Juliemay Lingerie Avaliações 

Resposta da Juliemay Lingerie

8 de jul. de 2025

We are very disappointed to see this dishonest review. You emailed us at 9:00 AM today, and we replied promptly at 10:53 AM—within 2 hours—asking for your return tracking number so we could trace the parcel and process your refund. You did not respond and instead chose to leave this unfair comment.

It’s not uncommon for couriers to lose return parcels, which is why we requested tracking details as part of our standard process. We take customer service very seriously and have acted swiftly at every step.

Please contact us with the tracking number so we can resolve this for you.

Resposta da Juliemay Lingerie

Atualizado em 24 de abr. de 2025

Dear Sharon,
I want to clarify that your refund has already been processed THE NEXT DAY after it was delivered.

Our warehouse received and scanned your return parcel on THURSDAY, February 26, and the refund was issued the NEXT DAY, FRIDAY, February 27, at 12:07 pm.

I have already emailed you with a screenshot of our internal records, showing the refund transaction. Since today is MONDAY, please allow 3-5 working days for your bank to process the payment.

If you need to track it, you can use the reference number (ARN) ending in 6926 with your bank. More details are available in the screenshot attached to our email response.
If you need any assistance in communicating with your card provider, we are more than happy to help.

Secondly, we sincerely apologize for any miscommunication or frustration you’ve experienced. However, we DID NOT receive any customer inquiry from you via email. We have thoroughly searched our inbox, including our spam folder, and no emails from you were found. To clarify this, we have also provided a screenshot of our customer service inbox in our email response.

Our online chatbox is available to assist customers outside of working hours, and I can see from your chat conversation TODAY that it directed you to our email address, cs@juliemay.co.uk, for personalized support but we DID NOT get any emails from you.

If you have sent an email that we somehow failed to receive, please let us know immediately so we can investigate any potential technical issue. Typically, we respond to customer emails within 2-3 working days and always strive to resolve issues as quickly as possible.

Regarding our return policy, we absolutely stand by our commitment that customers can exchange as many times as needed to find the perfect fit.

Our unlimited return policy is designed to give you flexibility, and we also provide a detailed fitting guide on our website. We are always available to assist with sizing concerns and recommend the best styles for your needs. If you need further guidance, please don’t hesitate to ask—we are here to help.

Wishing you a lovely day,

Tiffany

JulieMay Team

Resposta da Juliemay Lingerie

Atualizado em 26 de fev. de 2024

Hi, thank you for sharing your experience with us! We're thrilled to hear that you love our bras, and we're delighted that you've found our silk lining and organic cotton to be softer and more gentle on your skin. We understand the importance of using materials that feel good against the body, and it's wonderful to know that you've appreciated these aspects of our bras.

Thank you once again for your kind feedback. If you have any further comments or questions, please don't hesitate to reach out. We're here to help!

Resposta da Juliemay Lingerie

23 de fev. de 2024

Hi,

Thank you so much for sharing your experience. We're thrilled to hear that you love the bras!

We understand the challenges of finding the right bra, so we offer multiple exchanges and are always here to help with sizing!

Your satisfaction means the world to us, and we're honoured to have your support. If you ever need assistance or have any questions, please don't hesitate to reach out.

Warm regards,
Tiffany
Director of JulieMay Lingerie

Resposta da Juliemay Lingerie

19 de jul. de 2022

Hi Debbie

Regarding your order KS1911, we have already explained to you on the 19th April 2022, the £6.00 amount “difference” shows on our return system is the 10% off discount you have received on your order.

So the bra is £52.00 and you paid £46.80 after the 10% discount, thats why you received the full amount of £46.80 for the refund.

I have also sent you a refund for the return postage £4.45. You have confirmed the receipt of the return postage refund on your email on the 20th April, 2022 as follows:

“Dear Tiffany,
I apologise for my error over the total amount. I have received the correct refund and postage with thanks.”

Please don’t hesitate to contact us if you have any further questions regarding your order. We are more than happy to help.

I wish you a lovely day 😊

Best Regards
Tiffany