Koh  Avaliações 

994
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Have been using the koh products for quite a while. Happy with the results hence the repeat order for some of the cleaning products. Decided to try the hand and body wash, both lather well and are... Ver mais

Avaliado com 5 de um total de 5 estrelas

Don’t listen to the bad reviews. I’ve used the universal cleaner for years and it’s great. It obviously won’t replace bleach or anything with the properly harsh chemicals but they don’t say it will. I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely love the spray mop! It works like magic. The cleaner is fantastic. Although I must admit I seldom buy any cleaning products. I use vinegar, bi carb, soda, citric acid etc to clean my hom... Ver mais

Avaliado com 5 de um total de 5 estrelas

Love the products. Have a lung disease so doesn’t make me cough like other cleaners. Plus prompt delivery. Economical because it lasts a long time. I’ve just received laundry cleaner, haven’t tried ye... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Koh is a safe, effective & eco-friendly cleaning system for your entire home.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

994 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(994)

38 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Great products. Terrible customer service and marketing promotions that aims to scam without clear instructions on how to access the promo. I contacted immediately to get the freebie added to my order but I was refused. Instead offered a code to add to a future order, forcing me to spend more money within 3 months after I’d just completed a bulk order. The deal should have been honoured in good faith due to lack of transparency on your part. I even asked for a screenshot of the instructions but was not provided because they did not exist. Very poor form. My last email with follow up questions wasn’t even responded to.

RESPONSE to Koh's response to my review: The terms were not clearly outlined in the body of the email. That's my point. I've emailed you directly with a screen shot of the original email and asked you to show me where this was outlined and you never responded. This response is very misleading - just like you're original promo email. Happy to resend you the screen shot if you're interested - but from what I've experienced so far - I doubt it.

28 de julho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Thanks so much for the feedback, Vanessa. We understand how that experience felt frustrating. The promotion terms were outlined in the body of the email, and your order didn’t meet the criteria at the time of purchase. The follow-up code was offered as a goodwill gesture, not an obligation. We have shared your comments with the team for future planning.

Avaliado com 5 de um total de 5 estrelas

These Products Really Work!

Have been a KOH user for a number of years and have recommended others to try the products. Absolutely delighted with the results, as well as the efficiency of ordering and delivery via their website. The latest product for the bathroom tiles etc. is fantastic and really works!!!! In just about every room I have a KOH bottle filled with a KOH cloth ready to go.

10 de julho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

That’s the kind of setup that dreams (and clean tiles) are made of! 🧼✨ Thank you for the years of support and for spreading the good word. We’re absolutely delighted it’s made such a difference in your home! - Nick

Avaliado com 3 de um total de 5 estrelas

Koh moo leaking bottle

I recently bought the mop and have used it five times. It does a great job however after each use ai remove the plastic bottle of cleaner and about a teaspoon of it sits in the cavity of the mop handle. I need to turn the handle upside down and pour it out. It is wasteful and messy. I of course check each time that the lid is screeed on tightly

4 de julho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Hey Wendy, that definitely doesn’t sound great. Check out our Help Centre for some handy tips, or flick us an email and we’ll get some proper troubleshooting underway for you 🛠️ - Nick

Avaliado com 5 de um total de 5 estrelas

Items ordered delivered quickly.

Items ordered delivered quickly.
The spray mop I love as is easy for a quick or full clean.

3 de julho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

So glad to hear it, Deborah! The spray mop really is the MVP whether it’s a spill or a deep clean 💪 - Nick

Avaliado com 5 de um total de 5 estrelas

This laundry liquid is amazing

This laundry liquid is amazing. I had a stain on the front of a cream pullover for years - even after soaking, spraying and multiple washes it was still there. I pulled the jumper out from the back of the cupboard (I forgot I put it there because of the stain) and thought I might as well give Koh a try on it. Let some sit on the stain while a load was on then put it through the wash. Stain is gone!!! I can wear the pullover again.

15 de junho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

A second life for your clothes and a lighter step for the planet 🌏💚 Really really love to hear your pullover got that glow up for this winter! - Nick

Avaliado com 1 de um total de 5 estrelas

WORST CUSTOMER SERVICE EVER OR SHOULD I…

WORST CUSTOMER SERVICE EVER OR SHOULD I SAY WHAT CUSTOMER SERVICE!!!

11 de junho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

We’ve checked our records and couldn’t find any recent contact from you, but you’re absolutely welcome to reach out via our Help Centre any time and ask to speak with one of our agents directly. We’re here to help and keen to make things right.

Avaliado com 1 de um total de 5 estrelas

Totally useless

I don't know if the system works as I can't open the atomiser despite watching how to videos.

3 de junho de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Hi Cate, thanks for giving it a go! Sometimes new atomisers can be a bit stiff at first! Running the connecting point under warm water can help loosen things up. And if you’re still stuck, our Koh-mmunity Support team is always happy to help troubleshoot.

Avaliado com 5 de um total de 5 estrelas

Update having received the product.

