Kukd.com Avaliações 

127
O TrustScore é 1.5 de um total de 5

1,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We've noticed you haven't completed your order with The Bombay on kukd.com No your web app is shi# Went to pay rejected. [Acepted by bank] Lost order. Started again. Wanted me to create a... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered through kukd, just after 10.30 pm, a meal from Spice Republic 176 Dartmouth Road, London, SE26 4QZ. The meal did not arrive. When I phoned, a man casually said that the kitchen closed at... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered online an Indian meal from memsabb Indian restaurant Hertford. 5 minutes later I receive a phone call to say there will be no delivery as the restaurant is closed and I should rece... Ver mais

Avaliado com 2 de um total de 5 estrelas

Twice now they have sent a discount code (FIRST10) and twice now the codes have not worked - stating that codes only work on certain days. If that is the case, why bother sending the code on those... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online

Escrito pela empresa

Food Lovers...want something tasty delivered to your door? We can help! We’re constantly adding great new restaurants to tickle your taste buds! Visit our website or download our app to discover a great takeaway experience near you offering tasty discounts and reward with every order! #ForFoodLovers


Informações de contato

1,3

Muito Ruim

O TrustScore é 1.5 de um total de 5

127 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,3

Todas as avaliações

(127)

4 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

order no.777436

order no.777436

Fast delivery excellent food great taste nice and hot

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com


Thank you for ordering via Kukd.com. We hope you enjoyed the meal.
Best wishes Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Order number 777267

Order number 777267 , ordered vainilla spice Newport turned up on time and piping hot 🔥 tasted great

15 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Dear Sharon Lord, thank you for the review. hope you enjoyed your piping hot meal :)
Best wishes Kukd Operator

Avaliado com 4 de um total de 5 estrelas

Good app but does get quite glitchy…

Good app but does get quite glitchy often. Customer service always helpful and prompt.

9 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Hi thank you for the review. We apologies for any inconveniences with our App, are you able to get in touch with us so that we can look into what happened whilst you are using the app?
you can contact us via support@kukd.com - Many thanks

Avaliado com 5 de um total de 5 estrelas

Order number 772965 for Tiffins via…

Order number 772965 for Tiffins via Kukd.
Excellent service as always. Pre ordered in the afternoon for delivery at 7.15.
Order arrived on time, piping hot and delicious. Have used this service at least half a dozen times since lockdown. A reliable service is always delivered.

8 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for ordering via Kukd.com. we hope that you have enjoyed your meal from Tiffins
Best Wishes - Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Our order 772964 from chigwell tandoori…

Our order 772964 from chigwell tandoori was excellent as always. Never have a problem and the food is always spot on

8 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for ordering with Kukd.com, we are delighted that you have enjoyed your meal.
Best Wishes - Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Our order no.773121 from mint & Mango…

Our order no.773121 from mint & Mango was really nice, hot and arrived on time, the only negative was that the mint sauce was inedible I can’t describe what it tasted like but it wasn’t nice, having said that it didn’t put us off our meal at all. Highly recommended.

8 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review & you order with kukd.com. We are glad that you enjoyed the meal - we apologies on behalf of the restaurant about the mint sauce, we will ensure that this feedback is given to Mint and Mango - Many thanks
Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Quick and Easy

The kukd website and app make ordering my favourite takeaways so easy. With no glitches the orders go through directly first time, every time.

8 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the feedback, we are glad that you enjoy using the kukd service, and we hope that you have enjoyed you meal.
Best wishes - Kukd Operator

Avaliado com 4 de um total de 5 estrelas

Kukd is a good website

Kukd is a good website, have had issues with payments and they have always sorted out and communicated quickly, great customer service

8 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the feedback, we apologies for the payment issue you had experienced. We have looked into this matter to ensure that it is rectified and that it does not happen again. Thank you for ordering and we hope you enjoyed your meal.
Best Wishes - Kukd Operator

Avaliado com 5 de um total de 5 estrelas

Easy to use app

Easy to use app, nice selection of takeaways, had a issue in passed with a takeaway and kukd sorted it straight away and where extremely helpful.

7 de outubro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Good Evening, thank you for the review. We delighted to hear that you found our App easy to use. Thank you again for using kukd.com
Best Wishes - Kukd Operator

Avaliado com 2 de um total de 5 estrelas

Poor experience

Used the app a number of times and is ok. Annoyingly doesn't accept PayPal. A couple of times have entered a delivery time and they just get it wrong. Its definitely the app and not the restaurant as the restaurant provided the receipt printed from kukd. Ended up waiting two hours for an order I wanted to come in one hour. Support told me it was an issue they had fixed and changed the delivery time back to 60 mins instead of the 70mins it had been. Absolute nonsense. Won't use kukd again will just go direct to the excellent restaurant.

21 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Paid for food which was not delivered

Paid for food which was not delivered. Called restaurant and they said the order had not been received. I have tried to email and call kukd, no response as yet

14 de setembro de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Hello, we apologies for the inconvenience. for us to help with this matter are you able to send us an email with your order ID? You can email us on support@kukd.com or call us on 0333 370 9000.

