Kaoori Avaliações 

293
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Habe bei "Des Königs Schachbretter" ein höherwertiges Spiel gekauft und bin absolut zufrieden. Super Qualität, zügige Lieferung und schnelle Kommunikation mit dem Kundenservice. Allein das fehlende Im... Ver mais

Avaliado com 5 de um total de 5 estrelas

I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Vorsicht beim Kauf bei diesem Unternehmen. Das bestellte Schachspiel + Figuren kam per DPD. Im Packet war keinerlei Rechnung, auf dem Packetaufkleber ist der Absender nicht zu erkennen, kein Aufkle... Ver mais

Avaliado com 1 de um total de 5 estrelas

Kaoori ist nicht zu empfehlen, falls die Sendung nicht zugestellt wird oder andere Probleme auftun. In meinem Fall wurde die Sendung nicht zugestellt. Seit nun fast 4 Monaten versuche ich die Zahlungs... Ver mais

Detalhes da empresa

  1. Loja de Souvenirs
  2. Loja de Móveis
  3. Loja de Jogos
  4. Loja de utensílios de cozinha

Informação fornecida por fontes externas variadas

The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

293 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as avaliações

(293)

0 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Overall not a bad chess set

Overall not a bad chess set, all pieces in great condition however board has a slight warp on it, would probobly buy again

20 de fevereiro de 2022
logotipo da Kaoori

Resposta da Kaoori

Dear Chris,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 3 de um total de 5 estrelas

Chess set received as promised

Chess set received as promised, although not on promised delivery day. But it’s very nice

2 de fevereiro de 2022
logotipo da Kaoori

Resposta da Kaoori

Dear Meg,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 4 de um total de 5 estrelas

Schachspielkauf auf Kaoori.de

Ich habe ein teures Schachspiel bei Kaoori.de bestellt. Nach zwei Wochen bekam ich das schöne Spiel, das den Fotos zu 100% entsprach. An den innenliegenden Ecken des Bretts gibt es leichte Unebenheiten, oder Kratzer, was mich nicht stört und bei Hand made auch authentisch wirkt. Das Schachspiel befand sich in einer Baumwolltasche und war großzügig mit Luftfolie umwickelt, so dass keine Beschädigungen zu Stande kommen konnten. Die Schachfiguren sind auch heil angekommen.
Das einzige Manko, man muss Zollgebühren bei Paketübernahme zahlen (in meinem Fall knapp 20€), da der Versand nicht aus DE, sondern aus England erfolgte. Kleiner Hinweis auf der Deutschenwebseite würde auch helfen.

18 de janeiro de 2022
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Anna,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 1 de um total de 5 estrelas

Faulty product and no progress with replacement or refund (so far)

Ordered a chess board on 1st Dec 2021 - received the board on 14th December 2021.

After opening the board it was obviously faulty in that the alphanumeric coordinates were incorrectly marked - making the bboard unfit for purpose.

contacted Kaoori on 17th December to try to remedy this and have, to date, after sending 10 emails and making 2 phone calls I still have no replacement or refund.

I was promised a replacement on 1st Jan but the latest email suggests that isn't going to happen (this review written 13th Jan 2022)

I am extremely disappointed by the handling of my issue and cannot recommend Kaoori as a supplier based on my experience.

13 de janeiro de 2022
Avaliado com 5 de um total de 5 estrelas

Order was delivered in the expected…

Order was delivered in the expected timeline and the product was as expected
Overall very happy with the purchse

12 de janeiro de 2022
logotipo da Kaoori

Resposta da Kaoori

Dear Sol,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 1 de um total de 5 estrelas

Avoid Kaoori - terrible quality and service. In fact nothing good!

Avoid. Quality is very bad.

We bought a Tournament 16" set for our son for Xmas. The box had very cheap loose clasps with brass nails falling out. The plastic used for the chess storage area was a 1/10th the thickess of a Muller Yoghurt carton and would have lasted days before splitting. We paid £78.00, and in the end we bought a set from Amazon for £35.00 which was superb quality. Kaoori ships its items direct from Lithuania (not Covent garden) and the refund has so far taken 8 emails over 2 months. Kaoori have stated they have refunded the payment by PayPal but we havent received anything so far.

So in summary:
Terrible quality
Terrible service
Terrible liars

You choose.... at least from Amazon they give you the money back before youve even returned the item.

We run a medium sized online e-commerce business and couldn't stay in business if we ran it like this.

11 de janeiro de 2022
Avaliado com 3 de um total de 5 estrelas

Buying a chess set on line from Slovenia

Slow response with no feedback at first but, after complaining via Pay Pal, the emails confirming the delivery dates arrived and were followed up with close monitoring until arrival on the due date.
It is a magnetic chess board but the white knight does not have the same magnetism of the other pieces.
Otherwise, the set and board with draws is OK.
I was looking for a wooden chess board with drawers of a more than basic quality. These were hard to find. Otherwise I would have bought one locally.

1 de janeiro de 2022
Avaliado com 1 de um total de 5 estrelas

Customer service is shocking

Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed with the quality, £93 wasted. Won’t bother trying to return as I have no faith if get a refund. Avoid this firm.

15 de dezembro de 2021
Avaliado com 5 de um total de 5 estrelas

Great speedy service

Great speedy service! Delighted with my chess set and the size of the board. It was the biggest one I could find at a great price. Well packaged too. Thanks!

6 de dezembro de 2021
logotipo da Kaoori

Resposta da Kaoori

Dear Rona,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

good service support

24 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Isabel,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Super Satisfied

Bought a DGT Centaur for my son, super satisfied with the quality! Highly recommend~

22 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Adriana,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Beautiful chess set

Beautiful chess set, very happy with it. Very good communications throughout and delivery earlier than expected, would definitely recommend this company. Many thanks.

21 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Stephen,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Great looking chess board

Great looking chess board, nicely detailed and finished well. Pieces also smart looking.

21 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Lee,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Good quality

Good quality, arrived on time, well made, attractive. Nice product

21 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Derek

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Good product delivered promptly.

20 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Stephen,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 3 de um total de 5 estrelas

Good quality chessboard but slow delivery

Good quality chessboard
Customer service is responsive but they did not dispatch the item I bought until I reached out after I noticed a while had passed
I ordered 12 days in advance to have it on time for a birthday present but it came a few days late, bare that in mind when you purchase

20 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Asia,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Item was as described and good quality

Item was as described and good quality. One of the pawns was damaged in transit but this was rectified quickly and a replacement sent.

20 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Joanne,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 5 de um total de 5 estrelas

Excellent Chess board

Excellent Chess board. Very satisfied with the quality. The staff was very helpful and kind.

19 de novembro de 2021
Avaliação não solicitada
logotipo da Kaoori

Resposta da Kaoori

Dear Alice,

Thank you taking the time to share your opinion and feedback.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Avaliado com 1 de um total de 5 estrelas

This company was slow and difficult to…

This company was slow and difficult to deal with after they delivered a faulty item. I wanted a refund, not a replacement as time was running short ( birthday gift). They were very slow to answer emails and kept offering a discount instead of refunding me. it took about 5 or 6 weeks to get my money back. My advice is, don't bother, it's not worth the grief.

18 de novembro de 2021
logotipo da Kaoori

Resposta da Kaoori

Dear Customer,

Thank you for your feedback, we have checked your order history and found out that all your requests have been responded in 48 hours, also, the refund procedure takes a little bit more time depending on the payment provider.

Best regards.
Kaoori Team

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