JYSK UK Avaliações 

I wish I read the reviews before ordering, DO NOT ORDER FROM HERE!

I could sit for days detailing everything that is wrong with this company, from lying about delivery dates being rescheduled, to taking hours to speak to someone who then cuts you off (happened several times), to receiving damaged goods with no follow up of when it will be resent or now picked up. To further lies from the customer sevice team advising they are the complaints team and stating you cant speak to a manager. Please save yourself time, money, effort and your sanity and DO NOT BUY FROM HERE!!

We went especially to get 4 hook over plastic plant hangers, which stated on line they was in stock, NOPE when we got there was none, lad we asked did try to find some, but had to ask lady with blondish brown hair tied back & really she couldn't have cared less, customer service NOPE

Absolutely dreadful customer service over a missing bag of fixings.

I placed an order worth over £1,500, including a £375 MARSTRAND dining table for use as a meeting table in my office. It arrived on Tuesday with no fixing kit, making the table completely unusable. I have already had to cancel meetings because of this.

Despite several calls, JYSK’s solution is to send an entire replacement table legs box and then arrange another collection after I remove the fixing kit. Three days later, this still has not been dispatched. I have now been told it might leave today, or possibly Monday. There is still no confirmed delivery date.

JYSK’s website shows the same table in stock at nearby stores in Rotherham and Sheffield. My partner was actually in Rotherham on Tuesday and could have collected the fixings. I have now offered to drive to Sheffield myself, but JYSK will not release the fixing kit from the table held there because it would mean the store could no longer sell that one.

So their priority is keeping another table saleable while a customer who has already paid is left with a completely unusable table.

I submitted a formal complaint and received an automated email asking me to rate their response, despite nobody having responded. I have since been told complaints can take five working days to answer.

They have now refunded the delivery charge, but that does not solve the problem. I still have a table I cannot build, no confirmed dispatch and a fixing kit sitting in a store just up the road which they refuse to let me collect.

A simple missing bag of fixings should never be this difficult to resolve. I will update this review if and when JYSK actually provides a working solution.

I would honestly rate this company 0 if I could. Worst customer service I have ever experienced. Ordered a dining table and 6 chairs. First of all the delivery was way late and when it got here 3 of the 6 chairs came with massive rips in them, the table was chipped all over the top and had marks all over the legs. We rang customer service who said “you can’t submit a complaint and have a refund at the same time” we opted for a refund to just get our funds back, 2 weeks later no refund so we call. They then refund us £100 short and customer service is either no where to be seen, or tell you they will sort it out and then do nothing about it. They are an absolute disgrace I would save your money and shop elsewhere.

I purchased a chest of drawers. There were parts missing and when assembled the drawers would not fit. There are gaps between the drawers.
Very disappointed with this purchase.

“Shocked by the terrible service at this Barnsley store! Wanted to see a bedside table properly — staff wouldn’t take it down from a shelf, hiding behind ‘health & safety’. Asked about returns: told I can return it but lose full refund if assembled. So: can’t view it properly → can’t get full money back if it’s wrong? Total farce! Left empty-handed, won’t be back.”

I am amazed how many bad reviews. Our experience has been good. Our local store is Blackburn and the staff are lovely and helpful. The furniture is much better quality than it looks. Our lymphjordan bedroom furniture looks like the wood is too thin but i am really heavy and amazed how the bed supports my weight. Just as good as Ikea without having a hike to get things. Obviously this means a smaller selection and yes, as some have said, delivery can take a couple of weeks if items not in stock. The staff make it for me though, such a friendly bunch

Terrible - product delivered into two damaged boxes. Table top had no protection so all corners damaged. Don’t answer phone nor respond to emails.

Absolutely shocking quality the drawers on the dresser don’t match up the mirror is scratched and ‘customer service’ are no where to be seen

I ordered a king-size bed, and it arrived without any issues during the time stated in the email confirmation. The delivery company was also very professional. I don't really get all the bad reviews, as my experience was super positive, and I'll definitely buy from Jysk again.

Wij werden geholpen door Bart. Hij was innemend en efficient! Hij was flot en open en gaf snel antwoord op alle vragen. Een uitstekende ervaring!

I ordered some garden furniture from JYSK online at a really good price. It was only after I ordered I read the reviews on trustpilot. The reviews made think something would go wrong. But no, I ordered on the 2nd July and collected it from the Coventry store on the 20th within the time frame quoted. Easy collection from the store and the furniture is lovely. I will definitely shop with them again. When you read 70% reviews 1 star it does make you worry but just wanted to put it out there that my experience with them was 5 star!

Just sold me a defective exterior table, when the the defect was raised under a warranty claim, first they did nothing for two weeks, then they offered me £70 to go away and then proceeded to tell me that they wouldn’t honour their warranty anyway and I’d have to take the exterior table to a “local” store despite having never been to or purchased from a store.

