Kaspa's Desserts Avaliações 359

Shocking service from MK branch, my son had a massive long hair in his waffle, when husband complained, they said they could make another one but wouldn’t refund the money! Absolutely disgraceful customer service and no faith in the process of cooking another one and same thing happening. Shall not be returning anytime soon and I suggest no one else does either.

I chose kaspas as a birthday treat for my daughter and I was disappointed, the food was undercooked, the customer service was shocking. I love kaspas but would never ever visit Taunton kaspas again

Absolutely horrendous was waiting for a hour for my waffle and when it did come was 10 minutes after everyone finished theirs !!! Not good pal

Ordered online from Poole branch to find it was closed! Tried customer services but only response I got was they were looking into it!! Quick enough to take my money but not so quick to refund it!!! Such a shame as ordered many times before! Been a week now, absolutely terrible customer service

ordered online cookie dough cost around 8/9quid was UNBELIEVABLY small portions
when eating in it’s a more acceptable portion size
WASTE OF MONEY AND CALORIES ON
weston super mare

There was hair in my cake, and we tried to tell them and they werent having it and told us to leave and called security but security were fine with us as we told them the story of what happened and they were fine with us.

Nottingham kaspas 🤮
Me and my girlfriend had just been for a nice desert each at kaspas in Nottingham and little to find out half way through eating I had a whole fly covered in chocolate sauce in my waffle!!! I was outraged and requested a refund which was told they don’t know how to do so we was then offered a milkshake which I was not happy with at all!! Outrageous I would never come back to any of your branches ever again stay well away

A bunch of liars / scammers

Ordered from the kaspas Lincoln store via just eat, and they sent a the order with a missing item.

We phoned the store stating this and they said, we can get it refunded through just eat and to order again and refund again as a good will gesture.

Just Eat has refused to refund on both claims after explaining the situation and phoning kaspas again a week later they told us there's nothing they can do.

I left a Google review which kaspas lincoln responded too. Told me to contact them via their form for the person on the other end to just turn around and tell me they can't do anything...

A company to not trust.

I was going to be nice about this place however after an experience I just had when returning uniform I will be fully truthful, which is honestly nothing but nice. I worked here for a month, and was given 4 shifts (one of which I had severe tonsillitis, so was too sick to go in for). These shifts were from 5pm until “required”, and I was told to leave at 7 for two of them at 9 for another (however I was then told to leave at 8 for the last one). When given an interview I entered and was told to wait as the manager had other interviews, we all sat at tables in the restaurant and had to fill in an application form. One of the questions was availability, I put what I needed off down (28th june-5th july and 13th july.. this is what I put) and when doing the rota I was then given 2 weeks off, when I really only needed one. This meant that I wasn’t trained properly (something they used as an excuse to not giving me more shifts about an hour ago when I gave in my uniform). There was absolutely no training, we were told to drop everything if someone was at the door and were frequently shouted at to get the door if we were busy (for example if we were giving desserts to people). This was the only training I was personally given, which was okay as I have worked in hospitality for 2 years so knew what to do. Most of the time I was made to do the scrap work (brushing around tables, even when there were customers) because it wasn’t busy at all. The manager was honestly absolutely terrible, he hardly interacted with me and honestly laughed at me a lot of the time, he doubted my abilities even though I had a lot of experience before, and treated me like a child. There were also members of the staff that would laugh at me a lot for no good reason, for example one member came in and asked someone else “who the f is that” and the other one laughed. I felt uncomfortable and unaccepted during my time there, this being one of the reasons I left. I gave back my uniform about an hour ago from writing this (around 6:45), and when going in (well, my mum went in for me) they first said I had “not done any shifts so wouldn’t get paid” (I had the time sheets to prove it) and then had to look it up on his phone to know that I actually did the shifts. It’s the 6th of August, pay day is “anywhere between the 1st and the 6th of the month” and I am being paid tomorrow because he forgot I did not do a shift. I would ask questions when messaging my manager and he would ignore them and say “sounds good” or simply like the message. This establishment (Taunton) is absolutely terrible and quite honestly a disgusting place to work (I saw multiple staff members wipe their nose then make waffles etc) and I highly discourage anyone from working here in the future.

Always delicious treats and super friendly staff. New location in Taunton is one of the best.

Kaspa’s Bolton - just been served a pineapple “smoothie” which was basically, chunks of ice. You’re better off ordering tap water. Ridiculous service to go with it. Absolutely not bothered about the opinion of the Customer. No replacement or refund. The last £25 I waste at this place!

Kaspas Longwell Green Bristol.
Just like to inform you that the deserts I had with my family today were awful. The crepes were tough and I couldn't cut them with a knife. I couldn't have a coffee as there was no milk.
Terrible experience.

