Klarity Cancer Screening Avaliações 

369
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I would not work with this company again. They give false accusations yet they don't have the necessary training to prevent their paranoia. Avoid at all cost! UPDATE: I love how this company attem... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Booked 2 lat flows at short notice (arrived in less than 2 days) to take abroad and use for the return home requirement. App used was fine, only stress was slow internet speed which meant we had to tr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really good experience with standard antigen tests with video call needed for family of 4 to travel to USA. Charlotte explained everything step by step and made us feel at ease throughout the whole pr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wir hatten eine Kreuzfahrt mit Start von Singapur aus gebucht und benötigten für uns 10 Personen einen kurzfristigen Coronatest. Mit dem 10er Lizenzpaket hatten wir eine kostengünstige Lösung gefunde... Ver mais

Detalhes da empresa

  1. Consultor de Saúde

Escrito pela empresa

Klarity provides cancer screening programmes.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

369 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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3,6

Todas as avaliações

(369)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

SCAM

That's the answer about your response, we all had an appointment but if the app is not working, the phone number is not working, and you sell the certificate you have it in one hour then 3 hours later I don't know how many emails I sent, BECAUSE THE PHONE NUMBER DOESN'T WORK. it's a shame klarity the way it works and definitely a SCAM

10 de setembro de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Bianca,

We apologise that you did not have a good experience with our service.

According to our system, you ordered a Standard test, which requires an appointment to be booked via the app. However, an appointment booking was not visible, so the certificate had to be created manually. Unfortunately, this took more time than the normal process.

Sorry for the inconvenience.

Kind regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from Anna at customer…

Excellent service from Anna at customer services. When I entered details on my self test report, for some reason the DOB reverted to a default of 1960 but a quick email to customer services resolved this and my details are correct. I was really expecting a drama over it but communication was quick and stress free.

9 de setembro de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Derek,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 1 de um total de 5 estrelas

Incredibly poor app performance.

Incredibly poor app performance.. Created a user name and login password.. No drop down for any antigen test.. No support after 8pm.. And flight is 1930pm so useless for 24hr test window.. Use someone else.. Waste of 16.95 sterling... Now have no option for saving my negative test results and creating a clear to travel certificate at all....

21 de agosto de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Steven,

Thank you for taking the time to leave a review of your experience.

We are sorry that you experienced technical problems.
Our customer service is available from 08:00am-08:00pm and had responded to your email in less than 10 minutes.
Unfortunately, it was not obvious to us that the problem persisted after that.

Please contact us at hello@getklarity.shop to discuss this further if you wish.

Kind regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Quick and easy. Easy steps to follow to take the test and then a timer to allow for development of the test. Easy to then take & submit a picture. All explained step-by-step. Certificate was available very quickly. Thank you, would use this service again. Highly recommended.

5 de agosto de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Stacey,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 1 de um total de 5 estrelas

Scam! Beware!

Klarity scammed me! My doctor cancelled my appointment 45 minutes before it was supposed to start when I took off work to be able to schedule that time. Messenger them 4-5 times asking for a refund with no response. There is no support phone number and they’ll take your money and give you no service.

5 de agosto de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Ben,

Sorry for your negative experience.
But this seems to be a different company.
We just sell Antigen and PCR tests.

We ask that you kindly remove your post.

Thank you in advance.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Very quick and easy to test for covid…

Very quick and easy to test for covid fit to fly, results within the hour.

Fabulous service

5 de agosto de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Sharon,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 2 de um total de 5 estrelas

Currently sat waiting for our sons…

Currently sat waiting for our sons result so we can leave for the airport. It has been 2 hours and no way of contacting them as the number on the website doesn’t work.

2 de agosto de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Tori,

Thank you for your feedback.

We are sorry if you did not receive your certificate in time.
During our service hours of 08:00am-08:00pm, certificates should actually always be issued within 60 minutes.

You are welcome to email our customer service team (hello@getklarity.shop) with your order number to discuss your case individually.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Easy to follow instructions

Easy to follow instructions, quick turnaround and overall great service

1 de agosto de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Sian,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Speedy, kind, 5* service!