This website and company is unscrupulous. Do not buy from them.

Delivered damaged goods, customer service non-existent. No reply to emails in over a week.

Avoid! Traveled 20 miles to liverpool store to pick up a garden table, got home no legs.. called the store they dont answer, called customer services which is appaling and non existent no one actually cares! So I have a table with no legs..... managed to get through to Liverpool store 23 calls later the guy who answered was brilliant and got the legs sent out to me so upped to 2 stars!

Worst customer experience ever.
If you think of buying anything from this store or this brand please think twice and read my post before going ahead.
It started when I decided to buy a sofa from them on 31/05.
I reserved it online, 2 jysk stores ( oldham and bury) replied by message that it was unavailable. The Bolton branch confirmed that it was available and that I can pick it up on that day.
I traveled 15 miles to the Bolton branch and when I arrived to pick it up they apologised that there was a missing box and they will deliver it with no delivery fees to my house in 2 wks and I paid for it on that day.
Here is the time line of what happened :
# Message on 12/06 that my sofa has arrived in store and that I should call to book the delivery via Anyvan, I called them as they promised they will deliver it free of charge. They replied and said that they will deliver on Wed 17/06.
#Called me on Tues 16/06 saying that they can't make the delivery on Wednesday and that they will reschedule it to Thurs 18/06.
#Called me on Thurs 18/06 apologizing that the sofa was double sold to another customer and that they will have to order it again and it will take another 2 wks.(I asked for a reimbursement for what happened and the delay -they didn't offer- and they promised that on that day that they they will look into making a partial refund and that I will contact to confirm this. I was going away for 10 days so I asked for the sofa to be delivered after I come back and we agreed on 04/07 as I wasn't working on that day.
# I wasn't contacted or sent any confirmation about the partial refund after I returned on 30/06 so I called Bolton branch they didn't answer so I called customer service, they said someone will call me the next day from the branch.
# No one called me the next day so I called again. They said that unfortunately there was a problem with my order and that they will have to cancel it and order it again and that will take another 2 weeks to arrive !!! And they will refund 100 pounds after the sofa arrives.
# Thurs 02/07 I receive a message from them that my order has arrived at the branch and ready gor pickup!! I was very confused at that moment. I called them and they picked up to my surprise ( as they usually don't answer the phone) and they said it was sent by mistake!! At this moment I have lost my patience and I was sure they don't have any form of organisation or communication and that they don't know what they are doing.
# Formal complaint on that day 02/07 with there customer service. I was told that for any refund or written confirmation of a refund it will have to be through the branch I bought the sofa from as if they aren't one brand.
# Called them on Wed 08/07 to check if the sofa arrived ( they did not answer as usual after multiple trials and I had to contact customer service and after that they called me), they said it arrived and that they will book delivery and they said the earliest will be Mon 13/07 which we agreed on.
# Sofa arrived on Mon 13/07 in 3 boxes, with one box coming with faulty colour !! I called the branch who apologised and said that it was sent by mistake and that they will see if they can deliver the right box today. They called later and said the earliest is Wed 15/07 and as I was working that morning, I asked for the delivery to be in the afternoon from 2 to 5 which we agreed on.
# Sofa arrived finally on 15/07
I tried to contact the branch multiple times after the sofa arrived everyday for 3 days to make sure that the refund is issued they didn't answer, I called customer service who tried to contact them but they didn't reply on calls or emails.
I had to travel 15 miles today to Bolton to ask about the refund. They apologised and said that I had to come to the branch to start it.I called them at the branch and there phone was on silent!!! And they refused to pay for my travel expenses to the branch.

45 days to get a sofa that I paid for on day 1 !!

None of this was my fault or mistake. My only mistake was that I decided to buy that sofa from them.

Ordered, paid and waited and waited and waited, eventually went to the store to see if I had missed an email telling me my item had arrived but was told it was still on its way ! So waited some more, called customer svs after 4 weeks to be told my item had been discontinued and I could have a refund or travel to a store that had it in stock and collect it (over 200 miles away) eventually offered a £20 gift card, they were not even bothered that they had my £250 for 4 weeks !! I was going to order a mattress from them but I’ll take my business elsewhere !!

Purchased, Paid ................ and wheres the delivery. Customer service and delvery service really poor. Way over time, constant calls to find a tracking ref, no delivery date then they state they've tried to deliver (Can't fool cameras). Nah ............. best to take your business elsewhere !

In Romania e deporabil, livrare in 3 saptamani, raspunsuri copy-paste

Placed online order.. no communication for 2 weeks.. finally managed to get hold of customer service after multiple ignored emails, said another 2 weeks until dispatch. cancelled. waste of time, wouldn't use again