Kukd.com Avaliações 

127
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We've noticed you haven't completed your order with The Bombay on kukd.com No your web app is shi# Went to pay rejected. [Acepted by bank] Lost order. Started again. Wanted me to create a... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered through kukd, just after 10.30 pm, a meal from Spice Republic 176 Dartmouth Road, London, SE26 4QZ. The meal did not arrive. When I phoned, a man casually said that the kitchen closed at... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered online an Indian meal from memsabb Indian restaurant Hertford. 5 minutes later I receive a phone call to say there will be no delivery as the restaurant is closed and I should rece... Ver mais

Avaliado com 2 de um total de 5 estrelas

Twice now they have sent a discount code (FIRST10) and twice now the codes have not worked - stating that codes only work on certain days. If that is the case, why bother sending the code on those... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online

Escrito pela empresa

Food Lovers...want something tasty delivered to your door? We can help! We’re constantly adding great new restaurants to tickle your taste buds! Visit our website or download our app to discover a great takeaway experience near you offering tasty discounts and reward with every order! #ForFoodLovers


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

127 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(127)

4 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Indian takeaway delivery

My delivery came on time, but was COLD, didn't enjoy it.

29 de setembro de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Dear Trisha, thank you for the review, we apologies that your delivery food arrived cold from the restaurant that you ordered from via Kukd.com. We will make the restaurant aware of this, are you able to contact us on support@kukd.com and we can look into this further for you.

Best Wishes
Support Operator

Avaliado com 1 de um total de 5 estrelas

I will never order using this service…

I will never order using this service ever again. My partners credit card has been hacked each time we've used it to order from our local takeaway (bombay blue, treforrest)
Our last order also was nearly an hour late and the food was very different to the usual high quality, as per a previous review the delivery driver didn't have a clue whose order belonged to who. He blamed the restaurant for being late and they blamed him.
We are more annoyed about the card cloning though.

18 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do Not Order From Here

I have just received a takeaway Curry via Kukd from Bombay Blue in Treforrest, the food was 45 minutes late and everything is freezing cold, I called the restaurant and they laughingly told me that they would give me a 25% discount the next time I ordered with them ( no chance of that happening) the starters taste like they had been prepared last week , potato lollipops that were hard and tasteless, Crab Claws cold and disgusting, prawn purée greasy, cold and generally disgusting, chicken Pakora tasted like it was leftover from someone else’s dish, I strongly recommend that you never order from this shambles of a restaurant. The food is inedible, shocking service and shocking food.The delivery driver did not have a clue what he was doing and spent 3 minutes trying to open his boot to get my food out.

10 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered via our local restaurant

Ordered via our local restaurant. Kukd took the payment. No food, no responsibility amen by kukd or tamarind for the payment being taken despite it clearly being on my banking and left the account.

3 de julho de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review, we apologies for the inconvenience caused. We would like to help rectify the situation and investigate what happened. Could you kindly email us with your Order ID to support@kukd.com and we will look into this straight away for you.
We really hope to help and solve the issue.
Best Wishes
Kukd.com

Avaliado com 5 de um total de 5 estrelas

Disgraceful behaviour and one I shall…

Disgraceful behaviour and one I shall be reporting to the relevant watchdog. I ordered a takeaway as I have on many occasions but when it came to payment it took me back to log in when I was already logged in. I logged back in and it happened again. I called the restaurant and they said they had no order so I did it over the phone and paid by card. I immediately notified kukd who informed me they would investigate and refund these two pending payments. You know what's coming. Both payments of £22.22 taken from my account and no more replies from Kukd.com when alerting them to this theft from my account. I would give this company the widest berth possible. Disgraceful behaviour.

Edit.... I have amended my score due to resolve by Kukd. I think it is only fair to say I was very quick and very angry at what happened and no doubt did not allow sufficient time for this incident to have been properly investigated prior to making a refund. In hindsight this happened Friday evening and they have satisfactorily resolved this on Monday and also added some points to my account as a good will gesture and only fitting that my review should be adequately amended especially considering I have never had an issue before and have used their service on many occasions.

6 de junho de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Dear Alan, we apologies for the inconvenience. we have been investigating whilst you have been communicating with our operations agents via email. It seems that there may have been a glitch on the system whilst you were trying to make the payment. We can confirm that our technical team have looked into this to solve any issues. We can confirm that any payments taken are in process to be refunded. You should be receiving them shortly. We will drop you an email to confirm this - We sincerely apologies once again and hope that you can continue to use our service.

Avaliado com 2 de um total de 5 estrelas

Delivery time not as specified

Ordered a delivery from a local Indian takeaway, specified a delivery time of 7:15-7:30pm. The food turned up at 6:25pm, which was inconvenient, in fact they were lucky I was home. The order confirmation from Kukd.com said delivery by 7:15pm which wasn’t what I specified.

The food was good but I’ll order directly with the takeaway next time.

