kubdirect.co.uk Avaliações 

Resposta da kubdirect.co.uk

23 de out. de 2026

Thank you so much for your lovely review! We're delighted to hear that you're happy with your cot bed mattress and protector, and that you appreciate the natural materials and quality.

We're also really pleased our customer service team was able to resolve the delivery issue quickly and get everything to you.

Thank you for choosing Kub Direct and for taking the time to share your experience. We really appreciate your support and wish your little one many nights of peaceful sleep!

Best wishes,
The Kub Direct Team

Resposta da kubdirect.co.uk

12 de out. de 2026

Thank you so much for your lovely review! We're delighted to hear your rocking chairs arrived quickly, were easy to assemble and that you're happy with them. We're especially pleased they've got the cat's seal of approval too! 🐾 Wishing you many cosy moments in your new chairs!

Resposta da kubdirect.co.uk

22 de set. de 2026

Thank you so much for your lovely review! 😊

We’re delighted to hear that you’re happy with the quality of your Tuff Tray, stand and waterproof cover, and that everything arrived promptly and as expected.

We hope you get lots of fun and use out of your Tuff Tray set!

Best wishes,
The KUB Team

Resposta da kubdirect.co.uk

15 de set. de 2026

Thank you so much for your lovely review! 😊 We’re delighted to hear that you’re happy with the quality of your Tuff tray, stand and cover. We hope your grandchildren have lots of fun and make plenty of happy memories with it!

Best wishes,
The KUB Team

Resposta da kubdirect.co.uk

15 de set. de 2026

Thank you for your lovely review! 😊 We’re so pleased to hear that you’re happy with your chair and found it comfortable and easy to assemble. We hope you enjoy many cosy moments in it!

Best wishes,
The KUB Team

Resposta da kubdirect.co.uk

15 de set. de 2026

Thank you for your great review! 😊 We’re really pleased to hear your order arrived quickly and was exactly as expected. We really appreciate you choosing KUB!

Best wishes,
The KUB Team

Resposta da kubdirect.co.uk

21 de ago. de 2026

Thank you so much for your lovely review! We’re delighted to hear your replacement cushions arrived promptly and were a perfect fit. 😊

We really appreciate you taking the time to share your experience.

Kind regards,
The KUB Team

Resposta da kubdirect.co.uk

14 de ago. de 2026

Thank you so much for your lovely review! 😊 We're delighted to hear you found the chair easy to assemble and, most importantly, that you think it's amazing! We hope you enjoy many comfortable moments in it. 💛

Kindest regards,
Kub Customer Care

Resposta da kubdirect.co.uk

14 de ago. de 2026

Thank you for taking the time to leave us a review. 😊 We're really pleased to hear that you find your glider chair comfortable and relaxing.

We also appreciate your feedback regarding the bearings and will certainly take this on board. We're sorry to hear they haven't performed as you had hoped over time.

Thank you again for choosing Kub, and we hope you continue to enjoy relaxing in your chair!

Kindest regards,
Kub Customer Care

Resposta da kubdirect.co.uk

14 de ago. de 2026

Thank you so much for your review and for giving us the opportunity to put things right. 😊

We're sorry again for the initial communication issues, but we're really pleased to hear that once we picked this up, we were able to get everything resolved quickly for you.

It's also lovely to hear that you're happy with the quality of your mattress and appreciate our values as a British company. Your support really does mean a lot to us. 💛

Kindest regards,
Kub Customer Care

Resposta da kubdirect.co.uk

28 de jul. de 2026

Thank you for your wonderful review!

We're so pleased to hear that you found the ordering process easy and that your delivery arrived as expected and on time. We really appreciate you taking the time to share your experience and hope you enjoy your purchase.

Kind regards,

The Kub Direct Team

Resposta da kubdirect.co.uk

7 de jul. de 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you were pleased with both your product and the delivery. It's great to know everything met your expectations.

We really appreciate you taking the time to share your experience and hope to welcome you back to Kub again in the future.

Kind regards,
Kub Customer Care

Resposta da kubdirect.co.uk

7 de jul. de 2026

Hi Anna,

Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your recent experience, particularly as a returning customer.

Having reviewed your order and our correspondence, we'd like to clarify a few points for anyone reading your review. The mattress we dispatched was the size that had been ordered. After the order had already been shipped, you contacted us on 15 June to let us know that the incorrect size had been selected during checkout, describing it as "an error at the checkout on our end." We replied the following day and advised refusing the delivery so it could be returned directly to our warehouse, which is the quickest way to resolve an order once it has already been dispatched.

We completely understand that mistakes can sometimes happen when placing an order, whether that's selecting the wrong size or colour. When they do, our priority is always to help our customers resolve the issue as quickly and smoothly as possible.

