KIZIK Avaliações 182

Horrible customer service. They sent the wrong shoe (style, size, gender). The online system wouldn't process my return and it was nearly impossible to get a customer service agent (no return on my voice mail & waited on hold for 20 minutes to speak to someone). They required that I return their shoe to USPS - it's the holidays and the lines are super long. Bad experience all round. Great shoe but not worth the effort to actually get the correct shoe from them. Worse - try to get your money back when THEY make the mistake...a huge challenge.

I bought two pairs of Kizik shoes, and both had the exact same material failure. The collar lining ripped after 10-15 light wears, which is absolutely not normal wear and tear.
Kizik refused replacement due to "policy limits," even though this is a clear manufacturing or material defect. Dozens of other customers have reported similar issues.
Posting photos so others can make an informed decision.

I LOVED the first pair of KIZIK shoes I purchased in 2021. I wore them daily until I purchased two new pairs in February 2025. Sadly the soles of the new shoes are separating, and these are not my daily wear shoes. I can no longer recommend this company.

I have ordered probably 6 pairs of Kiziks so far. One pair works best for my feet so I ordered two pairs of those. Some of the other styles I found uncomfortable (the rigid heel seemed to rub against my heel bone) but thankfully returns were pretty easy. I will buy more! My teenage son tries to steal them so he may end up with a pair or two of his own at some point. ;)

קניתי נעל גברים מדגם מונקו
לפני כחודש.
החומרים נראים מצויינים
הדגם נראה מעט מיושן
הנעילה קלה ונוחה.
יש לי קושי בלהתכופף והנעל עונה על הציפיות
הנעל צרה ולוחצת אחרי הליכה קצרה כאשר הרגל
מתחממת
הסוליה קשה ולא גמישה
דקה מדי לטעמי

My Kizik's got wet in the rain. After letting them dry in my garage, they shrank. Kizik customer support basically said too bad.

I really love the shoes; I have purchased 4 pairs now. The biggest issue is that they wear out quickly. For the price, I think I'll switch to something else once these wear out.

I have over 20 pairs of Kizik shoes. Yep, you read that right! And they are AMAZING! I could never go back to ordinary shoes again. Hands-free is the BEST! Not sure why there are so many negative reviews but then again people probably only care to seek out and leave a review if they had a bad experience. I promise you it is not a scam. They also sell them in a lot of stores now so if you’d prefer, try them on for yourself before buying! Also to add all 3 of my sons have kiziks and the shoes hold up well for them too at their crazy running around age.

i bought one pair of madrid in gray and love them. so i bought another pair in black and they are not good, i slide around or something, they feel like you are going to fall or stumble. not sure what causes that. i looked to see if there was a warranty and there is but only for shoes you have never worn so how does that help?

I bought the graphite Lima shoes from Kizik. I am a first time customer of this company. The shoes looked decent. However, when I wore them to work, I had excruciating feet pain by the end of the day. I have no health issues and have never had any kind of foot pain before with any shoes. I would never buy anything from this store again and would not recommend this particular item for everyone. It may have worked for some people based on positive reviews but did not work for me.

I initiated a return the same day i got the shoes because they were not comfortable. They advertise free returns but charge a $5 handling fee. This is very misleading and dishonest. I will not do business with them again.

WARNING: DO NOT BUY KIZIK SHOES!!! After a couple months, they will fall apart. I seldom wore these recently purchased Alpine UT shoes and they are crumbling to pieces! The foam inside the heel is split and shredding covering both sides and the heel. The fabric on the top rear of the shoe has holes in it. When kindly requesting to return DEFECTIVE KIZIK SHOES, the warranty department stated: "the issue falls outside the scope of our warranty policy. This may be due to general wear and tear or because the item does not show any manufacturing defects that would qualify for a replacement." - Kizik refuses to acknowledge defective materials of construction, though 1 star ratings are at 60%!
These shoddy shoes cost around $130.00 and don't hold up to gentle use by a 74 year old.

I bought the London for my husband. He found them comfortable, but after only 8 months one shoe’s sole started separating from the shoe. For $165, I would expect a shoe to last longer than 8 months. I contacted Kizik and they refused to work with me as the warranty is only 90 days. I told them we will not be buying any more shoes from them.

Had a pair of there hi top hiking shoes made it for 8-9 months. They had rips in between where the rubber meets the material. Funny thing is they wore out in the exact same spot on both the left and right shoe. This is an obvious design flaw. Also, never hiked in them just wore as regular shoes. They try to say it’s the wear pattern and my behavior. I thought this company was like a bontique shoe company where they actually cared about the customer. They are really popular in the special needs community and have a nice niche in that market. That will quickly erode as word gets out about how there shoes won’t even last 8-9 months. It’s a shame this is how they treated me. We have 3 pairs of there shoes and I felt like I was a good ambassador for them by recommending this brand to others. They acted like they were sorry and offered a 10% discount. I told them I could sign up for there emails and get 10%. What a joke. On another note when they first rejected my claim they had wrong information about my return and got it confused with my son’s purchase of his low top hiking version of these shoes. They are in the business of rejecting claims. I would love to know the amount of warranties they actually approve versus what they turn down and deny. I recommend staying away from this brand as you can see by the 148 other reviews about the same complaints I have. The fact they even offered a token 10% discount on top of that is a slap in the face. They could have given me a 50% discount and they would have still made money and have a much happier customer. The entire thing stinks. They certainly are not like Costco or Chick-fil-A where they bend over backwards for there customers. We are just another number to them and that’s the truth I am sorry to say.

Recently purchased shoes online that was tracked as delivered but I never received. Kizik is partnering with a company called Flexport for shipping and GoJitsu to complete the final mile delivery. Clearly not reliable shipping providers (and I never heard of these two shippers) as I never received my delivery. I am a frequent online shopper of Kizik but I will need to seriously reconsider whether I will order from them again as a result of them partnering with these sub-par delivery providers. I don’t trust that my Kizik orders with be successfully delivered with Flexport/GoJitsu.

Kizik shoes not worth the cost

Not even 6 months my kizik sneakers are ready for the trash bin!!! They were washed only 3 times in gentle and cold water and it is torn-they advertise it to be ez machine washable. I use these for walking 2-3 times a week - I had back surgery so I liked the slip on concept but not if they can’t last a year!! At over a hundred dollars, I expect it to last at least a year! ChatGPT brought me here because it pointed out I’m not alone with this complaint!

My first and now last pair of Kizik shoes lasted 30 days of use. Wearing to the office and back. Before they ripped at the seams. Kizik has refused to send a replacement. Truly awful. I recommend not purchasing any Kizik shoes.

Comfortable but poor quality. Their 90 day warranty is as weak as their customer service. I had my first and last pair make it 6 months as a casual walking shoe before developing holes in their cheap material. Their customer service was useless so I bought hokas and they’ve lasted over two years.

I am extremely disappointed with the quality of Kizik shoes and their customer service. I purchased a pair of shoes just over a year ago for over $100, wearing them only 2-3 times a week, and they are already falling apart with holes in the foam and tearing fabric. When I contacted Kizik, they informed me that their warranty only covers manufacturing defects for 90 days, which is completely unreasonable for the price point and expected durability of footwear. Their refusal to offer a replacement or discount for shoes that failed so quickly due to what appears to be poor quality, not wear and tear, is unacceptable. I will be taking my business elsewhere and advising others to do the same.