Ordered working platform turn up damaged, contacted company for refund, told to package it back ready for return, sent collection notes attached to ladder. No one turned up to collect. Contacted comp... Ver mais
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Veja o que dizem as avaliações
Great products, prices and service. Ordered two Little Giant ladders on two separate days, on free delivery (3-5 days). Both turned up next days before 9. Great bonus. A bracket was missing. Phone... Ver mais
Ordered a Zarges 2.6 m Reachmaster scaffold tower for £306 which was the cheapest we could find online . Ordered on 8th Feb with free delivery and a 3-5 working days expected timeframe. As the weather... Ver mais
Phoned the customer service department, before purchasing the ladder. They were very helpful and informative about which ladder would suit my requirements. The ladder was scheduled to arrive a few day... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ladders & Access - Working-at-height equipment since 2003 We supply trade‑quality ladders, scaffold towers, platforms, storage and fall‑protection across the UK. Our range covers extension, step and GRP ladders, roof/loft ladders, podium steps and mobile towers from trusted manufacturers, aligned to current standards where applicable (e.g., EN131). Not sure what you need? We’ll advise on height, material and load rating for your task. We serve homeowners, trades and organisations, with trade and council accounts available. Why choose us: 20+ years’ experience | Competitive pricing | Fast UK delivery | Support before and after purchase For advice or a quote, call 01746 781587.
Informações de contato
1st Floor Aztec Centre, Aztec West, Almondsbury, BS32 4TD, Bristol, Reino Unido
- 01746 781587
- info@laddersandaccess.co.uk
- laddersandaccess.co.uk
4,3
Excelente
171 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Andrew in Customer Service is a Star
I order 10 pallet trucks for my new business and I must admit that Andrew in Customer Service was outstanding! He couldn’t be more helpful! Delivery time was pretty good. I would defiantly recommend Ladders & Access! 5 Stars
8 de novembro de 2018
Avaliação não solicitada
Excellent and consistent service
Returning customer and have been looked after from start to finish. Excellent customer service and speedy delivery. Would recommend to anyone.
7 de novembro de 2018
Avaliação não solicitada
Excellent service
7 de novembro de 2018
Avaliação não solicitada
Highly Recommended
I was recommended Ladders and Access through an old colleague. The service did not disappoint- thanks Andy for a great product and timely delivery!
7 de novembro de 2018
Avaliação não solicitada
Original order was damaged in transit
Original order was damaged in transit, they phoned to tell me, offered refund, replacement or alternative, excellent service and prices!
23 de outubro de 2018
Avaliação não solicitada
Great service
Great service, ordered a couple of times now and they always arrive next day!
Would recommend
8 de outubro de 2018
Avaliação não solicitada
Waste of Time
Ordered steps for a Monday. Stressed the importance of the order. Phoned up at 16.30 on Friday telling us they couldn't deliver on the Monday as promised. Waste of time and energy. Cancelling the order and using a reputable company instead.
5 de outubro de 2018
Avaliação não solicitada
Waited for over a week for the ladders…
Waited for over a week for the ladders and no contact from them following the payment receipt!
Tried to cancel the order but they had to' check the details first'.
5 de setembro de 2018
Avaliação não solicitada
Resposta da Ladders and Access
Hi Paul,
It seems my colleague who dealt with this failed to inform you of the slight delay in delivery, and I really am sorry we let you down.
I can see the item was delivered a few days after this, which I am happy about. If ever you need any items again please contact myself and I will ensure we not only offer you great service, but will be offering a discount for the any future orders you place with us.
Many Thanks
Andy
Good customer contact over a small spec…
Good customer contact over a small spec change and delivered on time as promised.
27 de fevereiro de 2018
Avaliação não solicitada
Delivery took to long.
20 de fevereiro de 2018
Avaliação não solicitada
Great service.
17 de dezembro de 2017
Avaliação não solicitada
Excellent Service
Ordered a loft hatch and ladder set but when it arrived and was unpacked I noticed damage that had gone through the packing and hatch cover. I contacted Ladders and Access and a replacement was there the next day with no fuss, would highly recommend this company as not everything goes to plan and its nice to see great service when it doesn't.
30 de novembro de 2017
Avaliação não solicitada
Last minute Ladders
We were in a bind and really needed some last minute ladders. This company worked with us and somehow performed a miracle. The ladders were successfully transferred to our home in time! Thanks so much!
21 de novembro de 2017
Avaliação não solicitada
Professional Company
They always ship our ladders the same day we order them. Never have any problems with the quality. We highly recommend them!
16 de novembro de 2017
Avaliação não solicitada
Fantastic service and great customer …
Fantastic service and great customer service, was delivered within a timely manner, would recommend to anyone!!
14 de novembro de 2017
Avaliação não solicitada
Fantastic ladders if you need to get high
Fantastic service, had a problem where I couldn’t reach something that was too high, gave these guys a ring and they suggested a ladder a few days later and would you believe it I can reach now outstanding !!
10 de novembro de 2017
Avaliação não solicitada
Awesome Service
This is my go to company for everything ladder related. They have the best prices and most responsive customer service around.
10 de novembro de 2017
Avaliação não solicitada
Great service from placing the order to delivery !
Ordered From this company in the past and have had nothing but a great service. The gentleman on Customer services was very knowledgeable on his products and helped us by recommending a ladder.
Only good things for this company!
2 de novembro de 2017
Avaliação não solicitada
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