Following this, you placed a replacement order and asked if we could expedite the delivery, as your daughter needed the mattress urgently. We requested that this be prioritised by our warehouse. Unfortunately, during this period our warehouse was operating with reduced staffing levels, which affected both the processing of returns and the dispatch of some orders. While this was outside our normal service levels, we appreciate that it was frustrating.

Although the original order was dispatched exactly as it had been placed, we wanted to resolve the situation fairly. We therefore processed a full refund for the original order, including the £9.99 express delivery charge, once the return had been received.

We're sorry that this experience has left you feeling unable to recommend Kub. However, we do feel it's important to clarify that the original mattress was supplied exactly as ordered, we responded to your initial enquiry the following day, advised the quickest solution once the ordering error had been identified, refunded the express delivery charge in full, and worked to resolve the matter throughout.

We appreciate your feedback and hope your daughter is now enjoying her new mattress.

Kind regards,
Kub Customer Care

Resposta da kubdirect.co.uk

7 de jul. de 2026

Hi,

Thank you for taking the time to leave your review. We're very sorry that your order did not arrive as expected.

Having investigated what happened, we can confirm that this was due to a supplier packing error, where only one of the two mattresses was dispatched. Our supplier has acknowledged the mistake, passed on their apologies, and has confirmed they are reviewing their processes to help prevent this from happening again.

As soon as we became aware of the issue, a replacement mattress was arranged. We understand that, by the time it was due to arrive, it was no longer required and you chose to refuse the delivery.

We believe it's important to resolve situations like this fairly. As a result, we have processed a full refund for the returned second mattress, along with a refund of the express delivery charge. If any product is not received, we will always work with our customers to put things right as quickly as possible.

We appreciate that this caused unnecessary stress during an already busy time, and we're sorry that your experience didn't reflect the high standard of service we aim to provide.

Kind regards,
Kub Customer Care

Resposta da kubdirect.co.uk

17 de jun. de 2026

Thank you for your lovely review!

We're delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that you're pleased with your purchase.

Thank you for taking the time to share your experience. We really appreciate your support and hope to welcome you back again in the future.

Kind regards,

The Kub Direct Team

Resposta da kubdirect.co.uk

17 de jun. de 2026

Thank you for your wonderful review!

We're delighted to hear that your order arrived ahead of schedule and that you found the assembly instructions clear and easy to follow.

It's especially great to hear that you're finding the chair so comfortable – that's exactly what we hope for with our nursing chairs.

Thank you for taking the time to share your experience. We really appreciate your feedback and hope you enjoy your chair for many years to come.

Kind regards,

The Kub Direct Team

Resposta da kubdirect.co.uk

2 de jun. de 2026

We are sorry to hear that you felt you had not received a response. However, we can confirm that we replied to your email on 27th May 2026 and addressed all of the questions raised in your enquiry.

If you have not received our response, please check your junk/spam folder, as occasionally our emails can be filtered there.

If you still cannot locate our reply, please contact us directly and we will be happy to resend it.

Kind regards,

Kub Customer Care Team

Resposta da kubdirect.co.uk

20 de mai. de 2026

Hello,

Thank you for taking the time to leave your feedback regarding your recent Tuff Tray purchase.

We are very sorry to hear that the product did not meet your expectations and that you were disappointed with the quality. We always want our customers to be happy with their purchase, so we are sorry to read this.

If you were unhappy with the item, we would have really appreciated the opportunity to help resolve the issue for you directly. You are always welcome to contact us at customercare@kubproducts.com and we will always do our best to find a suitable solution.

In regard to the branding, many of our trays are manufactured without visible company logos as they are designed primarily for practical educational and play use.

We genuinely value your feedback and would still be happy to discuss this further with you if there is anything we can do to help.

Resposta da kubdirect.co.uk

17 de abr. de 2026

Thank you so much for finding the time to leave us a review, super pleased we could help you!

Kind regards,
Kub Customer Care

Resposta da kubdirect.co.uk

Atualizado em 17 de abr. de 2026

Hi there,

Thank you for your feedback, and we’re very sorry for the frustration and concern this situation caused.

We can confirm that we have refunded the express delivery charge for your order. We’re also pleased to confirm that the cot has since been delivered.

To clarify what happened, we did respond to your emails at the time, and unfortunately your order was affected by a temporary stock shortage in our dispatch warehouse. To resolve this as quickly as possible, we arranged for replacement stock to be sent directly from the manufacturing warehouse so we could process your order and dispatch it on an express service.

Now that everything has been delivered, we truly hope this resolves the issue for you and that the cot is working well for your little one. We’re very sorry again for the inconvenience caused and appreciate your patience while we put things right.

Kind regards,
Kub Customer Care