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Detalhes da empresa

  1. Comércio online
  2. Agência de Viagens

Escrito pela empresa

Juurnee connects travellers who need help during their flight with companions willing to fly alongside them in exchange for complimentary flights or money.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

6 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

A genuine game changer for travelling with kids

I would give more than five stars if I could! My experience with juurnee was far better than I could have ever imagined.
I was due to be flying back to Australia from the UK on my own with my two young children (2.5 years and 5 months), and the thought of doing this without help was anxiety-inducing to say the least!
My experience with juurnee was very smooth, straightforward and I felt very supported throughout the process. I received a couple of potential matches, and chose the one who fit us best in terms of dates.
Our companion, Jess, met us at Heathrow airport and accompanied us all the way through to Sydney. She helped with the check-in process, carrying bags looking after a child when I had to do bathroom trips, reading books and playing with my eldest, helping settle to sleep, juggling meals, etc and honestly, she was an absolute lifesaver.
I would 100% use Juurnee again if I need to do a solo trip, it is a fantastic concept and worked beautifully. Thanks so much to our companion Jess and the founder Rachel for making these trips possible / more manageable.

28 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This website is what everyone needed

I helped an older lady to get across the globe and it was wholesome and a great way to make some money while flying. Great concept! Rachel the owner is incredible with a full time job and kids and her stirrup - wow!

14 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great way to earn some money on a trip

I recently accompanied a young family to Europe and back using Juurnee and can highly recommend! The process was smooth and payment was really quick. I met the family I’d be travelling with over FaceTime after we’d been matched by Juurnee and we set expectations together of how I could help. The Juurnee team were great also checking in with us before we set off. The trip itself went smoothly and I helped out by being another pair of hands along the way and keeping the kids entertained if mum wanted to sleep. I will happily use Juurnee again if I see a trip that fits with my travel plans (like the one I took did)!

1 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Flight Companion Agency We All Needed Is Finally Here

Without Juurnee we absolutely would not have made it home to the UK. This trip especially important as it was the one opportunity for my children to meet their Great grandfather. The Juurnee team worked around unintended date adjustments and still ensuring they found the perfect flight companion for a mother with two under three …. A task for anyone. I shared my preferences with them on who I’d like accompanying me and my children and nothing was too much to ask for. Our companion Hayleigh was incredible. Maternal , patient and fun! I will always recommend them to moms or solo travellers needing support.

20 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t waste your time

The idea is great but I did not get a reply from Juurnees I applied for within the 14 days stated in the app, not even from one the owner/founder Rachel was seeking.
I will be requesting a refund for the subscription.

19 de outubro de 2025
Avaliação não solicitada
logotipo da Juurnee

Resposta de Juurnee

Hi Craig, thank you for taking the time to write a review and I (Rachel) am so sorry that you've had a bad experience, especially on my own Juurnee request! We found a bug with our automated emails which meant for some users when they were marked as unsuccessful for a Juurnee, the email was not getting sent, unfortunately you were one of those users. We have now fixed this so won't have this problem going forward and everyone WILL hear within 14 days for any Juurnees they apply to. The platform is still quite new and there are inevitable tech teething issues, I'm endeavour to get each one fixed as soon as they are identified. We hope you will give Juurnee another chance :)

Avaliado com 3 de um total de 5 estrelas

I don't know what to think

I don't know what to think. I paid a few months ago. I don't think the website is great. The idea is great. I applied but no one answered yet. I got even dismissed today without a nice word. It might become great with time.
Add; 28 the of October
The log in is very difficult to find. Nearly hidden.
Still not one message received yet.

11th of November.
So I still didn't receive any message. No conversation. It is written auto rejected. I have no idea what it means. I don't even know if the travelers can send a message or not.
So I never received a nice polite message. I have 5 auto rejected I think. One cancelled. It is ghostly.

24 de setembro de 2025
Avaliação não solicitada
logotipo da Juurnee

Resposta de Juurnee

Hi Mary,

Thanks so much for leaving a review — it means a lot that you took the time to share your thoughts.

We’re really sorry you don't love the website, if you have specific feedback on what you think could be better we would love to hear it so we can improve it. Please email hello@juurnee.com with your thoughts and ideas.

Juurnee is a start-up, growing all the time and I (Rachel, Founder) am super passionate about the idea too so I'm working my absolute hardest to get the experience to match that. Your feedback will help us get there.

I'm so sorry you had that experience with your application, that’s definitely not how we want anyone to feel. You deserve clear communication and kindness, I will look into how we can change and improve that part of the process.

Thanks again for believing in the idea, we’re building Juurnee for people like you, and we’re grateful you’re part of it.

Rachel (Founder and first Juurnee user)

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