Lambeth Council Avaliações 

They often very reluctant to investigate complaints they ask you to keep taking and writing records for years and years hoping you will get fed up and stop bothering them. Yet they are always first to collect direct debit council tax useless council from top to bottom

I am extremely disappointed with the way an outstanding window repair has been handled. The window was physically broken in several places following an incident around Halloween last year. Lambeth Council attended and taped the window as a temporary measure; however, unbelievably, the wrong window was initially taped.

This issue has now been outstanding for almost a year. Wates subsequently attended the property and advised that the damaged window needed replacing. Despite this, during a recent conversation with Monica Thompson, we were told that replacing the window was something “we wanted” and that the issue was considered cosmetic.

A window that is physically broken in several places is not simply a cosmetic issue. We are not requesting replacement windows for appearance or personal preference. We are asking for a damaged window, which has remained in this condition since last year, to be properly repaired or replaced.

What made the situation even more disappointing was the manner in which Monica Thompson communicated. I found her tone and attitude unnecessarily dismissive and disrespectful when discussing what is a legitimate and long-standing repair concern. Residents should be able to raise genuine repair issues and receive clear, courteous and professional communication.

After waiting this long, temporary tape is simply not an acceptable resolution. If Wates has already inspected the damage and determined that the window requires replacement, it is difficult to understand why the matter is now being characterised as cosmetic.

This has been an extremely frustrating experience. I would give zero stars if that option were available. I hope Lambeth Council reviews both the outstanding repair and the way this matter has been handled and arranges for the broken window to be properly resolved without further delay.

Ridiculous. Issued a letter saying we owe you refund in council tax . 3 and half months later providing evidence they wanted for money they owe me . No result . Its supposed to take a maximum of 30 days .

By far the worst council in London, if not in the UK!
I'm a resident for 3 years now and I can tell how bad the service is. Constant missing of the weelkly rubbish collection often results in caos, fly tipping all around Clapham Park. The council does a terrible job overseeing the private service providers, usually the resident have to contact the council complaining and ofering solutions, because they are just useless.
The ONLY think the Lambeth council is efficient at, is issuing PCNs. They issued more than 1,000 PCNs per DAY last year! 360,000 PCNs just in Lambeth.
PCNs are trully a cash-cow in London...
Just criminal!

The customer service yesterday when registering my daughter was downright disgraceful. The woman at the front desk was hostile, cold, and profoundly rude. Not a single word of congratulations—just barking orders at me to answer "yes" or "no." I was completely repulsed by her attitude, and the only reason I didn't turn around and walk out was for my daughter's sake.

Absolute zero out of five stars. You are fast enough to snatch up our money, yet you employ people who treat residents like garbage. Train your staff properly! I am so thoroughly disgusted by this experience that I am actively moving my family out of this council, and we will never return to this wretched place.

Subject: Official Complaint regarding predatory littering enforcement tactics, officer misconduct, and unfair targetingI am writing to formally register my absolute disgust and condemnation regarding the conduct of Lambeth Council’s environmental enforcement officers. The current operation is not about keeping our streets clean; it is a predatory, revenue-raising scheme that targets vulnerable individuals while ignoring actual littering.The enforcers operating on behalf of Lambeth Council are a complete disgrace to public service. They are consistently ignorant, aggressive, and rude. They deliberately target people who look compliant or able to pay a fine, completely bypassing the actual problem of littering. I have personally witnessed these officers aggressively intimidating one individual while completely ignoring others throwing rubbish directly onto the floor right in front of them. This proves that their priority is hitting financial targets rather than protecting the local environment.Furthermore, the financial penalty levied for these minor incidents is completely disproportionate and far too high, especially during a time when people are struggling financially. Because these officers exhibit zero public decency, refuse to listen to reason, and treat residents with utter contempt, the only logical response for anyone approached by them is to simply walk away. They do not deserve the respect of cooperation when they show none to the public.Lambeth Council needs to urgently review the behavior of these private contractors, lower these extortionate fines, and ensure that enforcement is handled with fairness, equity, and basic human decency rather than aggressive greed.

Terrible residents parking website portal overly complicated . Patronising communication in reply to which didn't resolve the problem just made things worse and cost me more money.

i just got a 160 pound fine for driving down a road with a vehicle restriction that is only visible from one end of the road. i went the right way up the road and there are already cars in the road. no reason to think it was not allowed. i did a uturn and went back the other way trying to find a space and bam. 160m quid. what a load of rubbish. They should make it more bloody obvious if its a bike lane only 1 way. money making b*stards. i cant afford it so they can stick it

Just want to say , if you wish to pay for your certificates to be posted to you, don’t do it …. Apart from having to wait for over 3 months to have a correction done to my certificate, it has taken over 1 month and still waiting for the certificate. I was discouraged from coming to the town hall to pay and collect the certificates and they use Royal Mail postage of £9.00 for recorded delivery- which they can’t supply you with a tracking number either… Poor service choices… use DHL as they are cheaper then the post office in the uk and they can give you a tracking number as well as it delivered in 24 hours…

Yet another council tax hike for very little in return. Streets are dirty and there's been very little improvements in Lambeth for the 15+ years I've lived here. Still no food waste recycling for apartments. Property prices have fallen rather than risen here because of constant building of apartments. Depressing borough to live in.

Absolutely disgraceful treatment from Lambeth Council car pound.