Customer service got in touch , they were extremely helpful and sent us out a replacement order…..so we tried the product which is great it took a while to get there but worth it.
Great product and customer service
Thanks

18 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Game Changer

I have been a customer since 2017 and love love Koh it has replaced virtually everything even stain removers but the new Grease remover is a game Changer itlifts grease and leaves smudge proof and so happy to find a product for my induction cook top,thankyou guys

11 de maio de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

So glad to hear it’s been a game changer for your kitchen! Thanks for sticking with us since 2017, and for putting the Kitchen Grease & Oil Cleaner to work on that induction cooktop 💚✨

Avaliado com 5 de um total de 5 estrelas

Really happy with my tried and true…

Really happy with my tried and true products bathroom and everyday cleaner but was disappointed with the new grease cleaner doesn’t seem to do anything special

30 de abril de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Thanks for the kind words, Cathie, and for sticking with Universal Cleaner and Bathroom & Shower Cleaner! Sorry Kitchen Grease & Oil Cleaner didn’t hit the mark. If you’re open to it, we’ve got some tips that can really help it shine in out Help Centre! 💚💬

Avaliado com 5 de um total de 5 estrelas

Very happy customer! 😊

Great service, very quick delivery and great product.
Absolutely love my new spray mop stater kit. Makes mopping the floor a dream.
Very happy customer.😊😊😊

16 de abril de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Love to hear it, Rina! So glad the Spray Mop Starter Kit is making cleanups a breeze 😄🧼 Thanks for the lovely words!

Avaliado com 1 de um total de 5 estrelas

Koh Universal Clearner

After using the Universal cleaner for the last 10 years, I have to say I’m so extremely disappointed with the product recently as I purchased again as per usual. Cleaned my floorboards and they appeared worse than when I started. The floor was tacky streaky and showed every footprint and my puppy’s paws.
My daughters ceased using the product a while ago for the exact reason.
I emailed Koh and was shocked at their reply with insulting me by saying I’m not using the product correctly. WTF when I mentioned how long I’ve used the product. I sent them a pic of floors and had no reply. I will not purchase or support them. Very bad customer service.

15 de abril de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Really sorry to hear this has been your recent experience, Rosalba, especially after being with us so long! That’s not what we want for anyone using Koh. If you’re open to it, please reach out again and include the reference code 8742398312712 so we can take a closer look and make things right 💬💚

Avaliado com 5 de um total de 5 estrelas

Top Review

Easy to use website and fast delivery

22 de março de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

We love to hear that, Jo! Glad the site made things simple and the delivery was speedy 💨📦 Thanks for the top review!

Avaliado com 5 de um total de 5 estrelas

Really surprised by how good their products are…

Really surprised by how good their products are. I’m an avid cleaner and love to clean! Having tried out the Koh universal cleaner I wouldn’t go back to my old products. Cleans so well. My oven was spotless after using just the universal cleaner and the diamond sponge. Mirrors and glass look spotless with just the universal cleaner. Toilet cleans up well with the loo tablets too.

16 de abril de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

This made our day, Jonathan! Love to hear how well the Universal Cleaner and Diamond Sponges are cleaning up nicely. ✨ Thanks for sharing your clean wins 💚💎🧽

Avaliado com 5 de um total de 5 estrelas

Great products

Great products, very happy with this brand and will be buying more when finished ✅

1 de abril de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Thanks for the support, Libby! Can’t wait to see you back when it’s restock time ✅💚

Avaliado com 1 de um total de 5 estrelas

Order stuck in transit for weeks!!

Bought this several times in the past but my recent order is proving to be a nightmare. Order has been stuck in transit for weeks, contacted customer services had an automated reply that someone would get in touch but not happened! I won’t be ordering from them again!!

10 de abril de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

Really sorry to hear this has been your experience, Sue. That’s not the service we aim to deliver. If you’re open to it, please reach out again and quote code 984729503SUE0425 in your message. This will help us get to the bottom of it quickly and make things right 💬📦

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Absolutely brilliant! I used my spray bottle on the shower and the kitchen sink and I couldn't be happier. Next I'm going to tackle the oven, hotplates and glass splash back. I've never felt so happy to clean ;) as there is no streaks with those wonderful cloths.

23 de março de 2025
Avaliação não solicitada
logotipo da Koh

Resposta da Koh

That’s a solid clean lineup, Joanne! Love that the cloths are holding up their end. No streaks, no stress. 😎

Avaliado com 1 de um total de 5 estrelas

Terrible

Terrible. Left streaks, smelt artificial and didn't work. Most expensive drain cleaner ever. Very disappointed with a number of Koh products.

18 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Their customer service is terrible

Their customer service is terrible. 3 emails since I purchased from them and no reply. And yet they reply to comments on social media. Their mop is ok for a quick light clean but you really need a bigger mop with hot water and a bucket for a deep clean.

17 de dezembro de 2024
Avaliação não solicitada

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