Jungleworks Avaliações 

I have been trying for 2 months to cancel my account with no joy, I keep getting billed for a service I do not use!

Attempt 1 - Online Chat. Was told the account will be cancelled and someone will be in contact. Waited a few weeks and nothing happened.
Attempt 2 - Online chat. Same as last but got transcript emailed to me for proof this time. Again was told someone will contact me but nothing.
Attempt 3 - Open a ticket. Was clear that I wanted to cancel the account. Got a response asking why which I responded to (of course have proof of this). A few hours later I got a auto response saying the ticket is closed due to no response.
Attempt 4 - Emailed 2 people at Tookan which I had email addresses for, namely Rajat and Rashmi. No luck so far.
Attempt 5 - Go public on Trust Pilot, hopefully I get a response now?

The effort needed to cancel an account is absolutely ridiculous. All other services I have tried have a cancellation option in the dashboard and is a simple procedure. With JungleWorks it seems as they make this process so difficult that one just resumes paying the account.

If this does not work next step would be to get hold of my credit card company.

Stay away from Tookan JungleWorks, an extremely difficult company to deal with!

Update 2022-02-01
Issue is still not resolved. I emailed the email address provided in a reply to this review and they have not even bothered to reply. My only option now is to cancel my credit card with my bank so that I cannot be billed anymore. STAY AWAY FROM JUNGLEWORKS!

I have not use their services to my expectations but their customer treat delivery is mind blowing. They are always there

I want to start by saying that I think that JungleWorks has stepped up a lot. Why I am saying this is because when I started working with them, some reviews on Trustpilot where pretty awful.

I previously worked with a company called Ordering. Unfortunately, it turned out to be a bad experience. I spent about 30.000 USD and at the end I don't own or have anything. The devastating part was that they could not integrate a payment method I paid 1500 USD to integrate and refused to return the money.

With JungleWork the approach is totally different. Here you don't have to spend 30.000 USD to have features you desire. Their base is much broader and stuff like payment gateways are integrated for free.

I have been very lucky with JungleWorks and the support has been awesome. I don't know if it's because I left Ordering but if everyone is treated like I have been, then I think this company will grow to be nr 1 soon.

Our account manager Manish has been very supportive and professional.
He is always avaliable and arranges mutually convenient times to assist. He has also been very patient with us as we are not very tech savvy. I find him polite, knowledgeable and he continues to help us during a quite stressful time.

I have a delivery business and I came to jungleworks for getting their delivery management platform Tookan.
Apart from minor hiccups that I had in the past the dedicated Account Manager Manish had taken care of all the issues and is very prompt in response. Recommended for the startups.

Great communication and customer service. I have dedicated people assigned to my project and they are always easy to reach and very responsive.

أديب علي ثابت عوض الاهدل. الجنسيه يمني .رقم الجوال +967735140259

Unprofessional customer service and poor project managers - I searched on the internet for a robust ecommerce order delivery management system and came across Tookan System, at first the team at Jungleworks was excited as I was to deliver my project quickly. We signed the contract and I paid the 50% upfront tranche. This is where my horrific experience with Jungleworks started, the team took almost 2 weeks before they could commence the project and all of a sudden the individuals who would call me even at mid-night became non-responsive until i threatened to cancel the contract. To this date, after several months, my project has been abandoned and despite the daily mails, no one responds.
I never thought this sort of poor customer experience and arrogant attitude still existed especially given that there are so many alternatives out there. We are now contemplating abandoning the project, losing our 50% payment and starting afresh. Am very sure next time I will be more conscious about dealing with companies of this nature.

I'm still waiting for my money. After more than a year and half nothing has been done and no money back!

I’ve had a pleasant journey with Yelo for my restaurant ordering and delivery. It’s been 4 months and so far my journey has been smooth. The service has also been satisfactory upto now with fairly low issues.

Por favor no tires tu dinero con esta empresa, al inicio te endulzan el oido y están bien al pendiente de tus requerimientos, pero una vez que pagas se olvidan de ti, en mi caso me entregaron mis APPs 6 meses de haber hecho el pago, la persona que invirtió junto conmigo me pidió su reembolso y mi proyecto se vino abajo antes de comenzar. En cuanto al soporte sólo se echan la pelotita entre ellos, nunca te asignan un gerente de cuenta, si tienes alguna duda solo te ignoran, en fin, esta compañía es scam, NO TE DEJES ENGAÑAR POR ELLOS O POR SUS VENDEDORES AL REDEDOR DEL MUNDO.

I’ve been trying to do my app with this company. I’ve paid the initial payment and it’s been over a year and three months and we still haven’t completed it. They keep switching managers switching supervisors switching people back-and-forth every time I go to contact them no answer and then they contact me back three weeks later this company is very unreliable unprofessional please avoid doing business with them There are more companies out there that give you better customer service and results

I started working with JW more than a year ago (June 2020) on a multivendor grocery marketplace. RTL (Arabic), banner ads not reflected in apps, and geofencing were my main concerns and they promised to fulfill all my requirements (emails and messages to prove it). They promised to deliver final working product in 8-12 days. Now its October 2021 and we still have received our platform solution. Continuous lies and misleading information, runarounds. They keep you in the loop until your subscription expires than they claim to have not committed any wrong doing. It's shameful, disrespectful, unethical and illegal. I wonder if CEO and top management turn a blind eye though they know what's going on. No person of decency thus far has attempted to fix the situation.

Horrible experience with these guys . Abhinav the sales guy was back of me till I paid money and then they don't care . I have to follow up and they respond. Hope the management sees this and takes customers seriously .

Very happy with the service. In last year and as well as this year our downtime was Zero which is great for any e-commerce business. There are few changes in UI I would like to see to help improve customer experience. All and all a great company for a start-up.

Our startup has been working with Jungleworks for a variety of services - website development, social media management, and Tookan delivery platform.
Communication tools + website software are very user friendly and fairly customizable.
Website development went well but social media content ideas can be a bit more creative.
We didn't have enough support customizing the product and achieving outputs on time.
Interactions with the team are good and we believe they're doing the best they can with the resources on hand. Thank you Abhishek for your support.

Have never seen a platform with so much interest in the people am just glad to be the first ones to gain looking forward to learn

I am working with Jungleworks for years now. Started with Tookan for managing last-mile deliveries and currently I use multiple products.

Over the time there were low points, changes and challenges. As my business matured and it required more and more from SaaS it was great to see that Jungleworks was able to overcome difficulties and mature as well in delivering improvements, new features and developing new products to augment existing ones.

At the moment I enjoy the most two things that allow my business to focus on customers and not to worry about tech.
One: personal relationships with Jungleworks staff from POCs to CEO, where I meet great people who are willing to listen and help.
Two: stable back-end, well responsive and constantly improving front-end, 100% uptime and super fast resolution of rare tech related issues.

I am enjoying working with Jungleworks and believe that company's vision to empower SMBs is what makes it quite great partner.

Thanks guys

Good platform to begin with but needs lots of Improvement. Customer support and product manager to the extra mile. Pooja Samanta, Sunali, Richa and Sehj were of great help.