Kool Cakes Avaliações 361

Absolutely amazing cake shop. I have from time to time bought egg free cakes which I knew were tasty and delicious. But when I was let down for my sons 18th Birthday I was introduced to Divya- she was my very own cake designer. They can do anything, KFC, Rolex or just a number 18. And today my son secretly arranged a birthday cake for my birthday, chocolate cake vanilla. Whatever your desire. Soft, moist and so tasty. All 4 cakes that we have had since November 21 had been delicious. Thank you you have a customer for life.excellent value for money.

Ordered two cakes one for the 18th and 2nd one for the 19th. The lady at the head office has mixed up the order even after I asked for the cake to be reconfirmed several times but she said yeah yeah I know.
Absolutely fuming no cake arrived between 11.00 - 14.00 on the 18th which was my husband’s 40th.
Called at 16.00 after work to chase it up.
Was told by head office she will check and call back. She never called I had to call her when after an hour she finally decided to reply back to my calls. She Said she can send another one but it won’t be a chocolate one it will be a plain one at the same price even though it was there fault. I then said okay and that she will send one over. I also said if she can’t send one out then to let me know so that I can get one from another store. No cake arrived calls were ignored. Then I messaged she said the cake will be here in 10-15 mins nothing came. I rang again calls were ignored. Later on a Lady from the cake shop rang to apologise and said they were told to deliver two cakes tomorrow. It is now 6.00pm. I wanted to take the cake with us to the restaurant we were going to. She said she can deliver a plain cake but it won’t have anything written on it. I have been chasing up for my cake for 2 hours had I have know I could have quickly got a replacement cake from another shop. It was my husband’s 40th absolutely terrible service. I have been a loyal customer for many years and I am sad to say I will be using another cake shop from now on.
The next day the head office rang for refund but I was busy so I rang back when I was free and no one answered the phone. So the next day I rang both the shop and head office no one answered the whole day. I then called another branch and the lady kindly chased it up for me and said she will tell them to answer there phones and they called me back and refund was issued as I paid for the cake in full. Only order cake in store in person do not order over the phone. Although I will never return as the customer service is terrible and there was no compensation. Too much stress and hassle and ruined the occasion. They should also ask the dates of birth for the person you are buying the cake for and take down the date you want it delivered properly. I won’t order again from this place there are much better cake shops near by. Horrible experience with them, terrible service and they can’t give you straight answers. Save your self the stress and disappointment and go to another store.

Have ordered from here several times and never failed to disappoint. The cakes are amazing and the service is quick and efficient.

I ordered my sons 7th birthday cake and cupcakes at short notice. It was a Minecraft themed cake which was made exactly to the design I wanted for him. It was a delicious chocolate sponge which everyone enjoyed.
Excellent service and will order more cakes 🍰

I like the cake for the first time and So I referred to all my cousin
In same week two of my cousins ordered and it’s so disappointing to tel
That one of my sis ordered mango Paster and when she went home it was lemon
She was very disappointed

I ordered cake for my husband’s birthday and best cake I ever eat my husband love the cake so much Thanks for your service Miss Divya and special thanks to delivery Man

Excellent customer service very welcoming and friendly staff.
The cake was absolutely delicious and beautiful my son really enjoyed his birthday with his favourite and delicious cake .thank Kool cake

Used cool cakes for the first time, excellent service and very helpful. The cake was exactly how I pictured it and it was so yummy! All of it was gone! I will definitely be using them again!

We've been using Kool Cakes for years because they make the best eggless cakes in the Kingsbury area; we've never been disappointed, and our kids and family love the fresh cream.
Thank you, Divya, for providing excellent service; we will always recommend you to our friends and family.

Great service and yummy cake. Spoke to Divya for my Gender reveal cake and she made the cake special for us - definitely coming back thank you

Our favourite go-to place to order cakes. Simply amazing fresh cream cake with nice decoration of fruits. Highly recommend!!

We are very happy with the cake it tasted delicious. Light, fresh and tasty. We will definitely order another cake very soon and I will 100% recommend kool cakes to all my friends and family. Thank you very much for this beautiful cake 👍🏻

Really spongy cakes. Reasonably priced . Would recommend kool cakes for my friends family events. Best birthday cake and really made my Day memorable ♥️

Excellent cake & amazing service delivered on short notice. Will
Surely recommend Kool Cakes.

I have given orders to most of the occasion and I am very happy with the cakes and as well as the service provided by the staff. Will recommend to my friends and family.

Got a cake today not good at all for the shape of fruits they decorated, wrong spelling I feel very upset today

Using Kool Cakes For Years , Never Disappointed , Thankyou Kool Cakes