I put a request on Checkatrade, needing help in next 48 hours. I got an immediate response and Stefan was with me about an hour later. Our front door would not lock. He took the mechanism out, showe... Ver mais
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Veja o que dizem as avaliações
Wow, great service, lovely chap, we didn't get his name. He was speedy and adjusted one lock instead of fitting a new one. And very reasonably priced. Very happy customers!
The locksmith spent a long time trying to find a way to repair or replace an old system on an aluminium door. Unfortunately she was unable to source spare parts or replacement but managed to somehow... Ver mais
A empresa respondeu
Efficient competent service from keytek- could have come same day but that was a bit more expensive. They replaced my front door yale lock that had stuck in the locked position. Arrived in the time... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Keytek® Locksmiths are the largest National Locksmith providing a Local Emergency Locksmith services across the UK... No matter where you are, we have Local Mobile Locksmith Engineers in your area. When you need to use a Local Emergency Locksmith you want to be confident you are using someone who is credible, trustworthy, and, equally as important, cost-effective. Keytek® Locksmiths has been established since 1997 and provides only the highest levels of customer service, offering local mobile emergency locksmith work as well as pre-booked jobs across the UK. Whether you are locked out, moving house, office, or simply need to update your security, our local mobile locksmiths will be there to help you.
Keytek® Locksmiths... “Bringing security to your door”.
Escrito pela empresa
- At Keytek® we pride ourselves on being able to provide the best possible service we can to our customers, feedback is very important to us. If you would like to comment on any area of the service you have received we’d like to hear from you.
12 Months Warranty on all parts fitted!
Have an issue with a part we've fitted? We will come back to rectify it for free!
Every part we fit comes with a 12 month warranty. Give us a call if you are having an issue with a part that we've fitted and if it's still under the warranty we will come out and rectify the issue for you with no charge.
Informações de contato
Unit 6 Acorn Business Park, Poole, Dorset, BH12 4NZ, Poole, Reino Unido
- 0800 046 7845
- enquiries@keytek.co.uk
- keytek.co.uk
Call Us Today!
4,6
Excelente
6 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Disappointed
Googled car locksmiths near me.
Within seconds of providing postcode
Sorry we don’t not have anything available, if you have used marketing to locate in places you don’t actually cover, don’t do it for a wider reach.
When I explained my circumstances, I feel the lady on the phone didn’t care or listen. I asked for a quote and got cut off abruptly.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Keytek® Locksmiths
Thank you for taking the time to share your experience.
We are genuinely sorry if you felt the call was handled abruptly. That is not the level of service we aim to provide, and any suggestion that a caller felt unheard or dismissed is taken seriously. We will be reviewing this internally to understand exactly what happened and to ensure our team continue to handle all enquiries with care and professionalism.
With regard to availability, we can only attend and quote for jobs in areas where we have verified engineer coverage. On this occasion, unfortunately, we did not have a locksmith available in your location at that time, which meant we were unable to provide a quote or proceed further. We appreciate that this is frustrating, particularly in urgent situations.
We apologise again for the experience and thank you for bringing this to our attention.
Kind regards,
Keytek Locksmiths
Very polite
Very polite, quick response, not knowing about locks and doors he could have charged anything, however I just needed a barrel, which kept the cost down. Thank you
15 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your kind feedback.
We are very pleased to hear that you found our locksmith polite and efficient, and that he took the time to explain the situation clearly rather than recommending unnecessary work. We always aim to provide honest, transparent advice and cost-effective solutions, so it is great to know this came across.
Thank you for choosing us, and we appreciate you taking the time to leave a review.
Kind regards,
Keytek Locksmiths
Excellent service
Excellent service, very friendly and explained what he was doing, Satisfied customer Thank you.
15 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you, Mrs Devey, for taking the time to leave such a positive review.
We are delighted to hear that you received excellent service and that our locksmith was friendly and took the time to explain the work being carried out. Customer satisfaction is extremely important to us, so it's always rewarding to receive feedback like this.
Thank you for choosing us, and we look forward to helping again should you ever need us.
Kind regards,
Keytek Locksmiths
Very quick response and came exactly…
Very quick response and came exactly when expected. Good clean efficient job.
6 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for taking the time to share your feedback.
