I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Amazing. Kilkenny Silver range is so pretty and beautiful. I think they recently had a branding / packaging change and the packaging is so pretty, pink and feminine and gorgeous so that’s what pro... Ver mais
Packaged beautifully. My chain came in the normal Kilkenny Silver box, wrapped in matching tissue paper, and in a Kilkenny Silver bag inside the box. This made the package much bigger than expected b... Ver mais
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Informações de contato
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Irlanda
- kilkennysilver@gmail.com
- kilkennysilver.com
4,3
Excelente
191 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I received the wrong bracelet
I received the wrong bracelet. It was for a Christmas present so I am very disappointed
15 de dezembro de 2025
Celtic Brooch
Quick and easy from ordering to delivery and it was beautifully packaged and presented and I absolutely love it !! And I will be buying the Connemara Marble one next !
22 de dezembro de 2025
The earrings are beautiful and were…
The earrings are beautiful and were great Christmas presents. Thank you for the cute bonus travel umbrella. Very unexpected nice surprise !
3 de dezembro de 2025
I haven’t received the product yet do I…
I haven’t received the product yet do I can’t review it!
23 de dezembro de 2025
Received the gift within days of order…
Received the gift within days of order which was brilliant. The quality of the bangle is fabulous
11 de dezembro de 2025
Fabulous jewellery
Ordered 3 bracelets and they arrived 3 days later and very well packaged
Great service
I will definitely purchase from this company again
20 de dezembro de 2025
I love the bracelets I purchased for my…
I love the bracelets I purchased for my daughters!
12 de dezembro de 2025
Because of its high quality and…
Because of its high quality and standard this will make a lovely gift at Christmas I was very impressed
9 de dezembro de 2025
So prompt with Delivery...
So prompt with Delivery.... And very impressed with packaging and beautiful gift bags.... My Granddaughter will be thrilled... Thank you so much..
19 de dezembro de 2025
Resposta da Kilkenny Silver
Thank you for your kind words. I hope your granddaugher loves it.
Great quality for my daughter
Great quality for my daughter! The shipping was fast and was packaged very cute upon arrival.
16 de dezembro de 2025
Resposta da Kilkenny Silver
I'm delighted you received it quickly and thank you for your positive feedback.
I ordered the Irish flag
I ordered the Irish flag, celtic bangle and was sent forever friend. This was to be a present for my daughter in Australia so was disappointed
18 de dezembro de 2025
Resposta da Kilkenny Silver
Sorry about that Christine, we had realised you were sent the wrong item and emailed you saying we sent the correct item the following day. You should receive it today I'm sure. Hope you have a lovely Christmas.
Please add gift cards
A present for someone of Irish heritage in the uk, had it sent directly to her but I asked for a gift note saying who it was from but it didn’t so she ended up messaging people to find out who sent it! That said she loved the present.
20 de dezembro de 2025
Resposta da Kilkenny Silver
Sorry about that Fiona. We didn't get any note on the order.
Beautifully packed
Fast delivery. Beautifully presented and packed. It was a gift I was buying for someone else so I was delighted.
17 de dezembro de 2025
Resposta da Kilkenny Silver
Thank you so much. We are delighted you liked it.
Received wrong item & replaced.
Received wrong item, contacted Kilkenny Silver straight away, although no reply, Kilkenny Silver quickly rectified. Thank you.
17 de dezembro de 2025
Resposta da Kilkenny Silver
Thank you for understanding and we are sorry about the inconvenience caused.
Very easy website to use
Very easy website to use. Very quick delivery and packaged lovely. Great price.
17 de dezembro de 2025
Resposta da Kilkenny Silver
Much appreciated
Never received my parcel
I have received a mail from royal email with the wrong nam, that my parcel is on the road, after reaching your support i havemt got a reply. After 2 days a new email from royal mail has been received which says that i got the parcel which is false. I have semt an email again to your support amd i havent got any response.
EDIT: I still haven't got any answer in any of my emails and I haven't received any refund.
EDIT 2: I have received today the parcel, still no response from support though. As a jewellery, the necklace i bought is pretty good and looks better in person.
16 de dezembro de 2025
Resposta da Kilkenny Silver
I am sorry you have had this experience with royal mail. We processed your order the same day it was received and sent it with the exact name and address you provided. We have contacted Royal mail also but to no avail. We then issued a refund to your account which you would have received by now.
Resposta da Kilkenny Silver
Thank you so much.
Quick delivery Celtic brooch is…
Quick delivery Celtic brooch is beautifully wrapped
15 de dezembro de 2025
Resposta da Kilkenny Silver
Thank you. I hope you enjoy wearing it.
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