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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Extremely prompt & even a worthwhile free gift included! Thank you. The items were actually a deeper shade than I expected, but a better shade so I'm very happy. Also a better fit than illustrated . E... Ver mais

Avaliado com 5 de um total de 5 estrelas

As an operational cop I use Keela at work all the time. Bought my first pair of ‘personal’ trousers about 10 years ago and wore the heck out of them. So comfortable, practical and fitting perfectl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb quality, superb experience overall! I own jackets from other "fancy" brands and this is way better and durable. I have small children, dogs and cats and I know. Absolutely worth it! Don't thin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything came on time, the clothes were really good quality, exactly what I expected. The waterproofing of the lightning trousers was very impressive (and it endured a thorough test in torrential ra... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

Award winning Scottish outdoor performance clothing brand.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

581 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(581)

233 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service. Great quality

Extremely prompt & even a worthwhile free gift included! Thank you. The items were actually a deeper shade than I expected, but a better shade so I'm very happy. Also a better fit than illustrated . Even happier!

28 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Great first experience with Keela

Top experience with Keela. Customer service is great - easy to call up and talk to a real human that actually cares about helping you and knows their stuff; the slick returns process made it easy for me to find the correct fit. They were also very responsive to me ringing up check shipping progress when I needed my order to a tight deadline. The staff member ensured that the order was shipped that same day. I ordered the Mens Stratus jacket. After trying the M, L and XL, I ended up with the L. The jacket itself is very well designed and as waterproof as anything that I've used. Clever details and construction make a huge difference. I tested it for a week in rain and gales in the Torridon area and it performed very well indeed. By the end of the trip I could get into it and confidently face whatever the skies decided to throw at me. Worth knowing that it runs on the warm side for a shell, so (calibrated to the West Highlands) most suited to early Autumn, Winter, Spring.

13 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review!

We're so glad to hear you had such a good experience with the team and that we could help get everything sorted in time for you.

It’s great to hear the Stratus got properly tested in the Torridon rain and gales too - sounds like ideal Keela weather!

Avaliado com 3 de um total de 5 estrelas

I have very mixed view on this jacket

I have very mixed view on this jacket, as it's great but lacking a little, in fairness it should score 3.5 but I can't give half points/stars.

Negative points

The hoody doesn't look the same as the pictures on the website, colours are slightly different (duller in real life) so I was a little disappointed when I opened the packaging.

There's also no drawstring in the hood or on the waste, which I feel it needs.

The cuffs need to be either elasticated or have holes at the bottoms of the sleeve as they just seem to end and sit open!!

Positives

Very warm for a hoody, fleece inner is very comfortable

More wind resistant than any other hoody than I've had prior to this.

Very robust and will last.

Overall.

It's quite utilitarian and robust, it would certainly be the hoody that you would reach for on a cold dry night when you need to take the dog around the block or pop to the shops in, but personally I feel it needs the drawstrings and elasticated cuff as I've pointed out.

I had 20% off the RRP through a previous Keela purchase, if I'd paid full price I would have been a little more disappointed

On a side note I also got a free pair of socks with the purchase which are very good.

1 de outubro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Hi George, thanks for taking the time to leave such detailed feedback - we really appreciate you sharing both what you like about the hoody and the areas you feel could be improved.

We’ve passed your comments regarding the hood, cuffs and fit/details on to our design team for consideration, as feedback like this is really useful when we’re reviewing and developing products.

We’re glad to hear you’ve found it warm, comfortable and wind resistant, and that you’re enjoying the socks too!

Thanks again for your feedback and for choosing Keela.

Avaliado com 5 de um total de 5 estrelas

Delighted with my two purchases (cap…

Delighted with my two purchases (cap and fleece). They arrived on time and as described. They're good quality and fit well. Not washed the fleece yet; hoping it's as good afterwards as before.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review! We’re really pleased to hear you’re happy with both your cap and fleece, and that everything arrived on time and fits well.

We hope you get plenty of wear out of them both — thanks again for choosing Keela!

Avaliado com 5 de um total de 5 estrelas

Superb!

Superb quality, superb experience overall!
I own jackets from other "fancy" brands and this is way better and durable. I have small children, dogs and cats and I know. Absolutely worth it! Don't think about it, just buy it!

15 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thank you so much for the lovely review! We’re really pleased to hear you’re happy with the quality and durability of your jacket.

Avaliado com 2 de um total de 5 estrelas

Hole in the material

Good evening,

I have had my Keela HART trousers for less than 3 whole 12hr shifts (Paramedic) and have noiticed there is already a hole in the material. I have not done anything strenuous or been around anything sharp at all. Really disappointing as I have wanted a pair for a long time. Is there anything that can be done?

Many thanks,

James :)

24 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Hi James,

Thanks for getting in touch, and I’m really sorry to hear this.

This definitely doesn’t sound right - could you please get in touch with us at enquiries@keela.co.uk, ideally with a couple of photos of the hole and your order details if you have them?

Our team will be able to look into this properly for you and help get it sorted.

Avaliado com 5 de um total de 5 estrelas

Good quality

Good quality. Perfect fit for me. Light but strong fabric. 5 pockets, 3 with good zips, but all well concealed. Only criticism is the side pockets are too shallow. Would also like a full length version of these shorts but I can’t see them on the website.

4 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for your review - great to hear you’re happy with the fit and quality!

We also really appreciate your feedback on the side pockets and will make sure this is passed on to the team.

If you have the Peru Combat Shorts, we do have a full-length version available here: https://keelaoutdoors.com/products/mens-peru-trousers

Or, if you have the Bidean Shorts, our Nevis Trousers are made using the same fabric: https://keelaoutdoors.com/products/mens-nevis-trousers

Hope that helps!

Avaliado com 5 de um total de 5 estrelas

Men’s HW OP trousers

High quality trousers and also gave me a free gift which I really appreciate

24 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for your review! Great to hear you’re happy with the HW OP Trousers, and we’re glad you liked the little extra too. We really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

All positives

Everything came on time, the clothes were really good quality, exactly what I expected. The waterproofing of the lightning trousers was very impressive (and it endured a thorough test in torrential rains). Also they sent me a pair of free socks which was not only a lovely gift but they are actually high quality too. Overall, very impressed with this company, their products and customer service.

17 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review! It’s great to hear everything arrived on time and that you’re so happy with the quality.

We’re especially pleased to hear the Lightning Trousers stood up well to some proper torrential rain! And we’re glad the socks were a welcome little extra too.

Thanks again for your support - it’s really appreciated!

Avaliado com 5 de um total de 5 estrelas

Work or personal - Keela delivers

As an operational cop I use Keela at work all the time. Bought my first pair of ‘personal’ trousers about 10 years ago and wore the heck out of them. So comfortable, practical and fitting perfectly had no hesitation in ordering a second pair when I finally wore out the knee patches.

British made, British quality, British class. You will not be disappointed. Have referred so many people who have loved their products.

Keep it up Keela!

22 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review! Great to hear your Keela kit has served you so well over the years, both at work and outside of it.

10 years out of your first pair is pretty good going too!

Really appreciate all the recommendations and continued support - thanks again!

Avaliado com 5 de um total de 5 estrelas

Great outdoor gear

Great outdoor gear. No messing good quality and good prices.
Service is easy and hustle free.
Don't mess around with fancy expensive brands Keela is the way to go.. Simple.

22 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the great review! Really glad to hear you’re happy with the quality, value and service.

We really appreciate the support -reliable kit is exactly what we aim for!

Avaliado com 5 de um total de 5 estrelas

Quality kit and customer service

I ordered a waterproof jacket in a rush, accidentally ordered the wrong size. Managed to reorder the correct size and return the original very easily. Delivery was seemless and keela were very efficient. Ordered a pair of trousers off the back of this experience. Quality of all the kit was very good as well and true to size

15 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review! Great to hear the exchange was easy to sort and that everything arrived smoothly.

Avaliado com 5 de um total de 5 estrelas

Keela make the best waterproofs ever…

Keela make the best waterproofs ever and the best base layers and walking socks!!!! Love love love
Cairn and pinnacle jackets have kept me dry in 8hr + days in heavy rain. Pockets are also incredible and love the hoods!

19 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the amazing review! Great to hear your Cairn and Pinnacle Jackets have kept you dry through some wet days ☔

Avaliado com 5 de um total de 5 estrelas

I bought the MEN'S MUNRO WATERPROOF…

I bought the MEN'S MUNRO WATERPROOF TRAVEL JACKET and can’t be more pleased with it. Sized down, so perfect fit. Just waiting for rubbish weather. Cheers

30 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the great review! Really glad to hear the Munro is a perfect fit.

Avaliado com 4 de um total de 5 estrelas

Men's printed ADS 100 t-shirt

Fast delivery and good price. I have 3 Keela items, a Jacket, Merino top and a t-shirt.

Ordered a size small t-shirt which was too big. I would say its a medium. I gave it to my friend who is a medium. I contacted Keela who replied promptly and said the size was correct and offered to exchange or replace it. Good customer service.

Good products at a good price but FOR ME the sizing isnt quite right. An issue I have rarely experienced.

25 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks for taking the time to leave a review! Great to hear you’re happy with the quality of your Keela kit and the service you received.

We really appreciate the feedback on the T-shirt sizing too and will make sure this is passed on to the team. Glad we were able to get back to you quickly and offer an exchange!

Avaliado com 5 de um total de 5 estrelas

Well made

Well made, suitable for Scottish weather, good price, quick delivery.

26 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the review! Great to hear you’re happy with the quality, value and delivery - and even better that it’s standing up to the Scottish weather!

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