Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... Ver mais
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Veja o que dizem as avaliações
Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... Ver mais
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From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... Ver mais
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The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... Ver mais
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Detalhes da empresa
Sobre Kloud9
Escrito pela empresa
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sInformações de contato
Unit 844, WA3 7QZ, Warrington, Reino Unido
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
4,7
Excelente
245 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Who have a issue
When created a ticket, they will response asap and call back for solving issue.
7 de agosto de 2024
Resposta da Kloud9
Thank you so much for your 5-star review! We're delighted you had a positive experience with our support team.
Resposta da Kloud9
Thanks for taking the time to leave a review, Hayley; we really appreciate your feedback!
Easy to follow instructions and very…
Easy to follow instructions and very quick to get connected.
30 de julho de 2024
Resposta da Kloud9
Thanks for your feedback Andrew, we really appreciate it and are glad you found the connection process to be smooth sailing!
I can’t fault the installation from…
I can’t fault the installation from Kloud 9, Fin and Billy(?) were so friendly and approachable and let us know exactly what was going on and when. Our speeds have improved considerably since the install too. I have dropped a star because I found the sales approach incredibly strong, to the point of too much. We had multiple house calls, phone calls, leaflets through the letter box, even after we initially declined the service, and it did get pretty frustrating and felt quite forceful. I also found that the duct box covering our data duct had been unscrewed and a feed line had been put down almost in anticipation of the install happening even though we hadn’t agreed to the install yet. Thankfully, we did end up going for it and the install was really pleasant, but I do think the sales approach needs to be reviewed/the teams shouldn’t be touching peoples houses before anything has been agreed.
25 de julho de 2024
Resposta da Kloud9
Thank you for taking the time to leave a review. We're delighted you were pleased with the installation and that your internet speeds have improved significantly.
We appreciate your insights and will review our procedures moving forward.
Your help was very much appreciated
Your help was very much appreciated. I have the Wi-Fi access now.
1 de agosto de 2024
Resposta da Kloud9
Thanks so much for taking the time to share your experience with us.
Resposta da Kloud9
Thanks, Jonny; we really appreciate you taking the time to leave a review! It's great to know you experienced great service and our team helped you.
Very helpful
Even though the installation didn’t go as quickly as they planned they resolved all issues and was very professional, very helpful on the phone as well. Would recommend
18 de julho de 2024
Resposta da Kloud9
Thank you so much for your kind words! We appreciate your patience during the installation process and are pleased our team resolved the issues professionally. It’s great to know you found our phone support helpful as well. Your recommendation means a lot to us!
Resposta da Kloud9
Thank you so much for your five star review, we really appreciate it!
Thank you Klound9 give a quite response…
Thank you Klound9 give a quite response to help me to solve the problem. Mr Ewan is a very efficient staff, he gave me a very good service and follow up. Thank you for all he has done for me.
17 de julho de 2024
Avaliação não solicitada
Resposta da Kloud9
Thank you for your kind words! We're pleased to hear that you received excellent service and support. Our team takes great pride in ensuring our customers have a positive experience. If you need further assistance, please don't hesitate to reach out. We're always here to help!
Resposta da Kloud9
Thank you for your review! We're delighted you found our setup process quick and easy. If you need any further assistance, we're here to help. Enjoy!
Good service and fast response
Good service and fast response
16 de julho de 2024
Avaliação não solicitada
Resposta da Kloud9
Thank you so much for your kind words and the 5-star review! Customer satisfaction is our top priority, so it's great to get this feedback.
They warm call me to rate it
16 de julho de 2024
Resposta da Kloud9
Thank you for taking the time to leave your review, we really appreciate it.
Resposta da Kloud9
Thank you for taking the time to leave us a review! We're delighted to hear that you're pleased with our service. Your satisfaction is very important to us, and we appreciate your feedback.
Good I very nice
15 de julho de 2024
Resposta da Kloud9
Thank you so much for your 5 star review, we really appreciate it!
Resposta da Kloud9
Thanks for your excellent review; we appreciate you taking the time to leave it and are delighted to hear you're enjoying your new speed!
Good service
13 de julho de 2024
Resposta da Kloud9
Thanks for taking the time to leave a review; we appreciate it and are delighted that you're pleased with our service.
As it is expected
I have been using Kloud9 wifi service for two weeks. It is stable and fast and I hope this will not be changed.
Conor is very kind and attentive to help solve connection issues withins hours.
28 de junho de 2024
Resposta da Kloud9
Thank you so much for taking the time to share your experience with us. It's great to hear that our service is stable and fast. Your satisfaction is our top priority, and we strive to maintain this service level consistently.
Very helpful vote for life
3 de julho de 2024
Resposta da Kloud9
Thank you Roy! It's wonderful to know that our service has earned your lifelong vote of confidence. Even if today's election doesn't go as planned, we're proud to have secured your top choice!
Adam and Billy
Billy connected my Kloud9 internet service and she very professional and a pleasure to have her working in my home. Kloud9 need to do some more and Adam and Billy came to do the work they were brilliant. I couldn't take any time off work and they came after I had finished. Fantastic service.
3 de julho de 2024
Avaliação não solicitada
Resposta da Kloud9
Thank you so much for your lovely review! We're so pleased you had such a positive experience with our team. It's great to know that the service was completed efficiently and at a time that suited your schedule. We appreciate your kind words and look forward to continuing to provide you with excellent service.
Resposta da Kloud9
Thank you for taking the time to leave a review. We're pleased to hear that our installation team made a great impression and got you connected efficiently. Welcome to the Kloud9 family!
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