ko8.fitness Avaliações 

58
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I paid for a ko8 suspension training set on the 26th april. They took payment but I never received a confirmation email. After around four emails without getting a reply, I had to reach out to my bank... Ver mais

Avaliado com 1 de um total de 5 estrelas

My experience was very bad. I order their product and they have never sent it to me. Although I contacted them some weeks after I ordered and asked repeatedly about the shipping time, they have not re... Ver mais

Avaliado com 1 de um total de 5 estrelas

So I seriously had to wait 3 months for a package they sent to find out that it contains 1 black rubber band. I have purchased more than 15 KO8s and 1 is broken and they can’t just send a new c... Ver mais

Avaliado com 1 de um total de 5 estrelas

A horrible experience, not to repeat. Purchases outside the United Kingdom carry exorbitant customs fees, €43 in fees when the ko8 costs €160, other companies assume it, the ko8 sellers don’t. Beside... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

58 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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1,9

Todas as avaliações

(58)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Avoid -Scammers

I paid for a ko8 suspension training set on the 26th april. They took payment but I never received a confirmation email. After around four emails without getting a reply, I had to reach out to my bank. They just opened a dispute hopefully get my money back please avoid.

26 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The item never arrived

The item never arrived. Their support ignores all messages. Had to call the bank to do a Chargeback to get my money back, which i got instantly. Becauese they are a scam

29 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Ive been to some gyms where the music…

Ive been to some gyms where the music is so loud that I don't hear the music on my own headphones with noise cancellation😂
Therefore I decided to try some ropess because a buddy of mine told me that they can be even more effective than working out in the gym. Got one and attached to our tree, and doing fine actually. It's high quality and I can trust it with my weight without thinking that Iwill fall down🤣 Had no idea you can do like 20 different exercises with a simple rope. I guess its about imagination!

26 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not deal with this company!!

Do not deal with this company!!
Following up to message below it is 29th of August when writing this message.

20th May I paid for Ko8 system and to date nothing arrived and had x3 emails saying they will refund my money that day but nothing arrives.
They are cowboys and barely respond to you on email except with lies, be very careful with online orders.
had emails from Rebbecca Mercer on 12th and 26th august advising refund today but nothing this is after months of chasing.
I chase every couple of days. there is no phone nuber to call them on and name provided on this post with website is bogus.
tells you everything.... dont deal with these guys is my advice.

20 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful awful non existent service

After our KO8 took a full year to arrive some bands broke back at the start of the year. Went into the site, ordered replacements and paid £9.99 for shipping. Nearly a month later I realised nothing had come. Chased the order and was told it was a ‘courier issue’ but they’d change the courier and re ship. Chased MULTIPLE TIMES since and just ignored. Now more bands have gone which leaves us with a useless piece of kit which is no more than a TRX now as all the bands have snapped. They’ll probably reply to this and advise me to email - which I have - and no one responds!! To add insult to injury they’re still offering Black Friday deals in a product they can’t support today!!! Honestly KO8. A great product let down by your absolutely appalling no existent service. Get it together

23 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

KO8 is great

KO8 is great! The amazing support from the team and community they have built is what keeps me going.
I travel a lot for work and I take my KO8 with me keep training when I’m in a hotel with no equipment and can’t make class there are so many different workouts and coaches to follow.
I highly recommend!

24 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a great bit of kit!

What a great bit of kit, so easy to use, light and a full body workout! I would recommend to people all ages and abilities.

9 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

False promises bad costumer service !

So I seriously had to wait 3 months for a package they sent to find out that it contains 1 black rubber band. I have purchased more than 15 KO8s and 1 is broken and they can’t just send a new complete one out of customer friendliness? very disappointing, to realize how much advertising and content we have made. I thought this was a serious company. now we are still 1 KO8 short, they don’t respond to messages anymore 👎🏽
the last message I received was : Hello, thanks for your message.

I can confirm a replacement has been sent and delivery will be made to you next week.

Thanks again

Never send it 😡 we are in June now, this dispute is going since january, pathetic !

9 de janeiro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

SUPURB product. Terrible distribution/ communication.

