I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Ver mais
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Veja o que dizem as avaliações
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Ver mais
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Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Ver mais
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Informações de contato
London, Reino Unido
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Bom
368 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 72% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Koch & Köchin
Hello Linda,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Replacement of a faulty pan.
Ordered a cast iron pan, when it arrived it had a small whole in it, I emailed this company and within a few days I had a replacement. Great service. Will definitely use them again
5 de janeiro de 2024
Avaliação não solicitada
Resposta da Koch & Köchin
Hello Janet,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Arrived on time securely packed lovely…
Arrived on time securely packed lovely knife
30 de dezembro de 2023
Resposta da Koch & Köchin
Hello Ms Valerie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Happy with grater
Happy with grater; as described, well packaged, fast delivery.
29 de dezembro de 2023
Resposta da Koch & Köchin
Hello Denfor,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Nothing turned up and I got no refund.
29 de dezembro de 2023
Resposta da Koch & Köchin
Hi Oliver,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
We have done our best to solve this problem by sending the shipment again.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
The parcel arrived over Xmas and I am…
The parcel arrived over Xmas and I am so happy with the knife it's top quality
28 de dezembro de 2023
Resposta da Koch & Köchin
Hi Shaun,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Resposta da Koch & Köchin
Hello Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Terrible experience
Terrible experience. Sharp knife came wrapped in bubble wrap only (no box), with the tip bent! Was an Xmas present for my Dad and so there was no time to return or process a refund. When a return was arranged they didn't provide a return label, and despite numerous attempts to contact have not responded. The knife was not cheap at £53, so you would expect a bit better quality, customer service and communication. Would not use again.
20 de dezembro de 2023
Avaliação não solicitada
Resposta da Koch & Köchin
Hi Lee,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
Knife Set...cutting edge
I received the 360° rotating knife set with wooden handle as a gift from my daughter for Christmas. She did tell me they did cut it fine (pardon the pub) with delivery but it arrived on Dec 20th. These knives are an absolute pleasure to use lovely weight in the hand, even chopping frozen chicken breasts it was like slicing through butter. I am very proud to have it my kitchen.
25 de dezembro de 2023
Avaliação não solicitada
Resposta da Koch & Köchin
Hello Mrs Starling,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
They do not deliver…
Ordered 3 products..have had several emails to say that parts of the order have been shipped….delivery could be tracked..
It can’t..you’ll be directed to an app that has to be downloaded…
Have sent two emails now…as a previous reviewer mentioned, these items were a Christmas present..
Having checked my PayPal account it shows payment was accepted by another company…sounds like yet another company that do not understand best practice…be very wary.
21 de dezembro de 2023
Avaliação não solicitada
Absolutely useless
Absolutely useless - ordered a product for a Christmas present which was clearly showing “in stock” and 3 days later was told that due to a technical hitch they did not have any stock
I found an equivalent product on their website but flatly refused to substitute it
Terrible customer service and will now have an extremely upset daughter with no Christmas present
15 de dezembro de 2023
Avaliação não solicitada
My order arrived damaged
My order arrived damaged, we have been trying to contact the shop to arrange a return/refund for a week and we have not heard back from anyone. This company seems to pride itself on "excellent" customer service? Avoid.
14 de dezembro de 2023
Avaliação não solicitada
Resposta da Koch & Köchin
Hi Chloe,
Thank you for reaching out.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
top seller tracked all the way …
top seller tracked all the way used a few times now never a problem
27 de novembro de 2023
Resposta da Koch & Köchin
Hello Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great service and very easy to order
27 de novembro de 2023
Resposta da Koch & Köchin
Hello Jason,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
The Bantam Alox - small but mighty
Fantastic little piece of kit - it's now my favourite EDC!
27 de novembro de 2023
Resposta da Koch & Köchin
Hello Luke,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Beware, not an induction wok
I have ordered the product because i wanted to cook a chinese dish for a special day, my 10th wedding anniversary. When the big day came, I got it out, started cooking and to my dismay it did not work at all on my induction hob. It was advertised as an induction wok, but it is not! I was so frustrated. Need to return
27 de novembro de 2023
Resposta da Koch & Köchin
Hi Alba,
Thank you for your message.
We received your negative feedback on Trustpilot, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
not gift boxed
advertised and illustrated as gift boxed - did not arrive as such and cannot give as a gift as planned
misrepresentive and disingenuous advertising
ORDER KK326854
15 de novembro de 2023
Avaliação não solicitada
Overall good, but ID wasn't required for a blade
Website was easy to use and informative. Product arrived on time and in good condition. However no ID was required for the purchase, even though it was a blade you should have been 18 to buy.
30 de outubro de 2023
Perfect for purpose storage chests.
This was a painless transaction. My goods arrived quickly and are perfect for purpose. They were easy to order and seem of very good quality. Five excellent storage chests with lots of capacity. Thank you K and K
30 de outubro de 2023
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