 to return items that don’t fit, you shouldn’t have to pay to return items especially if you don’t know how they will fit since it’s only online and can’t try it on first. Most stores send you a return label i don’t know why juicy couture uk is like this.

Bought as a gift. Arrived quickly and they’re happy with the fit.

Ridiculous that you have to pay to return items and refunds take so long.
One thing that was good was the quick delivery.

the delivery company evri lost my parcel which was one of your bags and then when i got in contact with you for help because it was one of your £160 bags, you never replied back to help me with refunding or a new delivery so not only did i not get my purchase i wasted the money too!

Es dauert sehr lange, bis die Ware endlich da ist. Und dann kostet die Rücksendung über 6 Euro. Was aber besonders ärgerlich ist, dass sie nur über Kreditkarte funktioniert, auch wenn man gar nicht mit Kreditkarte bezahlt hat. Dieses komplizierte Verfahren erweckt den Eindruck, dass man so die Geduld verlieren soll und die Ware lieber behalten soll. Angesichts der Preise, die hier für Jogginganzüge aufgerufen werden, wäre etwas mehr Kundenfreundlichkeit angesagt.

Delivered promptly

Terrible customer service and they don’t even have a phone number they have a email and get back to you whenever. Absolutely terrible. If the bag is out of stock they literally will just send you a random bag in hopes that you keep it so they can keep your money.

Your site is legit for starters. I could not locate my size in the style of tracksuit anywhere except this site. Delivery was quick & communication excellent. Thank you! I love my Juicy Couture tracksuit!

Extremely rude customer service! they cancelled my order 5 days after ordering due to pricing being incorrect and being put in the sale, saying they have the right under the terms and conditions but they didn't just cancel the items, cancelled the whole order, then went quiet when asked if I could receive a discount or voucher for the delay and situation, they sit also haven't sorted out my missing item from previous order saying they can't track it or have no details but still won't offer a refund

Excellent service. Quick delivery.

I would think very carefully before ordering evri left my parcel in a unknown location which I never authorised the parcel was stolen and i believe the driver could of taken it as I never got a knock on my door neither did they ring the buzzer, contacted juicy they never showed any compassion no apologies nothing they never bothered to investigate or put in a claim with evri they was very rude very nasty and refused to even bother to give me any options only telling me to raise a dispute with card company i am beyond disgusted and disappointed I spent thousands on there website and when something has gone wrong one time they can’t even show any remorse nor care about me as a customer I will be taking them to the financial ombudsman or small claims for this as I feel they should of offered me a replacement or refund please please be careful when ordering with them as they don’t care about you if your parcel gets stolen or misdelivered in my case shame on you juicy I won’t be shopping there in future awful customer service Don’t bother listening to the rely they never investigated anything with the courier they are complete liars and scam Company who refused to help customers you will never get another penny from me

My grand daughter loved the necklace
Said item arrived quickly and well packaged ,good communication from seller and quality item
All good happy with purchase

I’ve been ordering from Juicy Couture UK since September 2025 and the service with all my orders has been great. In this particular order I was, like with all my other orders from Juicy, kept in the loop from when I placed the order to when it arrived at my house. I will definitely continue to buy from them in the future. :)

Bag not as described and smells so strongly of plastic fumes and hasn't gone after a week. Resent having to pay for a tracked return when it's the item at fault not just being picky. For 130 pounds for a bag I'd expect the materials to be better quality. Had a juicy couture bag from the 2000s that's totally different quality :(

I was send completely the wrong bag. Support contacted to say the would arrange collection. This was over a week ago and they are now ignoring my emails.