It is with genuine regret that I am forced to post a negative review here. As a person that has purchased 4 KO8 systems for myself and another 4 for customers I know this is a SUPURB fitness tool. Its durability, practicality and effectiveness can not be questioned.
However, this company has major distribution and communication problems. Previously I waited 9 months for my delivery and my current order (made 9 weeks ago) has not been delivered. Furthermore we have not received an update and although Hannah did respond initially, this communication has now ended. Sadly - if I do not receive any news I will have to contact my credit card company to retrieve funds.
Even sadder - I ordered this for a friend of mine recovering from hip replacement and the after effects of chemotherapy. I designed him a programme around this great piece of equipment sitting in a chair at home (we train where we want!!!!) to raise his spirits.

24 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never received the product

Never received the product. An internal investigation is happening but in the meantime I’m a customer who has received no assurance of assistance.

EDIT: KO8 policies are not customer focused, after having to badger customer service to do the right thing and replace the lost item before a lengthy UPS investigation could complete, they finally said they would. 72 hours later still no tracking and no chance the item will arrive by Christmas. Until customer service is fixed can’t recommend the company.

7 de dezembro de 2022
logotipo da ko8.fitness

Resposta da ko8.fitness

Hello Mike, thank you for your review. I can see that you have received your parcel, and it got to you in time for Christmas! We hope you enjoy the KO8, and we apologise for the slight delay with the courier reaching you.

Best Regards
KO8 TEAM

Avaliado com 1 de um total de 5 estrelas

Un malisimo servicio al cliente!!!

Un malisimo servicio al cliente!!!! He pedido el equipo y no tengo ninguna notification del estado del mismo hace demasiado tiempo..los he contactando y no me responde nadie..

15 de dezembro de 2022
logotipo da ko8.fitness

Resposta da ko8.fitness

Hello Martin, thank you for your review.

We're sorry to hear that you have not yet received your order. As discussed with you by email, we have had several issues with our couriers at the moment and as a result they have delayed shipping out your parcel. Please be assured that your parcel has been sent, and you are to receive a tracking number today.

We again apologise for any inconvenience caused.

Best Regards
KO8 TEAM

Avaliado com 4 de um total de 5 estrelas

Good

It works for what I needed it for

30 de novembro de 2022
Avaliação não solicitada
logotipo da ko8.fitness

Resposta da ko8.fitness

Hello Ashley, thank you for your review.

We apologise in the delay in shipping your order, as a result of the ongoing Royal Mail strikes there has been delay in orders being shipped. Please be assured your parcel is now on the way to you and you have already been emailed with a tracking number.

We apologise for any inconvenience caused.

Best Regards
KO8 TEAM

Avaliado com 5 de um total de 5 estrelas

Well Done KO8!!!!!!

I am very happy with the KO8 purchase!!!! It is an innovation in the field of fitness with many exercises as it combines resistance with suspension!!!! An excellent job has been done with your site as well as with the response to both orders and communication emails!!! value for money for sure!!!!!! Both I as a trainer and the people I train are very happy and excited!!!! The variety of exercises and the fact that they work out without straining and feel well-being leaves us all more than satisfied!!!! How excited I am about KO8 I think is reflected in the way I write...!!! I use it 2-3years now. I have been a gymnast for 22 years and I think that if I had to choose only one piece of equipment it would be the KO8 for sure!! Well done!!!

7 de novembro de 2022
logotipo da ko8.fitness

Resposta da ko8.fitness

Hello Alexandra, thanks so much for your review.

We're so glad to hear that you love your KO8 and how versatile it is! Thanks for your order.

Avaliado com 1 de um total de 5 estrelas

I haven't received it yet

I haven't received it yet. Very disappointing - is it lost?

28 de outubro de 2022
logotipo da ko8.fitness

Resposta da ko8.fitness

Hello Lynne, I have tracked your order and can see that this has been delivered to you.

Thank you.
KO8 Team

Avaliado com 1 de um total de 5 estrelas

i pay a KO8 since July 11

i pay a KO8 since July 11, and this moment have not my equipment, the customer attention its terrible. I need my money back.

31 de agosto de 2022
logotipo da ko8.fitness

Resposta da ko8.fitness

Hello Karla, thanks for your review.

I am sorry that your parcel was subjected to custom fees by UPS! This is something that we share your frustration with. We have already issued you a refund which you should have received by now.

If you have not please email our team info@ko8.fitness

Have a great day.

KO8 Team

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