KATABA Japanese Knives Limited Avaliações 

432
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Website might look a bit less flash than others, but the quality of products is second to none. Excellent pricing, product choice and I was able to find exactly what I wanted after month of searching.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Probably my favourite shop in London. Whether you are a professional chef or keen home cook, they have a selection of knives to suit everyone. Maybe not the cheapest you’ll be able to find, but still... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot praise the staff of Kataba enough for resurrecting my Santoku knife that had been sitting broken and unused for almost 10 years at the bottom of a drawer. Conscious of my limited budget, they... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought my deba filleting knife from Kataba. First of all, the delivery was super fast and the knife is definitely going to last my entire career as a Sushi Chef. Very beautiful craftsmanship f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de facas
  2. Loja de Balcões
  3. Loja de utensílios de cozinha
  4. Afiador

Escrito pela empresa

We pride ourselves in delivering the best customer service and aftercare. Our small business is built on our passion for cooking, Japanese cutlery and sharpening. We endeavour to guide our customers towards buying the most suitable knife for their requirements.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

432 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,9

Todas as avaliações

(432)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service and fast delivery

Excellent service and fast delivery, many thanks

26 de abril de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your order and review! We are always trying to delivery orders as soon as we can, so please let us know if you need more help from us. Thank you :)

Avaliado com 5 de um total de 5 estrelas

Wonderful service

Beautiful knife bought as a birthday gift.
Excellent and helpful customer service.
Gift wrapped beautifully
Thank you

22 de abril de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

We appreciate your order and a 5-star review! Thank you so much! We are glad to have been able to be a part of it with our service. We are happy to offer the gift wrapping :) Please let us know if any further enquiry. Thank you,

Avaliado com 5 de um total de 5 estrelas

Great knives and lovely gifts wrapping

Great knives and lovely gifts wrapping

23 de fevereiro de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your order and 5-star review! We offer gift wrapping service with variety of papers, so please order with us anytime!

Avaliado com 5 de um total de 5 estrelas

Customer service was incredible

Customer service was incredible. Had my knife shipped to the states very fast and it arrived safely!

19 de fevereiro de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

We appreciate your order and review! We have lots of experience to ship to overseas such as United States, Canada and europe, so please feel free to contact us if any enquiries for your new orders anytime. Also, we are looking forward to seeing you in our London store someday :)

Avaliado com 5 de um total de 5 estrelas

Great service

Great knife super sharp and delivered super fast.

21 de fevereiro de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your review and comment! The warranty card for first free sharpening and small repair was included, so that please use our service to keep up the sharpness in the future!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Though I can not speak of their physical shop, my experience shopping here online and more over shipping overseas has been nothing short of amazing.
Especially their customer service.

24 de janeiro de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for giving us a wonderful review! Shipping overseas will be sometimes a little bit tricky and has more obstacles; however, we really appreciate your understanding and cooperation. We hope we will see you in store someday and also always happy to delivery our items to you :) Thank you,

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, price and prompt delivery! Deffo recommend

22 de janeiro de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your review and comment! We are always trying to dispatch an order/orders as soon as possible at the latest on the next working day :) So, please place an order anytime!

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, paid, delivered and better than expected!

19 de janeiro de 2024
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

We appreciate you giving us such a wonderful review! Thank you so much, we will keep our service better and much better!

Avaliado com 5 de um total de 5 estrelas
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your 5-star review! We are looking forward to offering a new product whenever you need us! Please do not hesitate to contact any enquires anytime :)

Avaliado com 5 de um total de 5 estrelas

Superb in every way !

22 de dezembro de 2023
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Resposta da KATABA Japanese Knives Limited

Thank you so much for your review!! We will keep offering the same service all the time!!!

Avaliado com 5 de um total de 5 estrelas

Super fast dispatch and delivery!

Super fast dispatch and delivery!
In love with my new knife, using it almost daily as a home cook!

21 de dezembro de 2023
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

We appreciate your fabulous 5-star review! Thank you so much! We hope we can offer other items again soon and will always try to dispatch as soon as possible!

Avaliado com 4 de um total de 5 estrelas

It came on time but is a christmas…

It came on time but is a christmas present so not in use!

23 de novembro de 2023
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your review. We hope all of you will enjoy them after opening the parcel! We wish you a merry christmas :)

Avaliado com 5 de um total de 5 estrelas

spot on

great quality and lovely packaging. quick delivery too

17 de novembro de 2023
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your 5-star review! We are really glad to hear that! Please do not hesitate to contact us anytime if you have further enquiry. Again, thank you so much.

Avaliado com 5 de um total de 5 estrelas

Great

Never an issue while shopping with Kataba helpful staff and great quality products

14 de novembro de 2023
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for ordering with us always. Also, we are more than happier to hear you liked our products and service. We always try to do our best for our customers, so please do not hesitate to contact us anytime! Thank you again,

Avaliado com 5 de um total de 5 estrelas

Stop scrolling & researching. Read this!