24 de maio de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Check your bank statement you might get a shock

I am furious I ordered a takeaway meal for us & did everything paid by card . When the takeaway arrived the driver said it hadn’t been paid he wanted £19.10 .
We then check my wife’s bank to find Kukd had also taken 2 payments of £19.10 . With very little idea if they will refund the money taken a meal that cost £19.10 suddenly cost us & £57.30 .
I have waited 48 hours for somebody to say when they are paying our money back but nothing .
The site can’t be trusted & I will never order from them again . Advice go to the better known sites or order direct from were you want your food .
If my money isn’t back by Tuesday latest I’ll be calling a few legal people . This to me is fraud on a big scale

11 de abril de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Dear Mike, Thank you for the review. firstly we apologies that this has happened. it seems like there may have been some technical issues when your order was being placed. However this is now sorted. I would like to confirm that our Customer Service team have now processed the required refunds. We will also drop you an email with any further information. Once again we apologies for any delay and for this inconvenience. Should you have any queries please do not hesitate to contact us on 0333 370 9000.

Best Wishes
Kukd Support

Avaliado com 3 de um total de 5 estrelas

I ordered from here for a buy one get…

I ordered from here for a buy one get one free pizza but I was charged full price didn't get the free pizza

14 de março de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Hi Linda thank you for the review, we apologies that this has happened. Are you able to provide us with a Order ID so that we can look into this for you and rectify where necessary. Please could you email us on support@kukd.com or kindly call us on 0333 370 9000.

Many Thanks
Kukd Support

Avaliado com 1 de um total de 5 estrelas

Fake site do not use

Fake!

Took my money and did not send order the order to the restaurant.

Reporting to bank and police for fraud.

Update:

The response below from KUKD is also a lie. I have emailed their support will all the details and they do not reply.

DO NOT USE

13 de março de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review, we apologies for this. all orders placed by consumers on kukd.com are processed through to the restaurant. In the event of any orders not being fulfilled/delivered we ensure to administer any refunds required. We apologies for the inconvenience, however we would like to assist with this matter and resolve any issues. Please could you kindly contact us with your order ID on support@kukd.com or call us on 0333 370 9000

Thank you
Kukd Support

Avaliado com 1 de um total de 5 estrelas

Collected order for restaurant where they had no partnership.

I placed an order for the first time for collection via kukd.com and paid for it online. Then 35 mins later, I turn up at the restaurant to collect to order and they tell me they are under new management and have no connection with kukd.com. Although kukd.com have offered to refund me in full, I was left out of pocket as I had to pay full price for all items at the restaurant. Am really annoyed that kukd.com don't carry out any due diligence on their restaurant partners. Guess I will go back to using their competition. No more orders from me kukd.com

11 de fevereiro de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for your review, firstly we apologies that this has happened. during this time we have spoken to the restaurant to find out why this happened as the order which you had placed had been received by the restaurant. We do understand that this has been an inconvenience and we will be in touch to help rectify this situation.

Avaliado com 5 de um total de 5 estrelas

Much easier than calling the local busy…

Much easier than calling the local busy Indian restaurant and having to hold.
Would definitely use again.
Orders store too so you can literally just re-order next time.
Happy days!

29 de janeiro de 2021
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for sharing a review. we hope that you enjoyed the meal.
best wishes
Kukd Support Operator

Avaliado com 1 de um total de 5 estrelas

Had a bad experience today

Had a bad experience today. Ordered food had an email to say its all gone through. 2 hours later no food restaurant didn't get the order. Contacted Kukd to be told my order was cancelled and a refund has been issued and may take 5 working days but nobody contact me to tell me What good is that on NEW YEAR'S EVE at 9pm at night THANKYOU VERY MUCH But they will give me 25%off my next order DON'T BOTHER. IF I COULD GIVE A ZERO RATING I WOULD

31 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All good

All good. Hot, and on time.

23 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for ordering via Kukd.com - we hope you enjoyed your meal.
Best wishes - Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Quick, easy and delicious

Great experience, confirmed order quickly and delicious food!

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review, we hope that you have enjoyed the meal, thank you again for using Kukd.com to order your takeaway.
Best wishes Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Such an easy way to order from our…

Such an easy way to order from our local Indian take away - no more waiting for the phone to be answered when they're busy and convenient card payments.

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for ordering via Kukd.com.
Best wishes Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Have used Kukd several times with my…

Have used Kukd several times with my local restaurant Jashaan Indian Restaurant & Takeaway (CF24 4NG), food is well-presented, delivered piping hot and is delicious

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for ordering via Kukd.com. We hope you enjoyed the meal.
Best wishes Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Excellent app with great ‘cash back’…

Excellent app with great ‘cash back’ creature that I’ve not encountered elsewhere.

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review. Our Kukd Points are a great reward which is loved my many of our consumers. we hope that you enjoyed your meal. Thank you
Kukd Operator

Avaliado com 3 de um total de 5 estrelas

777323 Good app, terrible food!

Kukd is a good app, easy to use, heat you can get points on your orders. Sadly, The Spice, Dover let us down, cold food and such rude staff. Will not be ordering from here again!

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review, Though we are pleased that you found our App easy to use - we do apologies that you have had a bad experience with your takeaway order. Please get in touch with us at support@kukd.com so that we can find out some more information and see if we can help you rectify the bad experience
Best wishes Kukd Operator

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