Katalyst Avaliações 88

If I could give negative stars I would.

I ordered the suit in 2024. It was not delivered until 2026. It won’t turn on and it doesn’t fit (it was too loose despite following thier measurement instructions). I still wanted to try to get it to turn on and then see if I could wrap waistband trainers around it to get it to fit. I reached to customer service several times to get a replacement, get a refund, or some other resolution if they could help me get it to work but that was not successful. Apparently I was lucky to have gotten a response at all but thier response was that they are not responsible for providing a functioning product to customers who purchased the suit before they changed ownership. It’s my understanding that when a buisness changes ownership, the new owners take on the pre-existing contractual obligations of a buisness to third parties as a condition of purchasing a buisness. They’re probably accurately assuming folks won’t take legal action because it would be cheaper to purchase a new suit from a competitor than it would be to sue them for a refund or replacement. If anyone gets mad enough to invest the time and money into suing them, it would be worth seeing if seeing if there are enough people for a class action.

I’m new to EMS training and didn’t know what to expect, but the Katalyst suit has completely won me over.

I used to work out almost every day until I burned out on the time and effort of going to the gym. With Katalyst, workouts are fast, incredibly efficient, and easy to fit into the day. I actually enjoy the muscle stimulation—it feels like a rapid, rhythmic massage while your muscles are fully engaged.

After only four sessions I can already feel my muscles tightening.

The Katalyst app is also impressive, with a huge library of high-quality guided workouts that will take years to work through. The suit itself feels premium—beautifully built, comfortable, and very easy to adjust during workouts.
It’s a smart, high-end system that makes getting a great workout simple again. More people should know about this! Highly Recommended.

The Katalyst Base Layer works really well-comfortable, warm, and great for workouts. The sleeves are a bit shorter than I’d prefer, but overall it’s a solid, high-quality set.

I’ve owned the suit for a year. The water bottle pump broke. Ordered a new one 7 weeks ago. Still has not shipped. Emailed customer support 3 weeks ago for ETA and got an auto-responder saying rhey are overwhelmed with support requests and would take a few days to respond. Never heard back. E-mailed again a week later and never heard back. Will be submitting a chargeback for the order since their customer service is MIA.

I loved the Katalyst suit to start. It was a great workout, very efficient, and rewarding. But the experience has really gone downhill fast. I can't get anyone to respond to issues with the suit. The chest component stopped working and I used the suit without it. Now the arm bands won't work. I've tried to get in touch with support on multiple occasions and the only responses I get are that they are very busy and will get back to me soon (still hasn't happened after months). They also chastised me for sending in more than one support message. I've tried to cancel with no response, so now I'll be using my credit card company to help me cancel and resolve this issue that Katalyst can't be bothered to assist with.

Same negative feedback as others.
Quality of the suit is low second warranty claim in the 1st year. 3rd gen suit. Seal around electrodes gets broken. The warranty shorts that they send is already broken after few month. This time around customer service in not existent one reply in one month saying that they are delayed. Indicates major issues at this so called company. Great product though when working

After finally hearing from their customer service reps when I had an issue with suit fit (that first communication took nearly two months), they were going to send a new size. Great communication and thought they were going to make it right after a couple of back and forth messages over a two day period. Asked me to confirm my shipping address, and crickets for several months, no new vest. I don’t recommend this program until they get their fit issues and customer service figured out, especially with how incredibly expensive it is.

When I first received my suit over a year ago, the customer service was exceptional. I told everyone how great the suit was and how great the service was. I had a minor problem with the suit after six months and they jumped on a solution. But now my suit isn't working and I've tried to get a response from Katalyst for two months. They have not replied to any emails - I've tried three different ways to reach them and have no answer whatsoever. I now have a $3,000 investment plus the monthly fee that is worthless. It's shocking that the level of customer service went from the best I've experienced to none whatsoever.

non existent service , months wait for a simple response

Customer support has ghosted me and many others (see Reddit posts) I lost weight and my now too big suit gives me terrible shocks in my shoulders and lower back. I was in regular contact arranging a trade in for smaller size (which is part of guarantee) and the nothing now for two months! I have tried to reach out repeatedly but nothing. Very disgusted that my major investment is useless, and I still have 18 months on my subscription. Cannot recommend as something must be ticking Katalyst stability for them to stop communicating with customers!