I just made my 2nd knife purchase from Kataba recently and literally could not be happier. The first was approx 8 years ago; before their retail store or Brixton pop-up existed, around the time of the original website launch. The owner of Kataba actually visited my home to present the best options (as he was passing by)!!
What could make more sense than buying a Japanese knife, crafted by true Japanese artisans, via a top Japanese chef?! That knife served me brilliantly for the 8 years, used every day (sometimes semi-professionally) and travelled with me globally. I learned the value of a one-of-a-kind carbon steel knife and can truly say it made me a better cook. I bought sharpening stones and learned to hone the edge and I rarely used another blade in prep. Then someone dropped it (no, not me).
The tip broke and Kataba reshaped it perfectly and I was back in action without issue. However, the hidden fracture finally gave way, and the blade had to be retired.
There was only one place for me to spend my money and price was the last consideration. Let me explain why. I'm not interested in anything that 'looks' great. Nor do I care for buying cheap or expensive. My motivation was first and foremost the everyday utility. Secondly, it was important to support the true artisans of these incredible blades - so the smaller and more unique the blacksmith, the better. Yes the geometry and balance had to be right, but that goes without saying.
My original knife is no longer made so the owner and I scanned all knives on display, but none quite fit. Then, he showed me some blades (without handles) from a blacksmith that was soon to retire and was the last of that specific workshop. The back story was as important as the knife and when coupled with the oak handle we selected, the decision was made with ease.
I've purchased gift knives from Kataba over the years and all have been very well received.
The Kataba knife range is utterly unique, the knowledge is second to none, the customer service is truly like that of a long lost friend and you will be supporting artisans and traditions centuries old. Oh and the prices... well as a bonus, they are extremely reasonable all things considered. Stop researching (trust me I went a bit OCD for the first purchase), just visit Kataba and you'll never look back.

7 de novembro de 2023
Avaliação não solicitada
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you for come back and purchasing a knife and also taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our little shop and team. We are so glad you had a positive experience with KATABA Japanese Knives Limited.

Best regards
KATABA TEAM :)

Avaliado com 2 de um total de 5 estrelas

Outrageous markup on sharpening stones - edited for company response

This week, from KATABA, I purchased a set of Shapton stones (220, 1000, 5000) as well as Naniwa 60 grit and a stone holder. Including delivery the total came to £374.98.

Now this is entirely my own doing as I clearly didn't research multiple stores before hand, but I've since realized that KATABA have added a 100% markup to all stones.

Hours after delivery I Googled the Shapton brand to see their first use tips which was when I noticed some listings for Amazon where I could have actually purchased this full set for around £180. Unfortunately I'd only noticed this after I unpackaged everything - now I wish I'd done some research prior to purchase.

Don't make the same mistake I did and instead do your research prior to purchasing.

While the stones are of excellent quality, and I would have loved to have given 5 stars for the extra careful packaging, the printed guides and instructions as well as the speedy delivery, I will unfortunately deduct 3 stars for the extortionate prices. This is a shame because I can tell KATABA put a lot of care into the packaging of these items.

Edit #1 (08/11/2023): Thank you for providing a company response.

In this response you mention that it isn't possible to meet the capacity of Amazon as you're a small independent business - this is fair, I understand. However, I think it is wrong to add such a markup AND specifically excluding free delivery when there are many other small businesses offering significantly lower prices.

Let's use the Shapton #5000 as an example, since this is the most expensive item on the order, and look at prices from multiple small UK businesses, starting with yours.

KATABA - £109
Knives and Tools - £57.95
Kitchen Provisions - £60.00
The Sharp Chef - £70
Community Cutlery - £70

None of the aforementioned businesses are businesses "having mega warehouse in the middle of nowhere". They are small, local and independent businesses.

Your price is 188% higher than the lowest from Knives and Tools just on one item.

Like I said, I've made a mistake in purchasing impulsively prior to first comparing multiple sources which is why I haven't seeked a refund. That's my mistake to own.

As a small and independent business, you should do better price matching alongside the other smaller businesses, or come up with an alternative arrangement since, no offense, it isn't really a customer's problem that you have limited space - that's a decision you willingly made.

Support independent businesses only when they support our wallets.

Edit #2 (09/11/2023): it appears KATABA have now removed all Shapton stones from their website.

7 de novembro de 2023
Avaliação não solicitada
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Dear Mr. Murphy
First, thank you so much for your order with us. We are very sorry to hear that you were not happy with the price.
We are always trying to set the best price as much as we can. We totally understand Amazon sells any items with lot cheaper than most independent small business like us. The reason why that happened this time is we have only one store and small storage located in central London. Therefore, we can only do stocking and purchasing with small amount, shipping and expensing high rate of shipping fee, import tax and custom charges etc, unlikely having mega warehouse in the middle of nowhere and being able to purchase tons at one time and import with big containers from all over the world. We really wish to offer with the same price as Amazon if we are able to run the business much better as we have been doing for last 10 years as best as we can in customer service, but unfortunately we could not make it happen yet.
Again, we really appreciate your honest review and are glad to hear that you were happy with rest of our services.

Kind regards,
KATABA owner

Avaliado com 5 de um total de 5 estrelas

This was a birthday gift and it was…

This was a birthday gift and it was gift wrapped beautifully and was delivered on time. The knife meets expectations

9 de outubro de 2023
logotipo da KATABA Japanese Knives Limited

Resposta da KATABA Japanese Knives Limited

Thank you so much for your review. We all are so glad to hear you were satisfied with our knives and service. We prepare lots of gift wrapping options, so that please make another order anytime if you need ;) Thank you so much again!

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