kinex Avaliações 

Been with Kinnex since 2016, can,t fault anything relative to service provided since then, now taken over another water matter and again , great service

Absolutely awful company!
Badly trained staff! Held on answer phone for hours just waiting to talk to someone! Poor communication and poorly trained staff.
I initially took out what I thought was a 2 year broadband contract with this company for my home and cafe thinking it would cheaper to combine both only to find they extended the contract to 3 years without my permission. I was initially charged around £50pm for both. They then without my permission and for no valid reason increased this to over £100pm taking payments via direct debit. They told me the government was forcing everyone to have 5g and that all lines will be 5g. I disputed this. One of the many lies and deception techniques they use to ensnare customers. Avoid this company! They are terrible! The service is totally unacceptable.
I sold my cafe and ceased trading and requested they disconnect the broadband. They ask me to fill in their online form which I did giving them proof of ceased trading. I was charged over £1,000 early termination fees via direct debit which I now expect to be returned to me in full. My solicitor has written to them. I am still waiting for the refund. This company needs to be reported to the Ombudsman. I have done this and will expect full compensation from them in the future for my time wasted and constant connection problems!

Helping a friend to join broadband a nice friendly and helpful agent. Thanks

Alfie was friendly & professional, wanted to save us as much money as possible. Will definitely consider using Kinex going forward for other products.

Shawn was very helpful and informative, great at explaining how things work. Can’t wait to get card machine up and running.

Brilliant Service thankyou Chloe

10 Stars

We were left with no internet for over 7 weeks, no communication and the company just fobbed us off everytime we spoke to them. We have now moved to a new provider & they have the audacity to charge us a termination fee... termination of what exactly?????
AVOID, There are far better providers out there.

I joined Kinex in 2019 my original company for phone and internet supplier became very flippant with lack of speeds and phone line fails, i changed to Kinex great for the first year and went downhill from there on, i complained about my router many times i complained about the lack of wifi. Kinex adjusted this adjusted that still bad reception. they offered me a new Router ( if i paid for it) No its there problem i muddled through with complaint after complaint even a threat with the ombudsman which Kinex acted on with kindness still didn't get the fault with the router sorted. Kinex organised for an engineer to attend by email 15/12/2021 2 years after the original complaint the Engineer promptly removed all 3 landlines and Answer phone rewired the white box supplied a new Router and connected it all up, when questioned about my landline he said i need a phone W73P Dect and base station i was left with No landline for over 6 days and No answerphones i had to use a online app that crashed soon after installation, I found out that it was a different company for the internet and line a new contract had been renewed till 2024 (Automatically) with all the threats of court action from the person i was talking too. my speeds have now dropped from what they promised the router still plays up and the phone they supplied is thrown in a box. i've now retired still paying for something im not getting if i could go back to my old provider i would, I think Kinex are a bad company to use

Joe Gwilliam was excellent very helpful give his time to listen.
Dealing with Joe has been a pleasure

If I could give no stars I would. Left end of June when my business closed and sold property. Had gas, electric and broadband, gave all documents to close account. They closed electric and broadband and 2 months later are still trying to charge gas even though property has been sold to someone else. They ignore emails and continue to harass me. I am an 81 year old woman and this situation is really affecting my mental health.

Rudi was very friendly easy to get on with and was able to update on what was happening.

Chloe was extremely helpful. attentive and sexy

I spoke with Jess to arrange my new card machines for my business. She was incredibly helpful and made the whole process simple and straightforward

Spoke to Chloe,

Shaun Holden helped me save money

He made it clear the charges and helped me bring the price of my charges down

Easy to change and good prices.
However, note this was my second attempt after a failed changeover in July (2 month wait)
Thanks to Louis Douglas & Lesley Foy for correcting any errors and making the change happen.

Fantastic Service.
By James Clarke

Change of tenancy with Chloe was super easy. A lovely, bubbly person who was very clear about the process & professional throughout.

Very happy and it was an easy and pleasant experience

As an old customer, I can honestly say my Kinnex experience was horrendous. It really is at the point of sale/contract that you need to be careful. Funny how almost every recent positive review mentions the Kinnex individual customers dealt with. Once you're in, you're in!