Best used car warranty experience I ever had. Took the car to my usual garage, gave them the warranty details, they identified the issue why my electric window not working. Sent the report and quot... Ver mais
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Veja o que dizem as avaliações
It was a little complicated at the beginning to find a garage but once that was cleared up it’s been smooth. I received payment on time had no issues
A empresa respondeu
Terrible service. Didn't pay out when they should have. Don't respond to calls, good luck if your thinking of choosing this company...
A empresa respondeu
Purcahsed an older vehicle and within 1 month of me buying it the air con condenser failed.The dealer i bought the car from had provided a 3 month warranty for the vehicle from Bluechip. Contacted B... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are a family-run provider of vehicle repair agreements, offering the very best products and services to used car, van, and motorcycle dealerships. With over 100 years of combined team knowledge in this specialist field, a dedication to transparency, and a partnership-based approach to our services, we aim to provide our clients with an honest and fair service that benefits both them and their customers.
Informações de contato
Bluechip Warranty Limited, Diss Business Hub, Diss Business Park, Hopper Way, Diss, IP22 4GT, Norfolk, Reino Unido
- 0800 404 5814
- enquiries@bluechipwarranty.co.uk
- www.bluechipwarranty.co.uk
4,0
Muito Bom
129 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service
It was a little complicated at the beginning to find a garage but once that was cleared up it’s been smooth. I received payment on time had no issues
21 de setembro de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Good afternoon, Vicky
Thank you for taking the time to leave us a review.
We are pleased to hear that, once the initial difficulty finding a suitable repairer was resolved, the claims process ran smoothly, and you received your payment on time without any further issues.
As outlined in our claims procedure, arranging a repairer is the vehicle owner's responsibility. We believe it is important to give our customers the freedom to choose their own repairer, allowing them to use a garage they know, trust and feel comfortable with, rather than restricting them to a specific repair network.
We appreciate your feedback and are glad we were able to assist you in reaching a positive outcome.
Kind regards,
Bluechip Warranty Ltd
Terrible service, Good luck choosing these guys...
Terrible service. Didn't pay out when they should have. Don't respond to calls, good luck if your thinking of choosing this company...
1 de agosto de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you are dissatisfied with your experience.
At Bluechip Warranty Ltd, we take all customer feedback seriously and pride ourselves on providing a fair, transparent and professional claims service.
We would firstly like to acknowledge that multiple reviews appear to have been submitted regarding the same experience with Bluechip Warranty Ltd, using different first names but the same surname. Whilst we fully respect your right to share your feedback and opinions, we believe it is important that reviews provide a fair, accurate and transparent representation of the service received.
All claims are assessed in accordance with the terms and conditions of the vehicle repair agreement and the information provided by the appointed repairer. Unfortunately, not every reported repair will qualify for cover.
Based on the information provided in your other review, we understand that the agreement has met its liability in accordance with its terms and conditions. It is important to clarify that a vehicle repair agreement does not provide unlimited cover, and any claim payment is subject to the applicable claim limits, terms and conditions.
Regarding your comments about communication and the level of service received, we aim to respond to all customer enquiries promptly and take any concerns raised seriously.
However, as you have not contacted us to provide your agreement number or claim reference number, we are unable to identify your claim, review the circumstances surrounding it, or investigate your allegations regarding the service you have received.
We would therefore welcome the opportunity to review your concerns and kindly ask that you contact us directly at claims@bluechipwarranty.co.uk with your agreement or claim reference number.
Kind regards,
Bluechip Warranty Ltd
Good luck if you go with these guys....
The total cost was £1250 and they ended up paying out £160!!
I did exactly what they asked to make sure I was covered and this is how they treat me. Good luck if you ever need to use their services. They also don't answer the phone and only call back who they want.
31 de julho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Good afternoon,
Thank you for taking the time to leave your review.
We are sorry to hear that you are dissatisfied with your experience.
