I visited Kala Kendar to service my shruti box after a pitch started sounding off. I've been a customer for over 5 years, and the staff consistently deliver efficient, high quality work. I recommend c... Ver mais
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Veja o que dizem as avaliações
Kalakendra sent me pictures of the instrument that I had purchased for approval before they shipped, and also provided guidance for which model would be most appropriate for my needs.
Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... Ver mais
Due to a glitch when loading the page for check out we accidentally placed the same order twice and didn't realize it. A rep from Kala Kendar promptly called me to confirm because it didn't look r... Ver mais
Detalhes da empresa
Escrito pela empresa
Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.
Informações de contato
1440 Gerrard Street East, M4L 1Z8, Toronto, Canadá
- 416-463-3111
- Info@kalakendar.com
- kalakendar.com
4,8
Excelente
328 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Very responsive customer service
Very responsive customer service. Very good business. I will go back again for my musical needs.
9 de janeiro de 2024
Fast service
I’ve been looking for everywhere for Sarod strings. They deliver super fast and it’s great quality!
29 de dezembro de 2023
Expert service
Friendly, expert service. Did a lovely job and gave me some great advice. Highly recommend.
11 de janeiro de 2024
Bad business
The smaller skin was used. When I took to have the skin installed. They said the smaller skin was too small.The bass skin was missing black tar like substance in the middle and was also too small also. A friend who ordered from the same company had a bad experience as well. For someone who is inexperienced I was not advised properly. They were more interested in the sale than advising or making sure I ordered the right thing.
17 de dezembro de 2023
Resposta da Kala Kendar Music Warehouse
Have you tried to contact our Customer support for the issue you’re having with the size? We can be reached at info@kalakendar.com or by calling 416 - 463-3111, the information is listed on our website and all the emails we send out during your order process. We offer complimentary customer support for all most anything you purchase on our site; shipped directly by us. In most cases we can also trouble shoot the issues you’re having remotely; avoiding the costs of shipping it back to us. The difference purchasing from a local music shop and big box online store; our business is run by musicians for other musicians. I would suggest if you’re having an issue with your purchase; please come to us first so we may assist and try and resolve the problem you’re having.
It seems like there are some half-truths being said and perhaps you need to vent out your frustrations on someone. We were always willing to resolve the issue you're facing, but since you've made a false accusation towards us, it needs to be addressed. First off; the sizes of the drum heads which were shipped to you; are per your order, You had ordered a 6" and a 9" which should also be marked on your drum heads shipped, please also review you e-invoice emailed to you. Now if you've measured incorrectly; that's something out of our control, however we also have a measuring guide online to help customers who are "inexperienced". Plus if you're still not sure, why didn't you just give us a call to help you determine the correct size? As for the "black tar" you never ordered any dholak masala...so it was never shipped to you. More importantly; Any experienced installer knows that Dholak Masala CAN NOT be preinstalled on the drum head prior to fitting/wetting it.
Lastly, and I find this almost laughable; we don't use or have high pressured sales people to sell drum heads. We're musicians for other musicians our time is dedicated towards the promotion of Indian music everywhere. There is no record in our system that you called, not even an email advising you on what to purchase; other than the email you sent to us stating that "shipping prices are too high".
A very nice harmonium
A very nice harmonium. Tuning is excellent. A 10 inch visible crack on the board just below the keyboard is a bit disapointing. Otherwise a very nice instrument.
21 de dezembro de 2023
Quick response and delivery
28 de novembro de 2023
Love this place
Everyone who works in this establishment is absolutely wonderful. Very uplifting place to visit. I went for maintenance on my shruti, almost left with a sari because the lady downstairs was just so lovely
1 de novembro de 2023
Very knowledge and friendly staff
Very knowledge and friendly staff! If you are looking for a sitar, this is the place! The craftsmanship on the sitar I bought is so exquisite. Stunning instrument. Thank you!
21 de setembro de 2023
I highly recommend Kala Kendar Music
I just received the items I ordered today and it was exactly the correct size. I am very happy with the service. Kala Kendar Music contacted me several times about the other drum head I need but they didn't have the size in stock as it was an odd size. I recommend them for hard to find ethnic instruments. Also impressed with the quality of the drum head I did get.
2 de setembro de 2023
Excellent service and incredible quality instruments!
I recent bought a Sitar and Dhol, Kala Kendar provide stellar service and the mark of quality.
1 de setembro de 2023
You receive excellent service from this company.
They were very prompt to answer all of my emails concerning question that I had about this transaction. Very easy to communicate with. Top marks all around for their great customer service.
30 de agosto de 2023
welcoming and good vibes
20 de agosto de 2023
Very prompt delivery and service and…
Very prompt delivery and service and dhol we received was amazing
17 de agosto de 2023
The khamak
I made an error with the Canadian to usd conversion. I attempted to cancel my order. Mickey gave me a personal call to explain the process. My order was processed successfully. I received the khamak in perfect condition, I am enjoying playing now. Kala Kandar rocks!!
15 de agosto de 2023
Excellent customer service
Excellent customer service!
I took my harmonium in for repair.
The agent took time to explain everything to me in detail and assured me that they will do their best regarding the repair and that the instrument sound amazing as it used to and that was what they did.
I am one very happy customer.
Cheers guys!!!
7 de agosto de 2023
Harmonium Yearly Service
I couldn't be happier with the quality and care from Kala Kendar! Driving up from Windsor every year or two to service my harmonium is always such a pleasure! From quick email responses to book an appointment to text confirmations, everything is always seamless! And my harmonium always sounds fantastic afterwards!
2 de agosto de 2023
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