I've rarely experienced such efficient, intuitive, friendly customer service. So impressed! After realising there was an error on my fit-to-fly certificate, I immediately thought the worst an assumed that I would have issues getting this remedied in time to travel later that day.

I sent an email to customer service asking for assistance, but was ready to have to jump through lots of hoops and do lots of explaining (grovelling?!) for help. An hour later, I received an updated certificate straight to my inbox and to the Klarity app, with a friendly email. Ritz - you have saved my sanity and my family holiday. Thank you!

19 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Ashley,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

This test exceeded expectations

This test exceeded expectations in the speed with which the initial kit was delivered after ordering (with about 12 hours), the simplicity and clarity of the instructions and the speed of delivery of the certificate after the test was completed.

It was also possible to transfer unused test kits to family members for them to obtain their own certificate.

15 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Anthony,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

No need to be stressed with testing for a holiday.

I ordered this test after I had miscalculated the 72 hour one and it came to early so I ordered the 24 hour test. I had to order it in my name as my daughter was 14 and it said, to place an order you had to be over 18. I then deleted the app my accident and I also panicked about putting the test in my daughters name and not mine. I didn't need to worry as I emailed the company and they emailed me straight back explaining everything! So very helpful and very quick as I was a little concerned with the whole process. Fantastic company and definitely recommend it.

15 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Marissa,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Delivery on time and so easy to use

10 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear customer,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use, on time delivery!

7 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Ellie,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

So easy and does exactly what it’s…

So easy and does exactly what it’s supposed to

1 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Leora,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 1 de um total de 5 estrelas

Ordered a lat flow test for fit to fly…

Ordered a lat flow test for fit to fly certificate on Monday using next day delivery it’s now Thursday I fly on Sunday 6am I have no clue where my test is, cannot get through to anyone on the telephone says it has not been possible to connect my call.

Used because of TUI recommendation now I have no clue how to get a refund customer service is horrendous waste of time money and a lot of stress

1 de julho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Dear Amber,

Thank you for taking the time to leave a review of your experience.

Apologies that DPD did not deliver your test kits on time.
The relevant department has refunded your order including the express fee.

Kind regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Superb service

Superb service, kit delivered early on day after ordering with clear instructions even a short video on their app. Test sent off and fit to fly certificate back inside an hour . I would definitely recommend Klarity

23 de junho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello David,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 1 de um total de 5 estrelas

Poor

Poor! The telephone number on the website consistently says ‘I’m sorry we’re unable to connect your call’ and it’s therefore impossible to speak to a person.
After I purchased the antigen tests the government website was updated to say that the country we are travelling to no longer requires covid tests. However I’ve not had an answer to my email and without a valid telephone number it’s been impossible to get a response about whether these can be returned for a refund. £50 out of pocket. What a scam! Shame on your TUI for recommending a company with no telephone line!

15 de junho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Kirsty,

We have received your request and will be forwarded it to our relevant team.

Due to the short-term change in regulations in the USA, there is an increased volume of refund requests, so we ask for a little patience in processing.

Thank you for your understanding.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Prompt easy to use service

Prompt easy to use service, couldn't fault them

11 de junho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Timothy,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

Video meeting with Martin Smith

Completed a video meeting with Martin Smith and he was absolutely brilliant, straight forward, very informative and made me feel at ease. Offered to help with any other requirements, would highly recommend.

10 de junho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Jake,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

Avaliado com 5 de um total de 5 estrelas

A TRUSTING WAY TO TEST FOR COVID BEFORE TRAVELLING ABROAD

Surprisingly it was simple after you had done the first one and it was very effective and efficient way of testing for COVID
One aspect I found daunting was selecting my date of birth as I had to scroll the years backword to 1947 I thought there should have been an easier way, but managed to get there in the end

9 de junho de 2022
Avaliação não solicitada
logotipo da Klarity Cancer Screening

Resposta da Klarity Cancer Screening

Hello Arwel,

Thank you for taking the time to leave us a review. We really appreciate it and thank you for your feedback.

Kind Regards,
The Klarity Team

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