We would firstly like to acknowledge that multiple reviews appear to have been submitted regarding the same experience with Bluechip Warranty Ltd, using different first names but the same surname. Whilst we fully respect your right to share your feedback and opinions, we believe it is important that reviews provide a fair, accurate and transparent representation of the service received.
Regarding your comments about the repair cost of £1,250 and the claim payment of £160, it is important to clarify that a vehicle repair agreement does not automatically cover the full cost of every repair.
All claims are assessed in accordance with the terms and conditions of the agreement, including the components covered, applicable exclusions, labour allowances and claim limits.
Based on the information provided in your review, a payment of £160 was made towards your repair. However, without reviewing your specific agreement and claim details, we cannot confirm why this amount was authorised or whether any additional costs fell outside the terms of cover.
Regarding your allegations that we do not answer telephone calls or selectively return calls, we take these comments seriously. We aim to respond to all customer enquiries promptly and provide a fair and professional service to every customer.
However, despite our request for your agreement number or claim reference number, you have not provided this information. We are therefore unable to identify your claim, verify the circumstances surrounding the payment or investigate your concerns regarding our service and communication.
We would welcome the opportunity to review these matters and kindly ask that you contact us directly at claims@bluechipwarranty.co.uk with your agreement or claim reference number.
Kind regards,
Bluechip Warranty Ltd
Best used car warranty experience I…
Best used car warranty experience I ever had.
Took the car to my usual garage, gave them the warranty details, they identified the issue why my electric window not working. Sent the report and quote to Bluechip, they authorised the work, repair done. I paid for the repair, Bluechip paid me. Fast and efficient. Honestly I wish all of my warranty experiences to be like this. No BS, no excuses, it's in the contract what covered and what not. Some of the negative reviews for not covering parts outside of the agreement. Why would they do that?
Personally I 100% recommend them, and going to use them in the future for sure. Keep up the good service.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you Mark for taking the time to leave a 5* review.
We are pleased to be able to assist you with your vehicle repairs and will ensure your kind comments are passed to the team.
Many Thanks
Bluechip Warranty Ltd
Purcahsed an older vehicle and within 1…
Purcahsed an older vehicle and within 1 month of me buying it the air con condenser failed.The dealer i bought the car from had provided a 3 month warranty for the vehicle from Bluechip.
Contacted Bluechip who asked me to get the issue diagnosed and cost for the repair.Forward the info to Bluechip as requested and the agreed to pay 90% of the cost.Overall I’m quite happy as the entire process was very easy to navigate.
Based on my experience I would highly recommend them.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you Ovidiu for taking the time to leave a 5* review.
We are pleased to be able to assist you with your vehicle repairs and will ensure your kind comments are passed to the team.
Many Thanks
Bluechip Warranty Ltd
Great to deal with
From start to finish, quick and proactive followed instructions and all went smoothly. No complaints at all. Many thanks.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Very simple process great…
Very simple process great communication. They asked the necessary questions, I provided the necessary answers repair agreed paid the very next Friday. Simple. Highly recommended.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Amazing service!!!
I only had my car 3 months when the bearing on the drive shaft started to fail. I informed Bluechip on the Friday forwarding the quote from the garage. On Monday Bluechip had authorised the work which I had completed on the Tuesday! I forwarded the final invoice on Wednesday and the money was transferred to my bank on Friday. Very impressed! The process was straightforward and Bluechip were efficient and easy to deal with. Would absolutely recommend this company in the future.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Bluechip Warranty covered for a second time in 2 months
This is my second experience with Bluechip Warranty Ltd, in as many months. The process is without doubt seamless & thoroughly efficient. Thank you.
The Range Rover had a TCU command module, part of the SOS & telematics system issue, which caused warning messages on the dash. Jaguar Land Rover have the computer software to diagnose this failure. The unit needed replacing. It is very expensive @ near £500.The labour of around 4 hours.
