Juicy Couture UK Avaliações 

124
•
O TrustScore é 2.5 de um total de 5

2,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ich muss sagen, dass ich zufrieden mit dem Kundenservice gewesen bin. Meine erste Bestellung wurde aufgrund mangelnder Verfügbarkeit zweier Artikel storniert, mein Geburtstagsrabatt von 15% war damit... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I have sent an email with photographic proof regarding a faulty item on my order but have received no response, not even an automated acknowledgment. Please contact me to arrange a pre-paid return la... Ver mais

Avaliado com 1 de um total de 5 estrelas

Since this seems to be the only way to get a response from customer services. I ordered back on the 3/10/26 which there was a 20% off deal at the time PINKTRACKSUIT20!. My parcel then got lost by the... Ver mais

Avaliado com 2 de um total de 5 estrelas

I will never order from juicy couture uk directly because it costs £12 to return items that don’t fit, you shouldn’t have to pay to return items especially if you don’t know how they will fit since it... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Design de Moda

Escrito pela empresa

Official Juicy Couture UK online store.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

124 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(124)

36 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

When did juicy turn in to 95%polyester?

I have been buying juicy for a while now for my wife and always thought it was great quality but it’s not it’s dam awful. Why because it’s 95% polyester. Go look that up and how bad it can be for you and also go look up frequencies of the body and frequency of things. polyester is 0 because it’s crap and cheap so not only is it plastic your wearing but your being ripped off for it with there prices.
Very clever juicy but I won’t be playing any more. Honestly some people may read this and think I’m nuts but go look this stuff up it’s very real. Shame on you juicy for churning out utter crap for the same money when it used to be cotton. Cotton 70mz organic cotton 100mz wool 5000mz linen 5000mz polyester 0mz

1 de abril de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not a happy customer

Not a happy customer, bought for 350euros, shipped with the cheapest and slowest shipping company, too 3 weeks to come to France. For this amount you could have shipped with DHL or UPS. TERRIBLE EXPERIENCE. When it came, 2nd mistake they made, instead to pack in neutral plastic, they packed in a bag scraming JC all over the place. Fantastic for thefts and custom issues, Well NEVER AGAIN

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review of juicycouture.co.uk.

We are sorry to hear of your experience, juicycouture.co.uk do not ship to France, but if you can email your concerns to service@juicycouture.co.uk, along with your order number, this can be investigated for you?

We hope this helps.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

I bought 6 January jacket for my…

I bought 6 January jacket for my daughter price £90 . I did not receive any order confirmation email or any other upload!

6 de janeiro de 2024
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

Your order confirmation email should have automatically been sent to you upon your placement of your order, to the email address entered for your order. We have requested for this to be re-sent today, please check your Spam folder in case it has gone into there in error?

We hope this helps.

Best wishes,
Customer Services

Avaliado com 5 de um total de 5 estrelas

All sorted

After reading these reviews and still not getting a reply on my email from juicy couture it looks like I won’t be getting my order. I haven’t had a dispatch email yet. It’s been 6 days. I will wait a bit longer and update here! But it doesn’t seem promising. They’ll take your money and not even reply to your emails🙄
UPDATE: it says my order has been dispatched so I will update once I get my order.
UPDATE: my order has come now and arrived. Thank you juicy couture

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are sorry for this delay over the Christmas and New Year period, we have a high volume of orders and these are being despatched ASAP!

We hope this helps!

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

2 Uhren gekauft

2 Uhren gekauft. Beide mit leeren Batterien ausgeliefert.Innen verschmutzt. Nicht empfehlenswert!

21 de dezembro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are sorry we do not stock or sell watches, but if you contact the company that you have purchased from, they should be able to advise you further.

We are sorry we cannot assist on this occasion.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

Discount code problem. I’ve downloaded the app as directed to…

I’ve downloaded the app as directed to get the discount. All good. Track Suit in the basket for check out. Code in and £210 becomes £168 EXCEPT IT DOES NOT.
Right at the very end as I’ve already go my PayPal code etc for security it tells me the code cannot be used at the moment. Why? This is annoying. It’s the reason I installed the app. What’s going on. I want this for my granddaughter for Christmas Present but I’m not buying from a Company that seduces you with an offer the withdraws it.

16 de dezembro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

The App welcome discount did expire on 8th December, and so unfortunately this can no longer be used.

We are sorry we cannot assist on this occasion.

With best wishes
Customer Services

Avaliado com 2 de um total de 5 estrelas

I ordered two weeks ago my item still…

I ordered two weeks ago my item still hasn’t been dispatched. I have sent numerous emails to chase a dispatch date and no date has been given yet. This is my daughter’s birthday present and I need it to arrive by this weekend.

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We can see that your order was placed at the end of last week on Thursday evening, we do say 3-5 working days for despatch. Your order has been despatched today Tuesday from our warehouse, and so will be with you shortly.

We hope this helps.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

No returns label

No returns label. Told to send registered and insured. Won’t buy again.

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are sorry that you are unhappy with our return process, we do state clearly on our website on the returns page that you will be responsible for paying for your own shipping costs for returning your item, and that shipping costs are non-refundable.

We hope this helps.

With best wishes
Customer Services

Avaliado com 1 de um total de 5 estrelas

I’m having a bad experience with this…

I’m having a bad experience with this company i brought BLACK DIAMANTE ZIP VELOUR HOODIE on the 27th and until now no updates from them I have sent them an email in regards to my package no resssssponse at all if u not going to send me what I brought give me my money back very bad service
Is a present for my daughter and I need to give it to her this weekend

27 de novembro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

During our Black Friday promotional sale we do state that orders can sometimes take longer than our usual delivery times due to high demand they can take up to 5 days for despatch.

As you state your order was placed 2 days ago, this should be despatched soon for you, please contact our Customer Services Team on service@juicycouture.co.uk with your order number for an update on your order.

We hope this helps.

With best wishes
Customer Services

Avaliado com 4 de um total de 5 estrelas

Easy and quick delivery but no free returns

Easy and quick delivery but sizing is inconsistent, leading me to have to buy multiple times with a flat return fee each time. Experience would be better if UK returns were free. But generally the service is good and any issues I’ve had have been resolved. Restocking issues also mean I miss out on what I want too.

26 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Easy to order from the website

Easy to order from the website. Delivery came sooner than expected and packaged extremely well. The purchase is for my teenage daughter for Christmas but she loves her juicy tracksuits and accessories so know she will love this new item.

25 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

I purchased a tracksuit and the top was…

I purchased a tracksuit but the top was a different colour than the bottom, which was my mistake! The two colours looked the same in the shopping. To correct my mistake it cost me £12.00 to send it back.
It was ridiculous! In the end, I lost money on an online purchase that went wrong!

Some companies offer free returns but Juicy return policy is to choose your courier for a return, knowing that the customer will lose money instead of their company.

I would have reordered but I wouldn’t order or purchase an item of Juicy clothing again!

25 de outubro de 2023
Avaliação não solicitada
logotipo da Juicy Couture UK

Resposta da Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order, with you ordering two different colour items. Your refund will be issued once your returned parcel has been processed, this is no problem.

With best wishes
Customer Services

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais