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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Another great item from Keela Outdoors. Excellent kit as always,- good fit, well made and a reasonable price. They also supply HM Forces and HM Coastguard, which is a real endorsement. Proper kit done... Ver mais

Avaliado com 5 de um total de 5 estrelas

Extremely prompt & even a worthwhile free gift included! Thank you. The items were actually a deeper shade than I expected, but a better shade so I'm very happy. Also a better fit than illustrated . E... Ver mais

Avaliado com 5 de um total de 5 estrelas

As an operational cop I use Keela at work all the time. Bought my first pair of ‘personal’ trousers about 10 years ago and wore the heck out of them. So comfortable, practical and fitting perfectl... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb quality, superb experience overall! I own jackets from other "fancy" brands and this is way better and durable. I have small children, dogs and cats and I know. Absolutely worth it! Don't thin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

Award winning Scottish outdoor performance clothing brand.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

583 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(583)

236 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Well made

Well made, suitable for Scottish weather, good price, quick delivery.

26 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the review! Great to hear you’re happy with the quality, value and delivery - and even better that it’s standing up to the Scottish weather!

Avaliado com 5 de um total de 5 estrelas

Great outdoor clothing company

Great outdoor clothing company. Have bought their products over many years and they are very good quality and hard wearing.

Also very lucky that my busyworkwear is also supplied by Keela.

26 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review and for supporting Keela over the years! Great to hear your kit has stood the test of time - and even better that you get to wear Keela for work too. Really appreciate the support!

Avaliado com 5 de um total de 5 estrelas

It's great to buy a good quality…

It's great to buy a good quality British product.

Great fit, good value for money.

I can't decide whether to buy another pair of shorts or some trousers for the autumn

8 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review and for choosing Keela! We’re really pleased to hear you’re happy with the fit, quality and value.

Avaliado com 5 de um total de 5 estrelas

Impressed with the style and quality of…

Impressed with the style and quality of the outdoor clothing that I bought from them. Great prices too. I hadn’t heard of this brand before, so I was initially hesitant, however I was pleasantly surprised. Great kit, speedy delivery and appreciated the free gift/discount code.

3 de setembro de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for giving Keela a try! We’re really glad we managed to pleasantly surprise you and that you’re happy with the style, quality and value of your kit.

Great to hear everything arrived quickly too, and that you enjoyed the little extra. We really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery.
High quality gear and the free socks were really appreciated.

27 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the lovely review! Great to hear your order arrived so quickly and that you’re happy with the quality.

Really glad the socks were a nice little bonus too - thanks again for your support!

Avaliado com 5 de um total de 5 estrelas

Excellent around experience

I'm very happy with the jacket. Delivery was on schedule. No problems with the whole transaction.

26 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the review - we really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Great company to deal with. Order was sent out very quickly and was well packaged. Only a small order but I felt it was valued. Well done!

25 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the review - we really appreciate your support!

Avaliado com 2 de um total de 5 estrelas

Buyer beware.

The delivery time was good. I just had issues with the fit and want to return the items I purchased.

The Stratus jacket was tight under the arms and could use more room. It’s unfortunate. The jacket is not as crisp in its shape like the Arc’Teryx Gortex Sidewinder jacket I had owned. I was able to wear my Genesis fleece comfortably under the Sidewinder jacket and the Adventure fit for the Keela jacket certainly was lacking in a similar comfort and fit.

Be careful where you order from because you will pay the overseas shipping fees when you choose to return the product. I have never experienced this before when returning an online purchase. I was truly disappointed and shocked at the shipping fees.

I was very disappointed that I had to pay for shipping fees to return a product since I have purchased numerous products for almost fifteen years now. It seems loyalty is overlooked this way.

Very poor customer service in my opinion.

21 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thank you for taking the time to share your feedback, and for supporting Keela for so many years - we really do appreciate it.

We’re sorry to hear that the Stratus Jacket wasn’t quite right for you. We really value this kind of feedback and will make sure your comments are passed on to our product team.

We completely understand your disappointment around the cost of returning the jacket from overseas too. As a UK-based company, international return postage is currently the responsibility of the customer, but we appreciate that these costs can be significant and that this can be frustrating.

We’ve also raised your feedback internally so we can look at what options may be possible for international returns in the future.

We’re sorry this experience has left you disappointed, especially after being a Keela customer for such a long time, and we genuinely appreciate your continued support over the years.

Avaliado com 5 de um total de 5 estrelas

Fast delivery and good service

Fast delivery and good service. Great quality tops and trousers, only downside was I couldn’t get two pairs of the trousers. Nice surprise of a pair of socks as a gift.

20 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thanks so much for the review - we really appreciate the support!

Avaliado com 1 de um total de 5 estrelas

The trousers faded off quite quickly…

The trousers faded off quite quickly after wearing for 4 days.

26 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Hi Jaswant, sorry to hear this. This is unusual and we’d like to look into it for you. Please get in touch with our team and let us know which trouser style you purchased, and we’ll be happy to investigate further.

Avaliado com 5 de um total de 5 estrelas

First time customer & will definitely be back!

Ordered Kintyre jacket (L) but it was much too big; Keela arranged for the jacket to be returned & replaced with a medium size. The replacement fits perfectly and still accommodates to the Sky Pro (L) fleece. Very pleased with how the whole process has been handled together with helpful advice (thanks Erin) when I phoned customer services. I'd never previously heard of Keela but so glad I've found them and their garments are excellent quality.

26 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thank you so much for your lovely review! We’re really pleased to hear the replacement Kintyre Jacket is a great fit and that Erin was able to help with the exchange and advice.

Avaliado com 5 de um total de 5 estrelas

Lightweight socks

I buy all my trousers and wet weather gear from Keela now,great service and great gear…got the first pair of socks as a freebie and just had to buy more,they were so comfortable for the hot summer weather…would definitely recommend all Keela outdoor gear

30 de julho de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thank you so much for the great review! We’re really pleased to hear you’ve been happy with your Keela gear and that the socks have been a hit too. It’s great to hear they kept you comfortable through the warmer summer weather.

Avaliado com 5 de um total de 5 estrelas

Great company to do business with

Great company to do business with.
They have a superb selection of outdoor clothing for all situations.
With fast and friendly customer service and some great offers.

19 de agosto de 2026
Avaliação não solicitada
logotipo da Keela

Resposta da Keela

Thank you for the lovely review! We’re really pleased to hear you’ve had a great experience with both our products and customer service.

Avaliado com 5 de um total de 5 estrelas

I had personal interaction with a sales…

I had personal interaction with a sales associate who was friendly and helpful

3 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thank you for the lovely feedback! We’re really pleased to hear you had a friendly and helpful experience with our team.

Thanks for choosing Keela!

Avaliado com 5 de um total de 5 estrelas

Good brand for shift work

Good brand for shift work. Posted to my address quickly

3 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thank you for the great review! We’re really pleased to hear Keela works well for your shift work and that your order arrived quickly.

Thanks for choosing Keela!

Avaliado com 5 de um total de 5 estrelas

Keela are the best outdoor products…

Keela are the best outdoor products around and the sales are real sales excellent

3 de agosto de 2026
logotipo da Keela

Resposta da Keela

Thank you so much for the fantastic review! We’re delighted to hear you rate Keela so highly and that you’ve been happy with our sales too.

Thanks for your support!

Avaliado com 5 de um total de 5 estrelas

Keela Hart Genesis Fleece

Great fleece, could do with an insiode pocket, but a minor point, excellent jacket. Quick posting and blue light discount as well.

:-)

29 de julho de 2026
logotipo da Keela

Resposta da Keela

Thanks so much for the review - we really appreciate the support!

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