Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Bought my item last year. Since 5 months the item is not charging. Tried 3 different similar chargers and the one from kiiroo. Filled in the contact form last month and contacted in march via mail. No... Ver mais
A empresa respondeu
After an item that had been in light use for about a month began malfunctioning, customer service was extremely quick to react! They did not force me to jump through hoops and easily located my purcha... Ver mais
A empresa respondeu
Sama zabawa jeśli już działa, nie jest zła, ale ciągłe problemy z łącznością, app to po prostu kpina, bardzo głośne, po 2 miesiącach całkowicie uszkodzony port ubs, platik trzeszczy. Ogólnie za te pie... Ver mais
A empresa respondeu
I’ve been receiving help and consultations via email for quite a while, and I can say the following: the support team responds very quickly and answers all my questions. They even offer the possibilit... Ver mais
A empresa respondeu
At Kiiroo, we design award-winning interactive pleasure products that bring people closer—wherever they are in the world. As pioneers in teledildonics and intimacy tech, we combine smart engineering with sleek, body-safe design to create toys that respond in real time to touch, movement, and connection. Whether you're exploring solo pleasure or shared experiences with a partner, our products are built to enhance intimacy and deepen connection. With global shipping, secure ordering, and a dedicated customer care team, we’re here to make your experience smooth, safe, and satisfying from start to finish. Kiiroo is proudly based in Amsterdam and trusted by hundreds of thousands of customers worldwide.
De Boelelaan 7, 1083 HJ, Amsterdam, Holanda
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It does the job and feels life like but the entire device is a little heavy and bulky.

Resposta de Kiiroo
avoid at all costs, I still haven't received the package that they say has been delivered, they sent me a photo of the package in a container in front of the house that everyone has access to and they claim that if I haven't received it, I should report it to the police ... considering the contents of the package I don't want to do it so They say they can't do anything, but they were the first to take the money. very rude service and long waiting time. beware of this company and spend your money anywhere but here

Resposta de Kiiroo
Lets, just say I was skeptical about the whole automatic vs manual masturbators. I have tried many manual male masturbators before, but this my first automatic one. First of all let me say WOW, what a difference automatic makes. You will not regret it. This does cost a lot more than a manual one, but you get what you pay for. The instructions was a QR code that I had to use with my phone. I would have preferred a paper one but it wasn't that big of a deal. I charged it up and turned it on. This machine has a mode where you can control it from your phone
or a partners phone. After I charged it up and turned it on, it automatically wants to sync up to an app on your phone in interactive mode. If you hold the mode button for two seconds it will turn to the manual mode. This mode allows you to control the Keon with the buttons on the device. The app is fairly straight forward to use and has many different features for solo use or to use with a partner locally are long distance. You will need to purchase a feel stroker from kiiroo to place into the keon. This is a neat idea and keeps cost down because there are many different choices of the feel strokers that you can change to but still use the same Keon machine. Each feel stroker is different and shaped off of real pornstars. I tested this using the manual mode. The Keon had seven speeds, and four stroke lengths. I used all speeds and lengths. I also tested this using my phone and it has the same basic controls but on your phone, and again wow this is the best masturbator I have used. If you are using a manual
masturbator, throw it away and buy a Keon.

Resposta de Kiiroo
August 2020, I purchased the Fleshlight Launch from a local adult shop. The launch was defective and never worked even once. I attempted to register the device the day I bought it but the site was down. When I realized it was defective I did some research and learned that to get the item replaced I needed to email Kiiroo support, explaining the issue, which I did, along with a video documenting that the item was defective. I did all this. I received a reply stating that I needed to contact the Fleshlight Team, since the item was originally ordered through them. I didn't order it through them so I have no idea what the email meant for me to do. I sent the video and my registration information to Fleshlight and got an auto response telling me how to troubleshoot the device. I emailed back several times and got a response from someone named Micah. I sent her a video of the item that showed that it wasn't working. My email included a video of the product showing that it didn't work along with my own video explanation of the issue and my registration information along with the contact information for the store I purchased the item from and details of my conversations with the manager at the store who was aware of the problem and willing to verify my purchase. I encouraged Micah to reach out to the store but Micah wasn't reading my emails apparently because she just kept saying the same thing in all her messages. She couldn't find the order in their system, using the information I provided her. I didn't order it through the company, I bought it from the local store. No matter how many times I emailed and explained that I purchased it from the store, the response was the same. Eventually the responses stopped all together. I spent almost $500 on this item, including the fleshlight that is required. I was happy to spend the money but believe it should have worked and when it didn't work it should have been replaced. $500 is a big purchase for me and it could have been replaced if a simple call was made to the store. I am disappointed at the responses I have received but I haven't given up the fight yet and its been 2 yrs. I CONSIDER THIS AN ONGOING EXPERIENCE. Live and learn I suppose.

Resposta de Kiiroo
This device was very surprising to me as I did not know what to expect. The packing was very sleek and had easy to use instructions. The device overall is larger than what I expected but was very easy to use. I liked the options to change how fast or slow it stroked. The feature of being able to change out the molds was very good. The one negative that I would have to address is the battery life. It seems like it needs to be on the charger constantly in order to always have the battery at full strength. I would definitely recommend this product!

