Kwik-Hang Curtain Rod Brackets Avaliações 28

Really abysmal.

Ordered two brackets and a curtain pole for just over $40. Paid $70 for delivery in 3-5 working days. Was not informed that had to pay customs charges so paid an additional £22 ($28). If there are additional charges these should be clearly stated on the website or don't deliver outside the USA!

Also, when i contacted them they told me to contact the postal service in the UK. All it said on the website was "September 2, 2020 at 5:25 Held at Delivery Depot/Delivery Office, UNITED KINGDOM" I asked them who to contact (or am i supposed to call every post office in the UK??) and they never bothered to reply. Eventually figured out is was parcel force and thats when i was told about the charge.

So paid $138 for a curtain pole and hooks....

My order never arrived, UPS never even received my package. I've reached out to the company over a dozen times and gotten zero response.

I am returning an order and nobody is attending to my concern. My order is missing 2 set of their double brackets. I cannot return almost $150 worth of brackets I ordered that I don't need right now because of the pandemic.

I'm very suspicious of this company. I placed an order and two of the brackets, Center brackets, do not work on my molding. I don't have weird molding, so I'm not sure what's up with their design but they don't work. I wrote to the company, I also placed a review, and I have heard nothing back from them. I then went online to see what other people said about the company – and interestingly the majority of bad reviews had to do with either no reply from Kwik Hang (which I completely believe!), or No Return of money when a customer returned a product. Wish I had seen those before I purchased from them. It's just a little weird that it's been days since I sent emails to them, and I have heard nothing. What's up with that? Not even an auto reply? Nothing. I'm not going to return the brackets given the other reviews where people say they don't ever get their money back, because I have to also pay return shipping! I would not recommend buying from them. I was excited about the product but there is a serious problem with customer service. Also, in every single one of the reviews where people had a problem, the company never once apologized. They just defend themselves and blame the customer! That is no way to run a business.
Under the least they can do is promptly reply to a customer who's having an issue with a product! They're not inexpensive – I expected far better from them. Very disappointed.

I placed two orders and never received either. I understand delays due to covid-19 however after week of no responses to my emails or Facebook messages I ended up commenting publicly on one of their posts. They ended up cancelling my order after a month of waiting. They blocked me on Facebook from commenting or messaging them. This company is a huge scam!!! Good try with your crappy response. The only email I received was your automatic response to my multiple emails sent and the email saying that you cancelled my order as per my request. If you haven’t placed an order from this company yet, don’t!!!

Poor customer service, ignorant staff. They held back my already paid for package without my permission. I noticed after several weeks my package hadn't shipped so I emailed and asked why. They said they thought I was going to order more. I never once said I was going to order more and I did not ask them to hold my package especially since it was already paid for. This confused me as to why would they not ship what was already paid for. After having to argue with them back and forth they finally did their job and shipped the items I bought weeks prior. I won't be ordering from them again and they can forget about any recommendations.

EDIT: I did not open a new order, I merely asked a question and they assumed I was ordering more without actually asking me first.

Terrible customer service. They say that they will email you back within 24 hrs, but I send them 3 separate emails and all I got was auto reply. Also I made an order 1 week ago and still do not the status of it at all. Stay away from them!!! For expensive brackets they need to have better service!

This company has bad customer service. I returned my order 3 days after I received it because they didn’t work on the type of window edging I have. Their return policy states returns can be made within 30 days. I returned it at my expense and my tracking shows it was received by them but I haven’t received a refund and I have sent them two emails asking about this and have not gotten a response.