Avaliado com 1 de um total de 5 estrelas

Dont know what this kukd lot are about…

Dont know what this kukd lot are about but there a bunch of jokers waste of time. Orderd food from a takeaway 5 mins away in the same post code. Thay told me food on the way but then sent me a E- mail saying thay dont deliver that far. Only check my E-mail once a day so sat for hours waiting. Stay clear order from propper delivery company

30 de agosto de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Hello, We're extremely saddened and sorry about your experience! It's unacceptable that we kept you hungry and we would never do this on purpose. Please allow us to investigate this further and make it up to you Mr. Kennedy! Please kindly forward us the email notification you received to support@kukd.com and our service team will investigate and revert back to you.

Avaliado com 5 de um total de 5 estrelas

tasty food

really very tasty food and they deliver food very quick

16 de junho de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you very much for the positive feedback.

Avaliado com 1 de um total de 5 estrelas

Poor customer service of kukd

This is the worst service I have ever used.
I thought I use the service for a Indian restaurant after 50 minutes of calling them and speaking to them my order was still not processed and my payment was taken I was told I would get a refund and i had to re order from the restruant and collect and pay again and wait for a refund from kukd this is the first and last time of using this service this is so poor. I will get a full refund as soon as possible this all kukd has done after waiting an hour more for my food and still had to make a separate order and different payment. What if I only had enough money for that order and no other money . You have done nothing to help or helped the order good through unbelievable never again.

1 de junho de 2020
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Kukd does not process the orders - will now give the benefit of the doubt after their response

I ordered takeaway meals from Four Counties Spice through kukd.com. After queries I found out that kukd.com takes the money, but does not process the orders and will not answer their phones "due to COVID-19". Also, they do not pass takeaway discounts to the customer. This was my first and last attempt to order through them. Kukd, to their credit responded quickly; the story from the restaurant is somewhat different, though. This could have been a mix-up, very annoying as such. My criticism re no takeaway discount stands.

29 de maio de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review, apologies for this. With regards to your 'pre order' the order only went through to the restaurant after they had opened today, which they would then accept. In this case it seems before the order went through, you had called the eatery with your order as per our call with the restaurant. We have not taken any payments as the order was placed as cash. Our phones lines are open every day till midnight - you can call us on 0333 370 9000. We apologies again for any inconveniences - One of our agents will be in touch to resolve any further issues.

Many thanks
Kukd Support Operator

Avaliado com 1 de um total de 5 estrelas

Data breach, hacked into storecard account 50+ spam mails received

Food arrived an hour earlier than requested. Food all good but less than 12 hrs later I got 50 spam emails and one of my storecard accounts got hacked. Had not given my email address to any other websites in the last 10 days, so this is too much of a coincidence for me. GDPR/data capture issues would not recommend. DID approach customer services but not interested, just said We don't have data breaches!
Have reported issue to Store involved and to Action Fraud website. I have the name address and phone number that goods were sent to and no-one has asked me for them...... They obviously aren't prepared to investigate. I will never use them again.

9 de maio de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review. we apologise for any inconveniences. we have not had any issues like this from any other customers of kukd.com. Are you able to send your contact details in to support@kukd.com so that we can look into this more. We make sure that no data is compromised, and keep all details secure. we hope that we are able to solve any issues and once again apologises for any inconveniences

Avaliado com 4 de um total de 5 estrelas

Excellent Customer Service.

Excellent Customer Service.
Had a payment error, where the payment was taken twice and the order didn't go through. Contacted Kukd - they were very helpful and immediately refunded both payments and provided a 20% discount code for the inconvenience. Best to avoid the app as it is a bit clunky and was the cause of this issue. Use the website where possible.

1 de maio de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the review, we apologies that this happened, and hope that you continue to enjoy ordering from your favourite via kukd.com

Thanks
Kukd Support Operator

Avaliado com 4 de um total de 5 estrelas

Easy,Fast,Efficient

Easy,fast and efficient service
Never had an issue with ordering online via there platform, have a nice range of restaurants to order from, only issues I’ve had is the delays on my order with the restaurant however I believe this is something the restaurant manage and not the online service! Download the app and you get 20% off your first Order just for downloading the app!

15 de abril de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Thank you for the Review. hope you continue to enjoy ordering your favourite takeaway via kukd.com.

Avaliado com 5 de um total de 5 estrelas

cant see why get all the complaints

never had an issue ordering via online or the app. Spent a lot of money through kukd ordering takeaways. Always provide discounts and also discounts from themselves. Had issues with restaurants and takeaways getting the orders wrong or being late but that is down to the restaurant not them. overall really good experience.

8 de abril de 2020
Avaliação não solicitada
logotipo da Kukd.com

Resposta da Kukd.com

Hi, thank you for the review. we are glad that you like our service and we hope that you continue to use our service to order your takeaway. we understand that sometimes restaurants can delay a delivery or perhaps get an order wrong, but we ensure that we do our best to solve the issue with the restaurant. thank you very much and best wishes.

Avaliado com 1 de um total de 5 estrelas

Doesn’t work

Have tried to order from here a few times and the restaurant never seems to get the order through. So you have to eventually call the restaurant who then tell you they have no order.

28 de março de 2020
Avaliação não solicitada

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