The company secretarial team were very helpful and efficient in completing my CRO Annual Return. Even though I left it to the last minute, Amy and Rachel were on-hand by email and phone to get everyth... Ver mais
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Veja o que dizem as avaliações
The team at Kinore are have been great – genuinely lovely to deal with, consistently responsive, and clearly very knowledgeable. From the outset they took the time to explain things in a clear, prac... Ver mais
A empresa respondeu
Kinore team had helped our company in many departments. It's always great to deal with them, from secretaries to sales and accountants. They are all so very helpful with all queries. They always... Ver mais
A empresa respondeu
We are very satisfied with the support provided by our accounting firm. Since the creation of our subsidiary, they have been there at every key stage: setting up the structure, handling our acco... Ver mais
A empresa respondeu
Detalhes da empresa
- Contador
- Escritório de Contabilidade
- Serviço de Contabilidade
- Contador Autônomo
- Serviço de folhas de pagamento
- Serviço de declaração de impostos
Escrito pela empresa
Kinore, previously known as Accountant Online, is an award-winning online chartered accountancy and company secretarial firm, providing accounting, bookkeeping, payroll, company secretarial, and tax preparation services to startups and SMEs in Ireland and the UK. With a team based in Donegal, Dublin, Northern Ireland, and remote locations across Ireland and overseas, they offer professional services using cloud technology, making it easy and secure for clients to access their expertise. They are proud to have won numerous awards, including Best Overall Accountancy "Practice of the Year" in 2020, "Online Practice of the Year" 2022 and 2024, and recipient of the "Client Service Award" 2024 at the Irish Accountancy Awards. Kinore is also named Xero's "Partner of the Year" in 2021, 2022, 2023, 2024. Kinore's success is a testament to their commitment to delivering high-quality services that meet the needs of their clients, no matter where they are located. Whether you are starting a new business or looking to streamline your existing operations, Kinore is here to help. Visit their website to find out if they are a fit for your business.
Informações de contato
Irlanda
- kinore.com
4,6
Excelente
88 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good service but delayed response times quite often
Good service in some ways, quite delayed response times which has proven to be an issue for us as a client
8 de maio de 2023
Resposta da Kinore
Hi SK,
My name is Eimear and I work on the Client Experience team here in Accountant Online. Thank you for taking the time to share your feedback with me.
I am sorry to hear that you are unhappy with the response times which you have received from us. We aim to reply to all client emails within a 24-hour period so it is disappointing to read that you feel like our response times are sometimes delayed.
As a company, we take great pride in providing excellent customer service, and we understand the importance of timely responses to our clients. I can assure you that response times are a key priority for all of our teams, and we will do everything in our power to ensure that you receive the assistance you need as quickly as possible.
I will reach out to you separately via email to discuss your concerns in more detail.
I look forward to speaking with you then.
Best regards,
Eimear
Accountant Online is your best partner
Accountant Online is not only the best accounting company but the best partner for your company from the first day. I wondered if I could set up and grow my company in Ireland without Accounting Online when I decided to relocate from Greece five years ago.
5 de maio de 2023
Resposta da Kinore
Thank you for the 5-star review! We truly appreciate your kind words and support. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy to have you as a satisfied customer!
Resposta da Kinore
Thank you for the glowing 5-star review! We truly appreciate your kind words and are delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon. Have a wonderful day!
Resposta da Kinore
Thank you for the 5-star review! Your positive feedback is greatly appreciated!
My favorite payroll company to work…
My favorite payroll company to work with, out of 5-6 our company currently uses
4 de maio de 2023
Resposta da Kinore
Thank you so much for the 5-star review! We truly appreciate your support and are thrilled to know you had a great experience. If you have any questions or need assistance in the future, feel free to reach out. Thanks again!
Hi be available to help when called.
Hi , basically mistakes on the accounts, mistakes on documents sent to us, which we have to correct. Warnings on emails to complete a task within 7 days or you will be fines etc.
then when I call to speak to someone to sort out mistakes I cannot get through even when deadlines are looming.
I never seem to have a correspondence or email from you that does not cause stress???
2 de maio de 2023
Henry has been immense
Henry has been immense, professional, timely and a patient ‘partner’.
3 de maio de 2023
Resposta da Kinore
Thank you for the 5-star review! We truly appreciate your support and are thrilled that you had a positive experience. If you have any further feedback or questions, don't hesitate to reach out. Looking forward to serving you again soon!
Efficency and prompt.
Always came back straight away with any issue I enquired about.
Always answered my phone calls or got the person I needed to call me back and they did.
3 de maio de 2023
Resposta da Kinore
Thank you for the glowing 5-star review! We truly appreciate your kind words and are delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon. Have a wonderful day!
Excellent professionals
Excellent professionals always looking out for me. Filing everything on due time.
3 de maio de 2023
Resposta da Kinore
Thank you for the 5-star review! We truly appreciate your kind words and support
Resposta da Kinore
Thank you for the 5-star review! We truly appreciate your support and are thrilled that you had a positive experience. If you have any further feedback or questions, don't hesitate to reach out. Looking forward to serving you again soon!
