had a small problem Katch me sorted it asap sent replacement less than 24 hours amazing service
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Veja o que dizem as avaliações
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Ver mais
A empresa respondeu
I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Ver mais
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Informações de contato
Manchester, Reino Unido
- sales@katchme.com
- katchme.com
3,1
Bom
572 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disgusting racist company
Disgusting racist company, made a order on tiktok, i commented on the live to enquire about my order and i was blocked by EMILY MONKS just because my username was “free palestine”
31 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with TikTok live experience. We understand that feeling can be very frustrating, and we apologize for the inconvenience this has caused you. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. So when you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Awful service. AVOID!!!
Awful service. AVOID!!!
I placed an order of four items from Katch Me, all of which arrived to be poor quality and so I wanted to return. The returns process was slow, after emailing multiple times first being offered a 30% refund and to keep the items then a 50% refund and to keep the items which I did not want. Upon finally returning I was only refunded half of my order saying they only received two items (a plain lie), I have been going back and forth sending proof of postage, to which they are no longer responding to me emails! I will be reporting to my bank as a scam!
29 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our return process. The reasons that we offered some part of refunds for you is to help you fix the items locally. If you reject we would gladly help you to return them. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
ONLY ORDER IF YOU'RE PREPARED TO NOT GET A RETURN
Attempting to return item multiple times but they don't respond to their emails, nor send the return label. Other companies normally allow you to fill out the form online so I think they make you email them to get away with scamming people.
27 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Awful customer service and return policy
Awful customer service, returned my parcel a month ago and still have no received any money from my return. Genuinely the worst company i’ve ever dealt with, just ignoring my emails now.
23 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Lovely clothes and excellent customer…
Lovely clothes and excellent customer service.. returned my item no problem through Evri and got my money back within 8 days
16 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed to providing quality products to our customers.
We're delighted that you liked the clothes and felt good with return service. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katch Me
AVOID ! WORST COMPANY EVER
Received a paid of trousers that were both faulty and not as described and was offered 30% refund to keep? When I returned I had to fight for my refund and they deducted £6.99 for the privlege of sending back a faulty item! I will be reporting to Trading Standards.
13 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
RETURN ADDRESS BELOW
Their return address is 39A Broughton Street, Manchester, M8 8LZ for anyone whose emails they continue to ignore. They will want you to write a note in your return package to say you want to return the item and include order number. Nothing but scammers taking peoples money!!
5 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Olivia,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We value your feedback and are constantly working on improving our services. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Wrong sizing
Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand negative comments about not receiving returns label. If you do it through Evri you generate a qr code (emailed to you)which will then produce label at the machine in the shop!!
5 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
Thank you so much for your review and feedback. We do our best to provide fashionable, high-quality clothing at competitive prices. Also, we're trying to make the sizes more clearly.
We're delighted that you felt good with our return process. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
The Katchme Team
Returns
I really wouldn’t order from here. They give you a two week window to return items but will ignore your emails when you ask for a return label.
4 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear Ozge,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
This is the worst experience I had with…
This is the worst experience I had with an online retail. I ordered two items and I didn’t receive one one the items I ordered. I wanted to get a refund so I did what it said to get a refund but haven’t got a response back. There was no customer service either so I couldn’t say about the item I didn’t receive.
Please don’t waste your time as I don’t want anyone else experience the same thing as I did!
30 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Poor and slow customer service
After waiting a month for all of my items to arrive (they come separately) I decided to return all 3 items as they did not fit and it had gone past when I needed them for. I waited until the last item had arrived before emailing for a return as didn’t see the point in sending separately (the returns policy is to email them for a return address) I am still waiting for a reply with details of who to send to after them offering me 30% of to keep the items, and me replying no. They have the slowest replies to emails, and poor customer service (even when I emailed querying about where my parcel was they never replied). Just want a refund.
2 de outubro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
DONT RECOMMEND
Definitely do not recommend at all sizes are wrong pictures are so different to the product I returned my package over three weeks ago and I’m still waiting for my refund and I have emailed multiple times!!!!