I have been to Kaspa’s many times and 9 times out of 10, all of the workers have been acting extremely sour and rude towards the customers with annoyed looks and not very friendly. They have messed up my order and forgot about drinks, so I reminded them on my drinks and it was only until the 3rd reminder until they decided to comply! Ridiculous! Do not recommend going to Romford Kaspa’s as all workers are rude. Only nice experience was the food once it arrived.

The worst experience I’ve ever had! Went in to purchase 2 crepes, the person taking our order Hassan walked off when taking the order, to then return forgetting what was ordered. They eventually managed to take the order but when it arrived the crepe was inedible, chewy and didn’t taste anything like a crepe! I went Called the manager over to raise the issue for him to just walk off before I could even explain my self!! I then had it go to the till to ask for my receipt to find out detail to make a complaint. I’ve eaten I kaspers many many time and it’s always been amazing but Plymouth branch was bloody awful! Couldn’t even get a refund

Visited for the first time with children.
Large selection on menu. Easy to find.
Service very slow. Largely due to being understaffed. Common problem.
My waffle was cold.
Table tops not cleaned.
Staff polite. Certainly had more decorum than the local Hull populace that poured in tanked up.
Prices average.
We won't rush back.

Tried to order via Deliveroo from the Worthing Kaspas. The order kept being delayed and the Deliveroo riders kept waiting as the restaurant and the leaving because the order wasn’t ready. Waited over an hour and gave up. Asked for a refund. Not sure what Kaspa’s were doing but they definitely didn’t have their act together!

Very dry and less topping on the dessert. I didn’t enjoy it aswell as it being less warm. It used to be way better and are also getting tight on the chocolate. Even my friends said the same

KASPAS - DOVER. The rudest staff I have ever met! But no wonder they’re so rude with the rudest owners as guidance, I went in store with my daughter no welcome or smiling when this is supposed to be a family friendly establishment, absolutely not friendly as I walked up to order the lady just stared at me rather than asked what I’d like so I presumed she was ready to take my order as she just stared at me while at the till so I went to speak to which she just turned around to who I now know as the owner and started talking among each other in another language completely ignored me! I said excuse me they continued to laugh and joke like I wasn’t even standing there! Awful behaviour and absolutely will never go again and I will tell everyone about my experience, I will also tell about how to the cakes are stale and rock hard!

This is regarding the Plymouth branch. I have never written a complaint to any company before but I feel that the company should be aware of the service myself and my friend received on Tuesday 9th April in your Plymouth branch. This was our first visit. After deciding what myself and my child wanted we went up the counter to order, I was first in the queue and started my order with a oreo cookie dough dessert and then asked for other items including drinks and cake etc... But was told they had no stock of these (which I know is not their fault at all but on a week day in the school holidays and we were one of only a handful of people in the branch you would think they would have the stock) however that's not the issue, after being told I couldn't have 90% of my order I said, OK please cancel that cookie and I will go back to my table and we will make new choices and be back in a few minutes, I returned to my table as stated. In the mean time my friend went up to place her order for herself and her child, she ordered a strawberry crepe, a J20, an Americano coffee (which was cold) and a triple chocolate cake with ice cream. She was charged over £25 for this. She c back to our table and I then went back up to place my order, 1 oreo cookie dough, 1 rose bubble tea with no bubbles and 1 kinder bueno milkshake. I was charged just over £17. Neither of us were given our receipts nor were we asked if we wanted one they just took the 2 payments and walked away, not even a thank you. A few minutes later our food amd drink was brought to our table and there was 2 oreo cookie doughs and I said, we only ordered 1 of these, the man serving us walk away with the extra one, a few minutes later returned still holding it and put it on our table and said "You ordered this" I said no I only ordered one, I did cancel my original order and walked away so he could serve the next person and asked for my original order to be cancelled which he clearly didn't do, but to make matters worse he then begrudgingly took the oreo cookie dough away again and as we had no receipt I had to add up our order on my phones calculator off the menu prices, I turned out my friend who placed a completely separate order to me was charged for the extra oreo cookie dough, the one that should have been cancelled at my request was added to the next person in the queues bill who luckily was my friend so we could work this out. She returned to the counter to explain the mistake and ask for a refund of that oreo cookie dough that we assume had now been thrown away. They actually argued with her saying "You ordered this!" which she most certainly did not do. They did eventually refund her but the manor in which she was spoken to and the overall customer service was dreadful! This was an awful first impression on Kaspas and we would not be keen to return.

Absolutely poor service experienced today at the Swansea branch. Ordered one crepe, one waffle and two milkshakes. Our milkshakes came out almost instantly! 2 minutes later the crepe had been presented to us. No sign of the waffle. Not even 30 minutes later was there any sign of the remaining order. Mentioned it to the staff and was told that the ticket hadn’t printed from the machine. How did my milkshake come to the table if the ticket never printed then? No apologises…nothing. Majority of the other staff are just stood behind the counter doing nothing! Absolutely poor service and I will not be returning!