We are pleased to hear that the response was prompt, the arrival time met expectations, and the work was completed efficiently and cleanly. Delivering a reliable, professional service is a core priority for us, so your comments are greatly appreciated!
Kind regards,
Keytek Locksmiths
Excellent all round service
Excellent customer service, answering phone calls without waiting and no unnecessary call options, staff were polite, informative and professional. Engineer was also professional and provided the right information for lock(s) to be replaced or fixed. Would highly recommend before going elsewhere.
14 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you very much for such a detailed and positive review.
We are delighted to hear that you were impressed with the service from start to finish, from speaking with our office team through to the locksmith's visit.
Thank you for your recommendation. We genuinely appreciate your trust and look forward to helping again in the future if needed!
Kind regards,
Keytek Locksmiths
This is satisfactionthe thid time i had you work…
This is the thid time i had you work for me and the
service was good.
12 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for coming back to us again and for leaving a review. We’re really glad to hear you were happy with the service once more. It means a lot that you’ve chosen us for the third time, and we really appreciate your continued support. We’re always here if you need us again.
Kind regards,
Keytek Locksmiths
Not based in the towns they advertise.
Not based in the towns they advertise.
Provided a quote of £190 for a job in Criccieth.
When I called back to arrange an appointment, they refused as they don't cover the area.
Luckily we found another company who did the job for half the price and the staff were much nicer to deal with.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Keytek® Locksmiths
Thank you for taking the time to leave a review. We are very sorry for the frustration and inconvenience this caused.
On this occasion, the initial quote was provided before we were aware of an unforeseen issue that meant we were unable to cover the Criccieth area. When this became clear, we felt it was only right to be upfront and let you know, rather than risk booking a job we could not reliably attend. We fully appreciate how disappointing this must have been, especially after you had already taken the time to call back.
We apologise for the confusion and for any impression this gave. It was certainly not our intention to mislead, and we are reviewing this internally to reduce the chances of it happening again.
We are glad you were able to find another company to help and that your issue was resolved. Thank you again for raising this with us.
Kind regards,
Keytek Locksmiths
Excellent locksmith sent
The locksmith who arrived was brilliant and super helpful. He explained every step to us from getting in the house to replacing the locking system.
The only part which didn't go smoothly was firstly he hadn't got a replacement part on his van ( Christmas break ) that was understandable but we had to pay for a second visit! This was not our fault. I belive if the part was available it could have been done in 1 hour and not the 2 hours we was charged. When the part arrived it was faulty, wasted visit for the locksmith so we had to wait for another part. Finally all fixes yesterday. I must point out our locksmith was fantastic and none of the issues were his fault.
13 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your detailed feedback. We’re glad to hear your locksmith was fantastic and explained everything clearly. We’re very sorry for the delays caused by the part being unavailable and then faulty—this was beyond our control, and we understand how frustrating the extra visits were.
We appreciate your patience, and we’re pleased the work was finally completed to your satisfaction.
Kind regards,
Keytek Locksmiths
Easy to contact and all the work…
Easy to contact and all the work completed. Superb service highly recommend. The gentleman that completed the work were brilliant
12 de janeiro de 2026
Resposta da Keytek® Locksmiths
Good Afternoon!
Thank you for your feedback! It's wonderful to hear that you were happy with the prompt and effective service provided by our competent engineer.
We are always here should you need to use us again!
Kind Regards
Keytek
Resposta da Keytek® Locksmiths
Thank you for your 4-star review and for your positive comments about our quick response and getting the lock problem sorted.
We’re glad we could help resolve the issue promptly. We also appreciate your feedback regarding pricing. We always aim to be clear and upfront with costs and to deliver a professional, reliable service using accredited locksmiths and quality parts.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Keytek Locksmiths
They acknowledged my complaint and gave me some compensation.
I have already done this and have been reimbursed for utterly awful work and having to spend £450 to get it sorted. Needless to say I only got what I had spent, not what I had to spend together it sorted. However I was very grateful for this.
1 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for sharing your additional feedback. We’re pleased that the refund was processed and that you were able to resolve the issue.
We completely understand your frustration regarding the extra costs incurred and sincerely apologise for the inconvenience caused. Please be assured that your experience has been fully reviewed and used to improve our processes, helping us prevent similar situations in the future.
