KlipShop UK Avaliações 138

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered hairclips around May 12. No updates at all until enquiry sent to find out delivery status on May 25. No responses from Klip UK until 03 June. Incredible customer service support. Unf... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered two products online and paid however confirmation email showed only one product. Rang company and they immediately helped by finding the order swiftly, confirming I had paid the correct amou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outsi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service provided throughout the order to the delivery, also discount at the checkout with a very good price to start with made the whole transaction one to remember. Thank you.

Detalhes da empresa

  1. Loja de Cosméticos
  2. Fornecedor de Cosméticos e Perfumes

Escrito pela empresa

Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

138 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Excellent!

First time have ordered from here and very impressed.
Prices are lower than elsewhere.
Delivery is very quick.
Updates by email are great.
Overall very happy, will recommend and definitely use again.

9 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So glad I found KlipShop!

I am able to buy my favourite hair product I cannot buy anywhere else in the UK. The price is attractive and there are also regular promotions and reward points with every purchase.

27 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I got my order earlier then I expected

I got my order earlier then I expected. I have small issues with delivery. I would advice to the company to don't forget to give a courier Eir code for customers from Ireland.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da KlipShop UK

Resposta da KlipShop UK

Hello,
Thank you for taking the time to share your feedback, and we’re glad to hear your order arrived earlier than expected. We can confirm that all customer-provided address details, including the postcode, are passed on to the courier exactly as submitted at checkout. Without the postcode, we are unable to create a shipping label.
Thank you again for your feedback and shopping with us.

Avaliado com 5 de um total de 5 estrelas

Klipshop always delivers

Klipshop always delivers. Delivers on product, service and communication. Prices are excellent and the price for delivery is well worth it. I bought on this occasion Matrix high amplify hairspray. The best hairspray on the market. Light but controls hair when you need it. It is the best.

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unregistered Company in UK breaching the import and…

I am the official Selvert Thermal distributor for the United Kingdom, so I have a professional responsibility to ensure that UK customers receive authentic products, correct information and proper support.

I recently reviewed this seller because several UK practitioners contacted me with concerns after purchasing from them. To understand the situation better, I placed an order myself. The experience raised multiple red flags.

The company has no visible UK presence, no working customer service line and no registered UK business details that I could verify. The parcel I received also included import paperwork that was not consistent with what authorised distributors normally issue. Delivery took several days longer than expected, and I received no clear communication or support throughout the process.

As a distributor working directly with the brand, I know how important product authenticity, traceability and correct documentation are for practitioner and client safety. The inconsistencies I experienced were concerning enough that I felt UK customers should be aware before making a purchase.

I have attached photos of what I received so others can make an informed judgement based on real evidence rather than assumptions.

This review reflects my direct experience and my professional duty to protect both the brand and UK practitioners and customers around UK

3 de dezembro de 2025
Avaliação não solicitada
logotipo da KlipShop UK

Resposta da KlipShop UK

Thank you for sharing your feedback. We would like to address your statements to ensure accuracy for anyone reading your review.

1. Regarding your claim that “several UK practitioners contacted you”
Since adding this brand to our shop only two weeks ago, your order is the only purchase made from the UK. No other customers or practitioners have bought these products from us, and no concerns have been reported. Your statement does not reflect our actual order history.
2. About the “lack of UK presence” and “no working customer service line”
We are a Lithuania-based, fully registered company. All business details, registration information, and contact channels, including our UK freephone number, are clearly listed on our website. You did not attempt to contact us before posting this review. In fact, we reached out to you proactively, and you spoke with our director directly through our official phone line yesterday - 2025-12-03.
3. Product authenticity and sourcing.
All products we sell come from an authorised official distributor in Lithuania. These are the same supplier contacts you yourself sent to us. You informed us that you intend to file a complaint because, as the UK distributor, you believe only you are allowed to sell these products in the UK. While we respect brand agreements, this does not make products sourced from an official authorised European supplier inauthentic or unsafe.
4. Delivery time and documentation. Your order was shipped from our Lithuania warehouse. The import paperwork included in your parcel is the standard documentation for EU–UK shipments and meets all required procedures.

We take transparency and authenticity very seriously, and we welcome any customer to contact us directly with questions. Our goal is always to provide accurate information and a positive purchasing experience.

Thank you.

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