Ordered 5th January not yet delivered. Delivery info show it not moved since 20th. Not much support from customer service. My first order, unless this is resolved soon definitely won't be using a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Ordered 5th January not yet delivered. Delivery info show it not moved since 20th. Not much support from customer service. My first order, unless this is resolved soon definitely won't be using a... Ver mais
A empresa respondeu
I have purchased a great deal of die cuts and stamps from Kokorosa Studio. Have had nothing but wonderful success with each and every purchase. They have a wide variety of products, offer great sales... Ver mais
Have never received my foldable die. Says it has been in Franklin Park Illinois since the tenth of January 2025. Seems it is just setting there. Highly disappointed.
A empresa respondeu
I placed an on Feb 4 2023 for about $45 worth of earring dies and all I got was some obsceneLu cheap earmuffs. I contacted the company numerous times by email and they keep giving me the run around sa... Ver mais
A empresa respondeu
Sem histórico recente de pedidos de avaliações
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Have had two issues with two different dies. The release holes were not punched through on one intricate die. Received a refund. The second die was a snowflake bundle and one of the dies was made backwards where all the bits just fell out. Advised seller in a review but review was never posted and no response to the issue. Otherwise the dies are very nice.
Kokorosa cutting dies have already become a staple in my crafting supplies. Clean and crisp cuts no matter the material I'm working with. The array of designs is impressive. I can always find the perfect die for my projects. Highly recommend the brand to all craft enthusiasts!

Resposta da Kokorosastudio
I was so afraid that this website was a scam, but I read enough positive reviews that I decided to take a chance on placing an order. I am so glad I did! I just received my first order today and the products are fantastic! Great quality and super cute designs. I placed my order about 2 weeks ago and was surprised to see it arrive so quickly after quite a few reviews said the shipping was really slow. The return address was New York, not overseas like I thought it would be. I will warn you...when I placed my order, my credit card flagged the transaction as fraudulent and I had to message them to allow me to use my credit card, but the charge to my card was the exact amount of my order and there have been no other strange charges. All in all, this was a great shopping experience and I can't wait to place my next order!

Resposta da Kokorosastudio
Pues hace como dos semanas que que pedí en su página web y súper bien, rapidez en la entrega y los productos geniales.
Estremamente disponibili. Articoli molto belli e interessanti. Spedizione veloce.
Materiales de 1° calidad con precios competitivos, facilidad para encontrar las cosas en la web, una web intuitiva y fácil de usar, seguiré usando esta tienda para mis diseños y creaciones
I tried to call the customer service number to find out when my order would come and was told I had the wrong number. I called 1-646-409-4817 like their website says. Joyce

Resposta da Kokorosastudio
I left a negative review but, since receiving my order, I’m revising it from 1 star to 4 stars. Obviously, they have some darling dies which you won’t find anywhere else. And, although they do come from China, the quality is second to none. Not like some of those dies you get from other apps that ship from China. They cut through heavy Card stick with absolutely no problems and the cuts are clean and sharp.
But, BE PREPARED TO WAIT for your order. I finally received mine one month exactly from the date I placed my order. You will get a tracking number with your order confirmation. Clicking that link will take you to the US Post Office site and will show things in Jamaica, NY. And that won’t change for a very long time. In fact, the link in the email may actually quit working. But you can copy the number and paste it in at the USPS site. Finally, probably when you’re about ready to give up, it’ll happen. I guess it depends on how long it takes to get from China to New York. But, once it hits the states, you’ll get it in just a very few days.
I placed an on Feb 4 2023 for about $45 worth of earring dies and all I got was some obsceneLu cheap earmuffs. I contacted the company numerous times by email and they keep giving me the run around saying they are checking logistics at this point I’m going to contact my bank about this scam business to get my money back.

Resposta da Kokorosastudio
Product arrived eventually and was nicely packaged. I did have concerns when the shipment tracking information gave me no details and the order appeared stuck in NY for two weeks. I submitted a complaint to PayPal and the shipment magically started moving again. Hmm. Vendor failed to respond to my multiple emails.
Updated review: There was a problem with my order and it took quite awhile for Kokorosa to admit to their error. However, once they realized the error, they refunded my money and gave me a special discount code. The merchandise is very good quality and I do not expect any problems with future orders.
so many items to choose
shipping speed is so normal
it may takes 15 days after my purchase
recommend the seller
i put in an order on January 29/2022 and still have not received it. I have contacted the company but only get excuses from them. I was given a fake tracking number for an order delivered over a year ago. Obviously this company is like a swimming pool. We throw our money in but get nothing in return. some are lucky and maybe get their order but i have tried to no avail! Customer Beware!!
I've ordered many times from this company and have always been very satisfied with both the service and the products.
The prices are much lower than other suppliers but the quality is not compromised.
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