Accountants Online has helped me in…
Accountants Online has helped me in many ways to start and run an Irish-based business effectively. They offer a professional service for a reasonable price. They take care that all the paperwork is filled correctly and filed on time. What I like the most is the customer service side of their business. If I were to start a company again, I would hire them without a second thought. Thanks for your professional service.
3 de maio de 2023
Resposta da Kinore
Thank you for the 5-star review! We truly appreciate your kind words and support. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy to have you as a satisfied customer!
No longer value for money.
1 de janeiro de 2023
Professional & Friendly Staff!
Very helpful, straightforward & professional company.
Friendly staff.
3 de maio de 2023
Resposta da Kinore
Thank you so much for taking the time to leave us a fantastic five-star review! We are absolutely thrilled to hear about your positive experience.
Your kind words truly made our day and served as a wonderful motivation for our entire team. We genuinely appreciate your support and trust in our brand
Been a customer for 2-3 years and they…
Been a customer for 2-3 years and they have never let me down. A very friendly team and they provide helpful workshops for lots of different topics that are relevant to small/medium businesses
3 de maio de 2023
Resposta da Kinore
Thank you so much for taking the time to leave us a glowing five-star review! We are thrilled to hear that you had such a positive experience with us.
Your kind words and feedback mean the world to us. We work hard to ensure that every customer has a wonderful experience, and it's incredibly rewarding to know that we succeeded in providing you with excellent service.
If there's anything else we can do to enhance your experience or if you have any questions in the future, please don't hesitate to reach out. We're here to help!
Great experience
Always helpful with can-do approach. Really can recommend!
1 de março de 2023
Avaliação não solicitada
Resposta da Kinore
Thank you so much for your fantastic five-star review! We truly appreciate the time you took to share your experience with us.
We are delighted to know that you had a wonderful experience with our services.
If there's anything else we can do to make your experience even better, please don't hesitate to let us know.
Very strong partner
It's been amazing working with Accountant Online for the past 7 years. They have the knowledge, skills and are dedicated to providing a great customer experience on top of sharing advice on a regular basis. I would definitely recommend them to anyone looking for a strong accountant partner.
1 de março de 2023
Avaliação não solicitada
Resposta da Kinore
Thank you for the 5-star review! We truly appreciate your kind words and support. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy to have you as a satisfied customer!
Easy to deal with and very helpful.
I've been dealing with accountant online for nearly 2 years now. Having started my buisness knowing what I wanted to achieve but not necessarily how to get there, they have been extremely helpful in ensuring the books are up to date and making everything easy to access and use. I would highly recommend them to anyone thinking of starting up a buisness as their company formation team are also very good.
11 de julho de 2022
Avaliação não solicitada
Do not do business with this company
Do not do business with this company! They oversell and underdeliver. Their practices (cooling off period and (non) refund policy) are in breach of several laws, yet they don't care.
When I signed up with them to service two limited companies, I have clearly described requirements of both in a phone call, yet the company refuses to forward our post (by email) without additional payment. They will not issue a refund for unused portion of the pre-paid and inadequate service but don't mind us leaving one bit while keeping our money. @accountantonline.ie Please do not respond to this review with BS as in previous negative reviews, I've got all your emails in which you almost politely told me either pay extra of F off.
1 de maio de 2022
Avaliação não solicitada
Resposta da Kinore
Dear Daniela, thank you for taking the time to provide us with this feedback. I am very sorry to hear that you are unhappy with our services and that they have not met your requirements and expectations. Accountant Online continuously strives to ensure we are communicating clearly and providing professional services that meet our client’s needs. We aim to be as transparent as possible in terms of the services we provide. We appreciate all feedback both positive and negative so we can implement changes to our current services and create new services so thank you for taking the time to write this review. If you have any additional feedback please don’t hesitate to contact me on eimear@accountantonline.ie
Horrible experience
Horrible experience. They failed to provide any services as part of my contract, lied, claimed they spent 295 mins on me when they haven't spent an hour doing anything, failed to answer any questions, always tried and upsell their services, took two weeks to reply to a simple email, and finally refused to refund the money paid despite they did nothing. Avoid this company at any cost if you're a sole trader. They have no shame billing you and doing nothing. Hire a real accountant instead and save yourself from the headache, stress and hundreds of hours of effort trying to get them do the job.
20 de março de 2022
Avaliação não solicitada
Please be aware of Accountant Online!
Please be aware of Accountant Online!
I should have been aware that our contact persons were changing such frequently, so would like to raise your attention to that. Delayed reports, always promising something but hard to keep up with it. I am lucky in a way that they shared now the information (after I asked) that their team do not have the capacity to deliver service (annual report- which is doesn't seem to be something extra). Expensive service doesn't mean excellent service! Please avoid this pit, and search for another accountant!
//I've never ever shared publicly my opinion that was less than 5stars rated//
18 de fevereiro de 2021
Avaliação não solicitada
Resposta da Kinore
Dear Katalin, I’m very sorry to hear that you have had this experience. Hearing that our services have not met your expectations is very serious to us. Accountant Online’s team is growing and evolving to ensure we can continue to provide proactive service to our clients, and we are constantly working to improve our communication process. We appreciate all feedback (both positive and negative) so thank you for taking the time to write this review. If you have any additional feedback, please don’t hesitate to email me on kelly@accountantonline.ie. Regards, Kelly.
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