LabelWorx Avaliações 

73
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Releasing is a breeze for my small label plus they offer accounting and demo solutions too. The best part is, when you have a problem, big or small they are only happy to help and solve it for you wit... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Faultless, Supreme customer service, super fast to answer questions or queeries. Easy to work with, patient, understanding and happy to accomodate where they can. I really do feel like I have fo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been working with LW for more than 16 years now. They've been the perfect business partner, constantly improving and upgrading their service with every update.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Support is very effective, all is well explained on the intranet, the only thing is dashboards etc looks old, but they work well so...

A empresa respondeu

Detalhes da empresa

  1. Serviço de Distribuição
  2. também em
  3. Gravadora

Escrito pela empresa

LabelWorx are the world's largest independent digital distribution partner for indie electronic music labels, representing labels from all over the world including Solid Grooves, Get Physical, ARTCORE, No Art, Hellbent Records, PIV, 1985 Music, and many more. Their mission is to empower independent labels and artists, supporting them with personalised advice and technology. LabelWorx believes in the power of electronic music and advocates for independent voices to thrive, ensuring they can focus on what matters most: the music.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

73 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(73)

17 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

disrespectful and unprofessional

I just found out they have terminated my contract and took down all the releases and the only notification was an email I oversaw few months ago. I can't even login and access the system anymore. All I got now is an excel file with the music metadata in case I want to move my catalog to another distributor. Reckless and disrespectful.
I am sure there are way better distribution partners than Labelworx.

5 de abril de 2024
Avaliação não solicitada
logotipo da LabelWorx

Resposta da LabelWorx

Supporting each label requires significant work on our end. While we wish we could work with everyone, we have to prioritize providing excellent support and ensuring the partnership is sustainable.

Avaliado com 1 de um total de 5 estrelas

I Have Great Tracks In R&B Genre

I have Great Tracks in the R&B Genre - Possible Hits. I applied to this Network. They send a Negative email back saying I need a High stream count on all Social Media which I already have some presence as a new Artist. How will I generate High Streams without any Label promotion? Thats the reason Im trying to sign up.

24 de fevereiro de 2024
Avaliação não solicitada
logotipo da LabelWorx

Resposta da LabelWorx

Thanks for reaching out and wanting to work with us. We understand building a fanbase as a new artist can be challenging. Our application process considers various factors, including streaming numbers, to ensure we can effectively support and promote the artists we work with.

That said, we’re always open to keeping an eye on emerging talent. Keep growing your presence, and feel free to reach out again in the future.

Avaliado com 1 de um total de 5 estrelas

great support staff, terrible managers!!!

Firstly, customer service team are great. they get 1 out of 1. label manager, Luke Bowe gets 0/5. I met Luke when he decided to take over a support case and tell me his staff time is valuable and referred me to knowledge base(which didnt answer question). The case was to do with reducing streaming options of releases. Same day, Luke pretty much told me to leave label and the next day sought to end my contract. This, despite 2 labels approved 2 weeks before, all artwork, press release, store acceptance done. Although I likely had legal grounds to take action, what's the point, who wants to be involved with a distributor that happily employs managers like this and give him a green light? Distributors like Labelworx love streams and big labels cos thats where the money is. For smaller label streams, no money for them but still good money for distributors. Be careful if you're a small label seeking to reduce streams to improve exclusivity and MP3 sales, you may be punished!!!!!!!!!!! Only thing close to an apology i received was that new label approvals and label review/terminations are not connected, hmmmm...
(p.s existing label was being relaunched in 2024 with new quality artists. Other 2 new labels for 2024 included well known acts-hence labelworx approval-or so i thought!)

24 de janeiro de 2024
Avaliação não solicitada
logotipo da LabelWorx

Resposta da LabelWorx

Thank you for your feedback, and we appreciate your kind words about our customer service team. We’re sorry to hear about your experience and want to clarify a few points. Our aim is always to support our labels, both large and small, but we also need to make decisions that ensure we can provide the best possible service and maintain a healthy partnership.

Regarding your support case, we strive to guide labels using our knowledge base to provide quick, clear answers.

Avaliado com 1 de um total de 5 estrelas

no moral value about your music

you first build a complete catalog, distributed by them, you give them the trust and then they suddenly close your account for an unknown reason: during an 'audit' we decided not to continue working together. (possibly because my label is too small and they can't earn enough) Worst of all: they steal your rights by placing your music on their compilations, so you can't just release your own music through another distributor, because the metadata blocks your music because the tracks are not allowed to be released through 2 distributors. They do delete your catalog, but all tracks are still on their compilations. Be careful, they are not concerned with the moral and cultural value of your music, they just want to make money from it. disgraceful.

1 de abril de 2023
Avaliação não solicitada
logotipo da LabelWorx

Resposta da LabelWorx

We understand how frustrating this situation can be. Our decisions, including account closures, are made after careful consideration to ensure we can continue supporting our label partners effectively.

Regarding the use of tracks in compilations, we only use music based on the licenses in place at the time and will continue accounting royalties for the term of the contract. However, releasing on our compilations does not prevent you from distributing the same tracks through another distributor. If you’re encountering any issues with metadata conflicts, please reach out to our support team, and we’ll help to resolve them.

Avaliado com 1 de um total de 5 estrelas

Worst distributor for dance music labels

Probably the worst distributor you could ask for. They completed sabotaged my year end of releases this year. I am going to lose my whole catalog of music from over 5 years and all Spotify count plays and Beatport chart positions because of some frat boys and incompetent customer services reps. Some of the content label managers and customer support reps have hot tempers and a lack of understanding about cultural sensitivity, artistic license, diversity, and race relations. The organization as a whole lacks professionalism most of the time, patience, critical thinking, nuanced thought, and empathy surrounding important areas of musical education, wisdom, heart, and soul. Their technology is archaic and when you point it out, they don't know how to take a joke. Instead, they terminate your account because they are coming down off their weekend benders. They are malicious and don't care about the labels on their roster. They set me back months of production work in the studio working hard. I had to cancel a vacation because of them and marketing promotions and meetings. I would go with another distributor if I had to choose all over again. They completely ruined my birthday and Christmas plans. Definitely, choose another distributor. You will regret working with LabelWorx.

4 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I own record labels for 15 years and…

I own record labels for 15 years and worked with many distribution companies in USA or Germany but had always some problems with their services. Since 7 years ago I moved under Label Worx (their are UK based) and must say their services are the best and I'm very satisfied. No scam, very polite and could solve all my requirements. Ok it takes sometimes longer, but the results are great - I can imagine that I am not the only customer who needs full attention. So thumbs up and I highly recommend them!

19 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad service

Their response time is very bad. They are not taking your request serious nor do they try to help you in a satisfying way. I try to get their help for 3 weeks and they are still not able to resolve that matter.

8 de fevereiro de 2019
Avaliação não solicitada

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