The app constantly crashed. My emails go unanswered. The arm cords stopped working. I've been trying to buy a new jacket. The overall experience has been terrible.

Great product when it remains intact. Efficient and effective workouts. Verified on a personal pre/post bioelectrical impedance and functional fitness testing.

However, customer service took a significant dip in recent months. I wonder if Seema (earlier review) and I are the only ones not receiving responses from the company.

I purchased a gen 3 in November. Typical use (3x/week) and care per instructions. Pads started to peel off on both the chest and legs after a couple of months. Sent a video/complaint via email and got a replacement sent immediately.

Same thing about two months after that. This time though no response from customer service until I threatened a report to FDA marketwatch (peeling pads were associated with more stinging during use--safety??) and BBB. Received a next day response with a promise to send a third gen 3 suit replacement and then never heard back despite multiple follow ups. Have since filed a BBB complaint and just received word from them that Katalyst has not responded to their outreach.

If it were not for the pads peeling off on each of the received suits, I would be a satisfied customer and enthusiastic proponent. However, looking at the absence of either gen 3 or gen 4 suits for sale on their site, I wonder if the company is in financial/supply chain trouble.

I’m genuinely excited to try the Katalyst Gen4 suit and have been in touch with the team earlier this year about testing the product. My family generously gifted me the suit, and we placed an order on April 8th. Unfortunately, it’s been several weeks with no response or updates to order#16728 from the company, despite multiple follow-ups from my family. I’m traveling soon and was hoping to test and share my experience with others. Katalyst team, I’d love your help resolving this!

I have been using the Katalyst for over a year and amazed at the results. It is truly a game changer. I have been very pleased with how it has helped to strengthen my core and back. I can't imagine what I would be like without it! Also, every time I have had a question, I have been impressed with the customer support. Thanks Katalyst!

The Katalyst suit has changed this 53 year old's body for the better.

Whilst I still do a traditional strength session once a week I do 2 sessions of strength and / or power with recovery in the suit each week. The training sessions are intense and once you work out how to wet down the suit its like 10 minutes maximum to get ready. Took me a couple of times and find warm to hot water works best.

Finally the customer service is amazing. Kamryn is helpful and great to deal with.

As advertised. A very practical and efficient way to build strength. The on-demand classes and interface are top-notch and instructors are very engaging. The setup is pretty easy once you’ve done it a couple of times; it really only takes 5-10min to get the suit wet, on, and get the workout going… then 20min later you are done. I’m absolutely loving it. P.S. Customer service is outstanding.

I've been using EMS with Katalyst and my back/core has never felt better.

At age 43, I seriously injured my back at L5-S1. As a result, I had to undergo an emergency microdiscectomy. After months of physical therapy (post surgery) and rebuilding my leg muscles, I was ready to return to full-body strength training.

I knew my heavy weightlifting days were behind me, so I consulted my physical therapist and physician after reading about Katalyst. My physician approved, so my wife and I both bought suits (we share a power pack). We were optimistic but skeptical. After trying it, we were blown away. Not only have we used the suits for 100% of our resistance training (2 to 3 times per week), my suit has helped me with my recovery. I’m stronger than I’ve ever been. Additionally, my wife’s achy joints (from playing college soccer) are better after giving up traditional weights for Katalyst.

Thanks Katalyst! We plan to be lifers.

I’ve been using my Katalyst suit for several years. It’s nothing short of amazing. In 20 mins, I break such a sweat that I feel like I’ve been training for over an hour. It’s 100% worth the money.