Bluechip's Premium Warranty covers a total of £250 incl VAT for such parts & labour, regardless of any higher claim. I paid the rest of the bill. Land Rover labour costs are much higher than that in the terms & conditions Bluechip Warranty allow, too (£60 incl VAT per hour).
Having said all that, I submitted the invoice on a Tuesday & payments are processed by Friday of the same week. Highly efficient.
In summary, Bluechip Warranty are a very good organisation. I want to make others aware of the limitations of the warranty & the cost of some parts. The key is to always read the warranty narrative detail.
Thank you again, Blue Chip Warranty. You have helped me again.
29 de julho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
I had to make a claim within the…
I had to make a claim within the 12month warranty period. Bluechip Warranty was efficient and set out exactly what they needed for this claim. It was extensive and understandable. This was all done via email. Everyone I dealt with was professional and helpful. The claim was accepted and paid within a week of being submitted.
This has been a very worthwhile warranty. I recommend this company.
21 de julho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
bought an audi s3 came with a blue chip
bought an audi s3 came with a blue chip warranty,a month later battery went ...put a claim in for a battery .
it was authorised really quickly with no hassle at all paid straight into my bank
6 de julho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Very unhappy
I purchased a 2 year warranty with blue chip
I then put my Range Rover in for service and various seals and covers had split all around the same timeframe .
Blue chip asked endless questions then eventually refused all of my claim . !
£2000. Wasted on a policy in my view. !!
18 de junho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you Nicholas for your review.
I have reviewed the claim details and can confirm that the claim was assessed correctly and in accordance with the terms of the agreement.
Before your claim could be assessed our team needed to obtain more details as there was basic information missing from your repairer, such as whether your repairer was VAT registered, which sensor in particular was being replaced, repairers hourly rate etc as this was not detailed on the estimate provided to us.
This information had to be requested on several occasions which unfortunately caused delays with the assessment of your claim, out of our control.
The information requested is also highlighted within the claims procedure, provided to yourself when originally opening a claim, as a requirement of the claims process.
Once we received all the required details a claim outcome was then provided within 8 hours, this is within the 24 working hour timeframe we advise.
Unfortunately the required repairs were not covered under your specific level of cover and therefore did not fall within the parameters of the agreement.
All information is provided to you at the time of your policy going live including your policy certificate detailing your level of cover, the vehicle repair agreement with a full list of covered components and our full terms and conditions.
The booklet is provided to you to read through and familiarise yourself with the benefits and exclusions of the Vehicle Repair Agreement. We do not stipulate to cover every component on a vehicle and it is unfortunate that on this occasion we were unable to assist you with your repairs.
Kind Regards
Bluechip Warranty Ltd
No quibble at all
No quibble at all, I followed the claim process, submitted the garage estimate and received authorisation/approval for the work same day for the full amount in line with the policy limit. Submitted the garage invoice and received payment for the full amount in less than a week.
19 de junho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Not worth the hassle as you have to…
Not worth the hassle as you have to jump through hoops and then they will just say parts not covered
24 de junho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you Neil for your review.
I have reviewed your call from yesterday and can confirm that you were advised correctly based on the information you provided to us.
At the beginning of the call you were made aware that your policy expires today, however we were willing to offer a slight extension to enable you to submit an estimate for us to assess.
You then went on to confirm that the Torsion Bar on the rear axle had snapped on your vehicle and asked if this was covered. We advised you that under your level of cover this is not a covered component and therefore would not fall within our liability.
You also confirmed that you have already had the Alternator replaced, without following the correct claims procedure and that your repairer informed you this had failed due to general wear and tear.
This Vehicle Repair Agreement covers for a sudden and unforeseen mechanical or electrical failure of a covered component, wear and tear is not a sudden and unforeseen failure.
You also had the repairs completed prior to obtaining any authorisation from Bluechip Warranty Ltd.
We have a very clear and simple claims procedure which must be followed, as per the terms of the agreement, and reimbursement of repair costs is only guaranteed upon receipt of the Authorisation code.
