I have bought from this company before and really loved their products. However, this time when I ordered the necklace did not match the picture shown on the website. I reached out to their customer... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Amazing. Kilkenny Silver range is so pretty and beautiful. I think they recently had a branding / packaging change and the packaging is so pretty, pink and feminine and gorgeous so that’s what pro... Ver mais
Packaged beautifully. My chain came in the normal Kilkenny Silver box, wrapped in matching tissue paper, and in a Kilkenny Silver bag inside the box. This made the package much bigger than expected b... Ver mais
I thought initially that the postage was a little high. But it was so worth it! The express delivery meant that I received the gift I had ordered 2 days later & unexpectedly, on a Saturday! It was als... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are a family owned jewellery company based in the south east of Ireland in Co. Kilkenny. We stock traditional Irish Celtic sterling silver jewellery and also specialise in contemporary classic sterling silver jewellery. We have sell wholesale and retail and stock outlets in every county in Ireland. Check out our website for more information.
Informações de contato
Astra Trading Jewellery Ltd, Cappagh, R95PP80, Inistioge, Irlanda
- kilkennysilver@gmail.com
- kilkennysilver.com
4,3
Excelente
191 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thank you for the beautiful packaging…
Thank you for the beautiful packaging and quick service
4 de junho de 2025
Resposta da Kilkenny Silver
You are so welcome.
Fantastic service in every way
14 de maio de 2025
Resposta da Kilkenny Silver
Comments like this mean the world to us
A lovely little keepsake gift
A lovely little keepsake gift for a young French woman who worked with us for a few months. The bracelet was dispatched and delivered very promptly and came in a lovely pouch and a nice gift bag. This was my second time to order from Kilkenny Silver and I would certainly do so again.
12 de maio de 2025
Resposta da Kilkenny Silver
Thank you Kay, I'm so happy that your friend liked her gift.
Slow shipping
They said my parcel will be here in 2-3 days, I have not yet revived my parcel and i needed it for this weekend. I ordered on Tuesday so i expect it to come yesterday. Disappointed
2 de abril de 2025
Resposta da Kilkenny Silver
Hi Paul,
Sorry that you were unhappy with your delivery time. From the tracking I can see that they tried to deliver on the Friday
cute and sweet
Everything arrived quickly and in great packaging, perfect as a gift for my bestie for her 21st. Quality is great.
26 de março de 2025
Resposta da Kilkenny Silver
Thank you so much
My order was out of stock and they…
My order was out of stock and they deliver back replacement very promptly.
The jewellery box gift and pen were a nice touch .
25 de março de 2025
Resposta da Kilkenny Silver
Thank you so much
I’m extremely happy with my recent…
I’m extremely happy with my recent purchase great quality and beautifully packaged.
The free jewellery travel case and pen were a lovely bonus.
Will definitely be shopping with Kilkenny Silver again !
4 de março de 2025
Resposta da Kilkenny Silver
Thank you so much
Resposta da Kilkenny Silver
Thank you so much
Really quick delivery and lovely…
Really quick delivery and lovely jewellery box included, lovely earrings too!!
6 de março de 2025
Resposta da Kilkenny Silver
Thank you so much
Great service
The necklace is beautiful quality and can be tied at 3 different lengths, which i'm delighted about as its for my little girl. It arrived 3days after ordering, so great delivery service. Thank you!
17 de fevereiro de 2025
Resposta da Kilkenny Silver
These comments mean so much to us. Thank you so much
Great place
Lovely earrings ordered on line to England. Delivery was fast and the earrings were package beautifully- made them really feel special. Definitely recommend.
17 de fevereiro de 2025
Resposta da Kilkenny Silver
These comments mean so much to us. Thank you so much
The chain was broken upon arrival
The chain was broken upon arrival. This is the 3rd time that I’ve sent this message
I'm now responding to a message from Kilkenny asking why I didn't contact them sooner....this is the 4the contact I've made and the first response. I've still not been offered a solution
4 de fevereiro de 2025
Resposta da Kilkenny Silver
Hi Marleen, I am so sorry to hear this. Could I please ask why you didn't contact us before this?
Excellent customer service
Received my order from kilkenny silver beautifully packaged and Received promptly.
Would highly recommend
Eve
4 de fevereiro de 2025
Resposta da Kilkenny Silver
Thanks Eve we really appreciate the positive feedback.
Absolutely beautiful and great quality 💖
4 de fevereiro de 2025
Resposta da Kilkenny Silver
Thank you so much. Your kind words mean so much.
Loved the package my jewellery came in
My Jewellery was packed in a beautiful little pink bag and the box it was in was also so beautiful. Delivered very quick.i would definitely recommend shopping at kilkenny Silver and i look forward to doing so sometime soon again
5 de fevereiro de 2025
Resposta da Kilkenny Silver
Thank you so much! We’re delighted you love our jewellery. Your support means the world to us! ✨💖
Resposta da Kilkenny Silver
We really appreciate your kind words! It’s wonderful to hear you’re happy with your Kilkenny Silver piece. 💎😊
Order review
I ordered an Irish bangle for my sister who is away in new zealand on placement and it is beautiful, the message that came on the tag as well as the bracelet itself, everything was so well put together and meaningful. Overall delighted and i know she’ll love it!
27 de janeiro de 2025
Resposta da Kilkenny Silver
Thank you for your kind words! We love making jewellery that brings joy, and we’re so happy you love yours! ✨💖
Ordered earrings as a Christmas…
Ordered earrings as a Christmas present. They arrive on time in a lovely presentation box. Earrings were perfect. My niece loved them.
16 de dezembro de 2024
Resposta da Kilkenny Silver
So glad your niece loved it! We take great pride in our designs, and it’s amazing to hear your feedback. 💎😊
I ordered two necklaces for Christmas…
I ordered two necklaces for Christmas gifts but the package only came with one gift bag. I emailed them to ask them to send another gift bag but they didn’t respond which was disappointing.
10 de dezembro de 2024
Resposta da Kilkenny Silver
Your feedback means the world to us! Sorry we missed your message about the extra bag. We are constantly trying to better our customer service. Thanks for your support, and we hope you continue to love our designs. 💖
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