Resposta de Kiiroo
Kiiroo is awesome. They have high quality devices that are better than other brands I have tried. I love their interactive toys. I got the Keon masturbator and it is the best toy I have ever had. The interactive features make it so much fun and it is easy to connect and use. You can use it manually with the buttons on the side that make it easy to change the speed and length of strokes, or you can connect it to videos online. It took me less than 5 minutes to download the app and connect it and it makes the toy way more fun! It is super easy to clean too. Overall a high quality and awesome device. Definitely want to check out other devices they have now too.

Resposta de Kiiroo
Very cool device. It feels amazing and it'll definitely get the job done. It's easy to use if you know how to pair Bluetooth devices.
I enjoy all of the cool options and 'interactive' mode that let's you experience the product in a more realistic way.
The battery is the only negative. It doesn't last long, and takes forever to charge.

Resposta de Kiiroo
It was a very nice addition to our collection of play products. Amazing feel, love the customization of stroke and speed. The interactivity is very good. There are two things that I don't care for, one is the fact that it is kind of loud it seems like it need some oil or internal lube, haha, and the second is the linking to other websites even the ones mentioned in the box, are a little strange to link to device. but on that note, the web experience is still cool. need to dive deeper into the digital interactivity of solo play.

Resposta de Kiiroo
This is my first experience with such a device. It arrived in non marked packaging which is nice, no one wants their neighbors seeing their power stroker sitting on their porch. I charged it up and watched some YT videos. First use was unsuccessful to climax. However it did help get the party started. It’s bulky, not too noisy and has different functions. The sleeve seemed to loose for me, not enough grip and warming it prior should have helped. I didn’t try any of the VR functions… yet.

Resposta de Kiiroo
This is quite the interesting device. It comes with a trial link for some linked content, and you can also find linked vids on places like PH.
Set up is very easy and the QR sync worked flawlessly for me.
Follow the instructions and fully charge before use. I didn’t, and it’s not a device you want to die mid-use if you understand my point lol
Pros:
- Easy to set up
- Simple manual controls
- Very fun interactive experiences
- Easy to clean
Cons:
- Weight/size (the stroked motor is quite large)
- Difficult for discreet storage due to size
- Lack of additional functions like squeezing or temp control
All in all, this is a great product and I promise it will work for what you’re buying it for ;)

Resposta de Kiiroo
Great products! Very interesting. Everything works great and they even throw in extras.

Resposta de Kiiroo
Just recieved this device earlier today and i followed set up process in manual and was able to turn it on and pair to bluetooth. but since i left it to charge a few hours ago the red light turned off. it does not charge or have any power to turn on. less than 4 hours into owning it and its broken... Thats insane. I emailed the company about what to do and am waiting on a resoonse. It doesnt make any sense. im using the charging cord it came with. Hope there is either a fix or a refund for this issue. Order Number: 47404951 ref# 170915

Resposta de Kiiroo
Decided to try the Kiiroo Pulse Solo Interactive.
It connects right away to Bluetooth, but then loses the connection after just a few seconds.
I’ve tried it a dozen times since I got it with the same results.
Is it defective? Am I doing something wrong?
Thanks
Edit: Found that if the phone is left on/open to the FeelConnect app it works, but does not work in the ‘background’ with the phone off or running other apps.

Resposta de Kiiroo
I ordered my products (Fuse and Onyx+) in November. The Onyx+ worked well but the Fuse didn't.
The issue with the Fuse appears to be a common concern. Upon receiving the device, despite following the directions, the device does not connect to FeelConnect 3.0. I spoke with customer service, sent them a video once I figured out how to convert it to a size that my email could send, and the company sent me a new device.
Unfortunately, the new device had the same issue. I began the conversation with support again and they wanted a second video highlighting the issue with both devices. By this point I stopped caring and never sent the video. I hoped it would be a functionality issue with the app or maybe my phone and a fix would eventually be identified.
On a positive note, since I wrote my first review Kiiroo contacted me and provided the option of either a refund or replacement with another device. I chose the replacement which functions perfectly. It was explained that the issue was in the Bluetooth technology in the Fuse device. I greatly appreciate that they took the time to make things right.

Resposta de Kiiroo
Re: Onyx+ I am exactly average in length and girth, so this device should have fit perfectly for me. My wife and I tried this device recently, both with the small and regular inner sleeves. There was absolutely no sensation of stroking whatsoever--at least none that I could detect. I could feel the slight vibrations of the motor, but nothing else. This felt like a large waste of money. Would not recommend.

Resposta de Kiiroo
Got my product home and noticed missing pieces. And registration code for the warranty would not work. Contacted customer service about both issues. 3 days later I get emailed .and he gave me a new code which fixed that issue but never addressed the fact it was unusable and ended the chat before I got any answers..almost 300$ and can't even use it and will be another 3-5 days before I hear back...kinda regretting it

Resposta de Kiiroo
Battery only lasts 7 min to charging do you have a sollution for this problem or is it only 30 min long

Resposta de Kiiroo
Although the toy was in the first place not working, Kiiroo sent me a new one after troubleshooting with no delay.
Thanks for your support

Resposta de Kiiroo
The first product I bought was Onyx+, unfortunately the product was faulty, but the service staff of kiiroo company contacted me as soon as possible and promised to send me a new product, and I am from Taiwan, even if needed It takes more than 15days to received it, but Mr. Drew's sincere service makes me feel that Kiiroo's service to customers is very professional and sincere. Although I have not received the reissued product, I am very happy with Mr. Drew's service. Feedback my feelings to Kiiroo in the first time, thank you very much Mr. Drew and Kiiroo.

Resposta de Kiiroo
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.