19 de agosto de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We do our best to provide fashionable, high-quality clothing at competitive prices. Also, we're trying to make the sizes more clearly.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Ladies DONT waste your well earned…
Ladies DONT waste your well earned money on this pile of rubbish! In my opinion/experience, clothes are not sized properly, customer service is non existent and I’m going after them via my credit card company under the Consumer Credit Act! Just scammers - save your money.
If I could rate minus one star I would!
30 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Bad customer service
I ordered 4 dresses. None of them appeared as they looked on the website. One of the dresses was completely see through and they are terrible quality. When I emailed to ask to send them back they told me they would only offer me a 30% refund and I could then keep the dresses. I have emailed again since saying i don’t agree with that and they have conpeltely ignored me.
14 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Absolutely appalling company
Absolutely appalling company. Returned my item and I am still waiting for a refund after two months. I’ve sent proof of delivery and even the location but apparently their warehouse still hasn’t received it. Then when I ask to make a complaint all I keep getting is our warehouse will let us know when they have received your parcel and we will refund you. Disgusting will never use them again and will make sure if I see anyone wanting to purchase from them will tell them to stay clear!!!!
28 de julho de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
I ordered a dress on this website for…
I ordered a dress on this website for an event for £35 and waited weeks for it to arrive just for it to not even arrive at my own address. I had contacted the website asking if they could help me in this situation. The communication I’ve had with them has been so minimal. I’ve also asked for a refund back but they haven’t yet replied yet. They have these TikTok lives in which they have models to try on their clothes and I have asked if they could check out their emails regarding my order. I am so disappointed in this service as I am a student who is in full time education without a job and this dress meant that a big amount of my money got deducted from my account and now my parcel hasn’t even arrived. I wouldn’t recommend anyone buying from here due to the lack of professionalism this company lacks that they can’t even serve an unhappy customer.
26 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our shipping and refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best Regards,
Katchme Team
AVOID THESE SCAMMERS LIKE THE PLAGUE…
AVOID THESE SCAMMERS LIKE THE PLAGUE WAITED 10 DAYS TO RECEIVE SOMETHING THAT IS ABSOLUTELY NOTHING LIKE THE PICTURE ABSOLOUTE SCAM THE SKIRT SHOWED ALL UR PANTS WASNT EVEN MADE PROPERLY TO COVER ME AND WAS CORRECT SIZE A M AND THE TOP WAS AWFUL DIDNT FIT RIGHT OR LOOK LIKE THE PIC AT ALL DISGUSTING COMPANY AND IVE JUST READ THE REVIEWS FOR THE RETURN PROCESS THEY NEED SHUTTING DOWN I WILL BE REPORTING THEM
27 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our shipping process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
As for the quality of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best Regards,
Katchme Team
Avoid this shop just like they’ve avoided me
Will not be buying anything from this store again. Returned 4 items and only received refund for 1. I ordered these through their tik tok shop and even tik tok can’t get a response from them. £60 out of pocket and no further forward.
25 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Terrible returns policy
I requested instructions for returning items on 6 separate occasions. I was asked to keep the items & accept 30% of value & then again 50%!! I then returned the items to the address on their packaging which reads "return address". I forwarded proof of posting & 3 days later received an email with the required label & instructions!!! Unbelievable. Of course it contained a different address to that I posted the parcel to. Please save yourselves a load of hassle & don't even bother placing an order with this joke of a company. I await my refund with hope 🙄
19 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. We appreciate your patience and understanding.
We value your feedback and are constantly working on improving our services, and try to make the refund process more clearly. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Beat regards,
The Katchme Team
Why is it so difficult to return…
Why is it so difficult to return anything? Its stressing me out i have commented on their instagram, messaged them, emailed them multiple times and no reply!!! This is ridiculous. I want to return these clothes asap!
20 de setembro de 2023
Avaliação não solicitada
Resposta de Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
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