My vehicle was taken due to an alleged invalid disabled badge, which I was unaware of. That’s one thing but what happened next is completely unacceptable.

My wife’s insulin was inside the car, and when I contacted the pound to explain the situation, I was met with zero empathy or willingness to help. I asked if I could quickly collect the medication or if a member of staff could retrieve it for me, both requests were refused.
This is not just poor service, it’s a complete lack of basic human decency.

We’re talking about essential, potentially life-saving medication, and the response was simply “no.”

There needs to be far better procedures in place for situations involving medical items. No one should be put at risk like this over a parking issue.

Shocking experience.

The most important thing I can say is the cooperation with the extremely kind, committed and competent officer Kurwahn Coote. His work means that any shortcomings of this advice can be put on the back of the head. Unfortunately, this advice made an unimaginable number of mistakes. You can see at every step the lack of communication, the lack of competence of the managers. In my opinion, no one there feels why they are there. It's sad, but local administration is a service to society, not someone's private business. However, in the end, I met a few officials there who understand why they are there. Thank you also for what they do.

A family member died in one of Lambeth Councils flats. The door had to be smashed in to retrieve her and was then boarded up with a cat still in there. We telephoned them to arrange access to collect the cat and to pick up some items (complicated by the fact that we live in the North and needed to make arrangements to get down to London) and were told on a Monday that they would get back to us in 48 hours, I called on the Wednesday and was told someone would get back to us in 48 hours. Its now 2 weeks later no one has got back to us in this very distressing time where we have lost a family member and had to get the RSPCA to save the cat, who then had to involve the police to break into the property again as RSPCA called the council first, who surprise surprise didn't call them back!

It almost seems like the longer they don't deal with this, the longer they can charge my deceased family member rent!!

I would rate 0 stars if I could.

Awful, incompetent staff who are unfriendly and unhelpful. Passed along from person to person each one even more unhelpful than the last, was even passed along to a department that didn't even deal with the issue I was trying to resolve then forwarded onto complaints - not sure why - who hung up while I was on hold. Waste of time and disgusting disregard for the people they are paid to represent.

Very disappointing experience with Active Lambeth.

I cancelled my ice skating membership by email on 26 February before the next billing date, exactly as instructed. My cancellation email was ignored and a payment was still taken on 1 March.

When I tried calling multiple times from my phone number, nobody answered. However, when I called from a different phone number, the call was answered immediately.

I was then told that a “one calendar month notice period” applies and that my membership would not end until May — meaning I would be forced to pay for multiple additional months despite cancelling in February.

This notice period was never clearly communicated when I signed up. It was not included in the confirmation email, receipts, or direct debit documentation. The only cancellation instruction provided was to email them, which I did before the next billing date.

During the phone call a staff member even claimed this was standard practice and referenced PureGym, but after checking their terms myself this comparison appears to be incorrect.

Overall this experience involved ignored cancellation emails, a payment taken after cancellation was requested, poor communication, and very unclear membership terms.

I hope Active Lambeth improves transparency and customer service so others do not experience the same situation.

The recent flurry of positive reviews is highly suspicious.

I have irrefutable evidence of a corrupt employee of the council.

The organisation is totally resistant to engaging with the substance of the matter and providing a substantive response. All whistleblowing procedures and complaints procedures are compromised.

Perhaps no wonder then that the person in question considers themselves untouchable

Lambeth Council continues to be an utter disgrace with a very long, well-established and deeply embedded culture of corruption at all levels.

For a laugh I called the switchboard and asked for details of their counter-corruption unit. She said "we don't have one".

I rest my case.

I called on a Saturday afternoon, boiler had packed up. The person on the phone was exceptionally helpful. I was given a job number and repair to be done within 24 hours. 4 hours later a very polite and helpful young man came round and managed to sort out the boiler. We have heat and hot water NOW.
VERY VERY SATISFIED WITH THE HELP AND ASSISTANCE TODAY. THANK YOU

26/01/2026 I had my house boyler change. 2 man specialist arrive 08:00 morning. Both of the gentleman very quit, job clean and faster. Same day late afternoon arrived electric enginer, fixed the install. Next day, 27/01/2025 arrived one inspector, he is very friendly man. So Everyone worked very well together. Thank you so much for the Lambeth Council.

I would like to specifically recognise Kurwahn Coote, Liveability Housing Officer at Lambeth Council, for his professionalism, persistence, and genuine care while dealing with a serious and ongoing water leak affecting my property.

From the outset, Kurwahn was responsive, clear, and respectful. He consistently followed up on actions, chased contractors, escalated concerns where needed, and kept communication open throughout. What stood out most was his personal ownership of the issue—he remained engaged and visible rather than relying solely on process.

During a stressful time, Kurwahn’s calm and reassuring approach made a real difference and gave confidence that the issue was being taken seriously. While wider repair timelines are influenced by system pressures, his individual commitment deserves recognition.

Thank you, Kurwahn, for your continued support and dedication—it has been genuinely appreciated.

Today at 11am the Refuse Lorry(my usual crew) came to deal with an horrendous pile of rubbish(7wks) in the Close Flats and as I lived opposite I watched now an again well over the hour it took the 3 of them…. I must say they were soldiers as it never seemed to end back an forth I felt so bad for them so gave them posh mince pies an chocolates…. I Care about them ✔️