Kind regards,
Keytek Locksmiths
Effecient and friendly in our time of…
Effecient and friendly in our time of need. Locksmith came out within a few hours and got us into our car, friendly and helpful throughout.
8 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your kind review. We’re glad we could assist quickly and that our locksmith was able to help you get back into your car.
We always aim to provide a friendly and efficient service, especially in urgent situations, and it’s great to hear that reflected in your experience.
Kind regards,
Keytek Locksmiths
Timely arrival helpfull information
Timely arrival helpfull information, full explanation and attention to detail in correcting faults and replacing damaged componenents.
7 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your positive feedback. We’re pleased to hear that our locksmith arrived on time and was able to provide clear explanations, attention to detail, and thorough support in correcting the faults and replacing damaged components.
Delivering a reliable and informative service is always our goal, and we’re glad this was reflected in your experience.
Kind regards,
Keytek Locksmiths
Very professional service
Very professional service !
Proactive / prompt scheduling and clear communication with timely
completion of the works
A very positive experience
7 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your kind words. We’re delighted to hear that you found our service professional, with clear communication and timely completion of the work. Providing a positive experience for our customers is always our priority, and we’re pleased this was reflected in your visit.
Kind regards,
Keytek Locksmiths
Responsive service with a Locksmith at…
Responsive service with a Locksmith at our property within an hour of our call.
7 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your feedback. We are pleased to hear that you found our service responsive and that a locksmith was able to attend your property so quickly. Providing a fast, reliable response is a key part of our service, so your comments are greatly appreciated.
Thank you for choosing us, and please do not hesitate to contact us again if you ever need assistance.
Kind regards,
Keytek Locksmiths
Fantastic job
Fantastic job
Very professional
Polite and friendly
Excellent customer service and experience
6 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your feedback. We’re glad our team could respond quickly and be at your property within an hour. Providing a fast and reliable service is always our priority, and we’re pleased this made a positive difference for you.
Kind regards,
Keytek Locksmiths
the company lies to it customers
the company lies to it customers, does#nt tell them what it is really doing and only fid soultions for it self not you the customer, communcation to customers is crap, worse than crap, if i could give it a minus rating i would
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Keytek® Locksmiths
Thank you for sharing your feedback. We are genuinely sorry for the frustration this experience has caused. Our intention is always to provide clear communication and suitable solutions for our customers, and we regret that, in this instance, the explanation of the options available on site was not fully understood or accepted.
As part of our process, the engineer identified that a like-for-like replacement was not possible due to the door design. We acknowledge that this could have been communicated more clearly before ordering parts and taking payment, and we are reviewing this internally to prevent similar issues in the future.
We take all feedback seriously and are committed to improving both our communication and service processes. While we were unable to complete the work as initially planned, our team tried to provide alternative solutions and was ready to discuss these directly with you at the time.
Kind regards,
Keytek Locksmiths
Fantastic customer service and skill!
Fantastic! Thank you so much, made what was a stressful situation for my elderly parents run incredibly smoothly. Put them at ease and a lot cheaper than they anticipated! Thank you so much!
6 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you very much for taking the time to leave such a positive review. We are delighted to hear that we were able to make a stressful situation much easier for your parents and help put them at ease.
Thank you again for choosing us, and please do not hesitate to contact us if we can ever be of assistance in the future.
Kind regards,
Keytek Locksmiths
The service was very efficient and…
The service was very efficient and effective in every aspect.
7 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for your kind feedback. We are pleased to hear that you found the service efficient and effective in every aspect. Delivering a reliable, high-quality service is exactly what we aim for, so your comments are greatly appreciated. We look forward to helping again should you ever need us in the future.
Kind regards,
Keytek Locksmiths
Very costly for a finding fee!
Was happy for the speedy service and response but shocked at the cost for basically ‘finding’ me a locksmith. Ended up paying almost £200 for a twenty minute job / service. This would have been almost half the price if I had contracted directly with the service provider.
5 de janeiro de 2026
Resposta da Keytek® Locksmiths
Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the speed of our response and the service provided. However, we are genuinely sorry to learn that you were disappointed with the overall cost.
We fully appreciate that value for money is extremely important, and we regret that on this occasion your experience did not meet your expectations. Should you wish to discuss your booking in more detail, our team would be happy to review this with you.
Kind regards,
Keytek Locksmiths
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