The claims process is very straightforward, we require an estimate from your chosen VAT registered repairer following diagnosis, for us to assess our liability within 24 working hours, and in the event of a valid claim the Authorisation code is issued which then enables you to proceed with the repairs.
Unfortunately, due to one component not being covered and you not following the terms of the agreement for the other, we were unable to assist you with your vehicle repairs.
Kind Regards
Bluechip Warranty Ltd
Blue Chip Warranty Excellence
My experience with Blue Chip Warranty was outstanding, from start to finish of my claim.
I made a call to explain my claim to a very professional, friendly operative, who explained the procedure. I filled in the appropriate paperwork, with an estimate of the parts & labour required.
I booked the car in at Land Rover & the work was completed. This was within 2 weeks of my initial call to Blue Chip Warranty.
I paid part of the bill, as Land Rover labour costs are higher than that in the terms & conditions Blue Chip Warranty allow. The payment, I am informed, will be made within 48 hours of my submission of the invoice. I submitted on a Wednesday & payments are processed on a Friday.
In summary, an excellent service. 5 stars!! Thank you Blue Chip Warranty.
17 de junho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you, Alex, for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Very quick responses, easy to claim
Just successfully made a claim on a repair for my car. I bought it used 2 weeks ago and it came with a 1year "premium" warranty. I fully read the terms and conditions and understood the constraints of the warranty beforehand. Because I read the Ts and Cs I was sure they would cover the broken spring/droplinks. It did not cover the total cost as they limit the labour rate to £60/hr whereas my garage charges £110/hr but it did cover a good chunk of the costs. If I had chosen a lower-cost garage it would have covered most of the cost.
The response time was fantastic (only 1-2hrs to wait for responses). The repair was authorised as soon as I sent the estimate from my independent garage, 100% of the cos for parts was paid for and 2 hours of labour at £60/hr. The repairs were then completed, they asked for the invoice and my bank details and now the money is scheduled to be sent.
I have no idea how much the warranty cost as I did not pay for it directly (dealership did), but my experience has been good.
Just make sure to read the Ts and Cs (including fine print) so you understand what is actually covered and how much will be contributed/max claim limit etc. It may not cover everything you need/want.
15 de junho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
Fast pay out just only covered part of the bill
I submitted a claim for turbocharger repair on my car.
As expected, they requested all the usual service information.
After some back-and-forth (which I anticipated but was still time-consuming),
The only reason my review is 2 stars instead of 5 is their refusal to cover parts that are required to maintain the warranty on a new turbocharger (new gaskets, pipes, clean sump, and strainer).
They agreed to cover a maximum of £40 towards oil.
However, to keep the warranty on the turbocharger, all the items were necessary, so only part of the bill was covered.
£1330 out of £2000 was covered.
They paid the remaining amount on the next Friday as promised.
Update to reply -
I don’t think that you covered everything
Since if the items replaced /done where not completed the warranty on the new turbo would not be honoured and if it went again yourselves would it cover it hence I’m out of pocket
The cover is meant to cover £5000 but you didn’t want to cover the ‘MUSTs’ to keep the warranty in the new part
4 de junho de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you, Aaron, for your review.
I am pleased to see that we were able to successfully assist you with the repair costs and that the payment was processed promptly.
I can see that we have authorised and paid out our full liability towards your repairs.
Unfortunately, we are unable to pay above the liability that falls within the terms of the agreement.
Kind Regards
Bluechip Warranty Ltd
Update to reply –
Hi Aaron
Thank you for your review reply.
After reviewing your initial feedback and response, we would like to address a few additional points.
The agreement does have a maximum claim limit of £5,000. However, this does not mean we will merely cover any/all repairs or costs submitted. The repair and costs must fall within the parameters of the agreement.
As a company, we do not stipulate that this agreement covers every vehicle component, every required repair, or all submitted repair costs. This agreement covers you for a mechanical or electrical failure of a listed component, as set out in the Vehicle Repair Agreement booklet; components not listed are not covered.
