Awful
Wish I could rate it zero stars honestly, customer service has been awful. Took over two weeks to arrive with very little communication on the delay, and every time I’d ask for information, they would just say that they no longer have it and it’s with the courier, yet the ONE email I got from this whole process, actually stated that the courier received it days later. I wanted to cancel my order as well, just one day after I ordered it because at this point it hadn’t been shipped/collected at the time, however, this was rejected. When the bag eventually arrived, it was all creased and folded up, very poor quality, cheap tat and poor service.
I’m now in the process of trying to return it and it took days for them to approve my email. Now I’m having to deliver it myself with a reliable delivery service, because they don’t provide that service. Yet as an online retailer with no in store access for customers internationally, they very much should be considering this, and not have the customer carry this out. Not to mention they have said that there will be fees taken off from my refund amount for customs etc. So not only am I losing money, but they’ve wasted my time and I honestly would never recommend this company to anyone. Don’t buy from here!