Releasing is a breeze for my small label plus they offer accounting and demo solutions too. The best part is, when you have a problem, big or small they are only happy to help and solve it for you wit... Ver mais
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Releasing is a breeze for my small label plus they offer accounting and demo solutions too. The best part is, when you have a problem, big or small they are only happy to help and solve it for you wit... Ver mais
A empresa respondeu
Faultless, Supreme customer service, super fast to answer questions or queeries. Easy to work with, patient, understanding and happy to accomodate where they can. I really do feel like I have fo... Ver mais
A empresa respondeu
I've been working with LW for more than 16 years now. They've been the perfect business partner, constantly improving and upgrading their service with every update.
A empresa respondeu
Support is very effective, all is well explained on the intranet, the only thing is dashboards etc looks old, but they work well so...
A empresa respondeu
LabelWorx are the world's largest independent digital distribution partner for indie electronic music labels, representing labels from all over the world including Solid Grooves, Get Physical, ARTCORE, No Art, Hellbent Records, PIV, 1985 Music, and many more. Their mission is to empower independent labels and artists, supporting them with personalised advice and technology. LabelWorx believes in the power of electronic music and advocates for independent voices to thrive, ensuring they can focus on what matters most: the music.
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I just found out they have terminated my contract and took down all the releases and the only notification was an email I oversaw few months ago. I can't even login and access the system anymore. All I got now is an excel file with the music metadata in case I want to move my catalog to another distributor. Reckless and disrespectful.
I am sure there are way better distribution partners than Labelworx.

Resposta da LabelWorx
I have Great Tracks in the R&B Genre - Possible Hits. I applied to this Network. They send a Negative email back saying I need a High stream count on all Social Media which I already have some presence as a new Artist. How will I generate High Streams without any Label promotion? Thats the reason Im trying to sign up.

Resposta da LabelWorx
Firstly, customer service team are great. they get 1 out of 1. label manager, Luke Bowe gets 0/5. I met Luke when he decided to take over a support case and tell me his staff time is valuable and referred me to knowledge base(which didnt answer question). The case was to do with reducing streaming options of releases. Same day, Luke pretty much told me to leave label and the next day sought to end my contract. This, despite 2 labels approved 2 weeks before, all artwork, press release, store acceptance done. Although I likely had legal grounds to take action, what's the point, who wants to be involved with a distributor that happily employs managers like this and give him a green light? Distributors like Labelworx love streams and big labels cos thats where the money is. For smaller label streams, no money for them but still good money for distributors. Be careful if you're a small label seeking to reduce streams to improve exclusivity and MP3 sales, you may be punished!!!!!!!!!!! Only thing close to an apology i received was that new label approvals and label review/terminations are not connected, hmmmm...
(p.s existing label was being relaunched in 2024 with new quality artists. Other 2 new labels for 2024 included well known acts-hence labelworx approval-or so i thought!)

Resposta da LabelWorx
We appreciate their work (Music Distribution), everything was very quick and perfect
The quality of the customer services is excellent.
Label Worx is the best Distributor, Once again, thank you for your dedication.
you first build a complete catalog, distributed by them, you give them the trust and then they suddenly close your account for an unknown reason: during an 'audit' we decided not to continue working together. (possibly because my label is too small and they can't earn enough) Worst of all: they steal your rights by placing your music on their compilations, so you can't just release your own music through another distributor, because the metadata blocks your music because the tracks are not allowed to be released through 2 distributors. They do delete your catalog, but all tracks are still on their compilations. Be careful, they are not concerned with the moral and cultural value of your music, they just want to make money from it. disgraceful.

Resposta da LabelWorx
Probably the worst distributor you could ask for. They completed sabotaged my year end of releases this year. I am going to lose my whole catalog of music from over 5 years and all Spotify count plays and Beatport chart positions because of some frat boys and incompetent customer services reps. Some of the content label managers and customer support reps have hot tempers and a lack of understanding about cultural sensitivity, artistic license, diversity, and race relations. The organization as a whole lacks professionalism most of the time, patience, critical thinking, nuanced thought, and empathy surrounding important areas of musical education, wisdom, heart, and soul. Their technology is archaic and when you point it out, they don't know how to take a joke. Instead, they terminate your account because they are coming down off their weekend benders. They are malicious and don't care about the labels on their roster. They set me back months of production work in the studio working hard. I had to cancel a vacation because of them and marketing promotions and meetings. I would go with another distributor if I had to choose all over again. They completely ruined my birthday and Christmas plans. Definitely, choose another distributor. You will regret working with LabelWorx.
I own record labels for 15 years and worked with many distribution companies in USA or Germany but had always some problems with their services. Since 7 years ago I moved under Label Worx (their are UK based) and must say their services are the best and I'm very satisfied. No scam, very polite and could solve all my requirements. Ok it takes sometimes longer, but the results are great - I can imagine that I am not the only customer who needs full attention. So thumbs up and I highly recommend them!
Their response time is very bad. They are not taking your request serious nor do they try to help you in a satisfying way. I try to get their help for 3 weeks and they are still not able to resolve that matter.
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