This agreement covers the faulty component (Turbo) and the associated labour; it does not cover or assume responsibility for items that the part provider includes in their warranty terms. These will be the owner's responsibility.
The consumables contribution payable under this agreement was also authorised within your claim and forms part of the total authorised amount.
This agreement has covered £1,334.80 of your £1,962.72 repair bill. Without this agreement, you would have been responsible for the full amount.
Again, we are pleased that we were able to successfully assist you with the repair costs and the payment was processed to you promptly.
We have fulfilled our obligation to you as per the terms of the agreement.
Kind Regards
Bluechip Warranty Ltd
After all
After all, 5 stars. Quick and helpful response. Most of the costs paid back. It’s worth to have a warranty, especially when you baying more expensive second hand car.
28 de maio de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you, Aleksandra Kowalska, for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
we have had to put 2 claims in for our…
we have had to put 2 claims in for our son's first car and on both occasions they we very helpful, quick,easy and straight forward. Definitely worth doing when buying a second hand car from a garage and you know nothing about cars
1 de maio de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Thank you, GHBrighton, for taking the time to leave a 5* review.
We are very pleased that you are happy with the service we have provided.
Many Thanks
Bluechip Warranty Ltd
BEWARE - "We've got you covered" is not true
BEWARE - Their motto "We've got you covered" is simply not true. I took out a warranty through a dealer and attempted to claim. I followed the whole process (which they agreed) and they came back saying the claim could not be authorised. As they couldn't contact the dealer (they were not answering calls/don't seem to be around) the claim couldn't be processed. They said they only act as an administration function for the dealer and the dealer would have to agree the work and pay for it! Since the dealer was not contactable, they wouldn't process the claim.
Please beware as I was of the view the warranty company was totally separate to the dealer, this is not the case. I may as well not have had the warranty and gone straight to the dealer. Basically, if the dealer doesn't agree to pay, there is no value in the warranty. Whilst they refer me back to the handbook (which is a bit lame), they sent me 27 pages of docs when the warranty was taken out. Who really is going to full read this?
They say what sets them apart is "Honesty" and "Transparency", I don't believe this is the case based on my experience. Throughout the whole claims process (emails back and forth), they never said they were an admin function or that the dealer has to authorise/pay, not them.
Please, please take care when thinking of a warranty with this company, all may not be as it seems. I am out of pocket over £2k with a worthless piece of paper called a warranty.
The above is a wholly true account of my experience and I would imagine the company will respond referring me back to the handbook (they sent 5 pdfs contacting 27 pages).
PLEASE TAKE CARE WITH THIS COMPANY
7 de maio de 2026
Avaliação não solicitada
Resposta da Bluechip Warranty Ltd
Good Afternoon, Charlotte,
Thank you for leaving your review.
We sincerely apologise for any dissatisfaction you experienced with our service.
I have reviewed your complaint and apologise for the situation. The actions of the dealership have also placed us in a challenging position.
For this reason, we ensure that the terms of the agreement are clearly outlined in the vehicle repair agreement booklet provided at the time of sale.
You stated that we would refer you back to the terms of agreement; of course, we would do this, as this is where the information is transparent, all stated on page one.
Page one specifies that this is a dealer agreement, not a Bluechip Warranty Ltd agreement. We act solely as the administrator and are not liable for claim payments or financial backing.
Our role is to provide the dealership with administrative support, claims handling, and customer service.
We encourage all policyholders to review the vehicle repair agreement booklet and terms and conditions to ensure full understanding. We cannot accept responsibility if the agreement holder chooses not to review these terms.
Our agreements include only five documents: the vehicle repair agreement booklet, agreement certificate/terms and conditions, claims procedure, GDPR document, and recovery information, if applicable.
We have continuously tried to contact the dealership to resolve the situation; however, we have received no response. Therefore, we are unable to move forward.
We truly apologise for the inconvenience.
Kind Regards
Bluechip Warranty Ltd
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