LANDBAY Avaliações 

638
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Ver mais

Avaliado com 5 de um total de 5 estrelas

Extraordinary Collette (underwriter) I am so pleased we had Collette to be our underwriter on this case. We had to apply for several offer extensions and unexpected delays with legals and HMO l... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Recently did a Ltd company BTL Purchase for a client. The BDM Rahead was very informative and knew the criteria very well. The underwriter stayed in contact throughout and we had a direc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instituição Financeira
  2. Operadores de Mercado

Escrito pela empresa

Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

638 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 78% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(638)

134 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Service. Landbay do it again!

Landbay understand the specialist market, making the experience smooth and stress free. I had direct contact with the underwriter along with support from the business development manager and felt we worked well together to exceed the customers expectations.

20 de maio de 2025
logotipo da LANDBAY

Resposta da LANDBAY

Hi Adrian,

Thank you for your review. It's great to hear you had a smooth experience working with us, and we could help you go above and beyond for your client.

Avaliado com 1 de um total de 5 estrelas

Application for simple product switch…

Application for simple product switch submitted beginning of March. Took until May to go through. Understood there would be a soft underwrite but paperwork was submitted and not dealt with thus causing the client to revert to the SVR thus incurring uneccessary expense.

1 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Easy to communicate

Easy to communicate, very much a common sense Lender!

9 de abril de 2025
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Resposta da LANDBAY

Thank you, Andrius! We look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

Product switch under new scheme

Product switch under new scheme - all worked well.

2 de abril de 2025
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Resposta da LANDBAY

Hi Ian, thank you for your review. We're glad you enjoyed our new product transfers and working with us!

Avaliado com 5 de um total de 5 estrelas

quick completion

completion before april deadline due to smooth and efficient process

28 de março de 2025
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Resposta da LANDBAY

Hi Gary,

We're pleased we could help you meet the deadline, and that you found the process smooth and efficient. We look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

Exceptional Service

The service Received from the underwriter Katie was exceptional, another offer within 7 days and that included getting the valuation back. My client is a very experienced portfolio landlord and is always very impressed with the choice of products and service received.
Alex my BDM is also exceptional.

26 de março de 2025
Avaliação não solicitada
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Resposta da LANDBAY

Hi Gary,

Thank you for your review.

We're so glad you enjoyed working with us and have passed your feedback on to Katie and Alex!

Avaliado com 1 de um total de 5 estrelas

Avoid

If you are a mortgage broker wanting to look after your clients, avoid this company like the plague, one of the worst experiences sorting what should be simple PT's. Place your case with a lender who can offer something going forward.

19 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience with Harry…


I had a fantastic experience with Harry & David from Landbay. They were incredibly professional, friendly, and approachable throughout the process. Their communication was excellent, making everything clear and straightforward. The service was impressively quick, with no unnecessary delays. They went above and beyond to ensure a smooth transaction, demonstrating great expertise and efficiency. It’s rare to find such a combination of speed, friendliness, and professionalism in the industry. I highly recommend Harry & David at Landbay to anyone looking for a hassle-free, seamless experience. It was a pleasure to deal with from start to finish!

18 de março de 2025
Avaliação não solicitada
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Resposta da LANDBAY

Hi Imran,

Thank you for your five-star review. We're so glad you enjoyed working with us and have passed your feedback on to Harry and David.

We hope to work with you again soon!

Avaliado com 1 de um total de 5 estrelas

Landbay.....could do better.....

Landbay agreed the mortgage so i'm grateful. They only issue mortgage offer for 3 months (even for new builds). Offer extensions are non-existent, pick a new product. Buildings Insurance Quote required for a 5th Floor Flat to protect against flooding ...... Noahs Ark insurance came in handy here..... The only reason Landbay got 1 start is because of the underwriter A. Cross! He is a credit to Landbay!

I won't be using Landbay for a long long time....

28 de fevereiro de 2025
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Resposta da LANDBAY

Dear Lee,

Thank you for sharing your feedback. We are sorry to hear that your experience with Landbay did not meet your expectations, and we appreciate the opportunity to address your concerns.

Regarding the building insurance requirement, we understand your frustration. However, this is a standard procedure for properties with a high risk of surface water flooding, regardless of the floor level. Our primary concern is ensuring that properties are adequately protected and secure, and in cases where flooding could impact accessibility or security, we require confirmation that the insurance terms align with our standards.

We also understand the timing of the property inspection caused delays in processing your mortgage. As the property was a new build and not fully completed within the initial 90-day offer period, we were unable to issue a timely extension. As a result, a new offer was issued based on the available products at that time, which included a slight adjustment in the rate. We acknowledge that this situation wasn’t ideal and apologise for any inconvenience it may have caused.

We’re grateful for your recognition of our underwriter, Adam, and we will certainly pass along your kind words.

We hope you will reconsider using Landbay in the future, and we would be happy to assist with any further questions or concerns.

Please don’t hesitate to reach out directly to discuss any additional feedback you may have.

Kind regards,

Landbay

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I recently had the pleasure of working with Landbay on a mortgage case, and I couldn't be more impressed with the service I received. A huge thank you to Katie Zerafa and Rahead Hussain for their exceptional support throughout the process.

From start to finish, Katie and Rahead were approachable, proactive, and always available to address any queries. Their dedication and expertise were instrumental in getting the case over the line, and their professionalism made the entire experience smooth and stress-free.

It's rare to find such outstanding individuals who go above and beyond for their clients, and because of their fantastic service, I’ll certainly be looking to process more cases with Landbay in the future.

Thank you again, Katie and Rahead – I genuinely appreciate your help and look forward to working with you both again soon!

18 de fevereiro de 2025
Avaliação não solicitada
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Resposta da LANDBAY

Hi Irfan,

It's great to hear you enjoyed working with us and are impressed with our service.

We have passed this great feedback on to Katie and Rahead. We look forward to working with you again soon!

Avaliado com 5 de um total de 5 estrelas

Fantastic Service

Collette has been extremely helpful and informative throughout the process to ensure we got to offer quickly and efficiently and Paula gave us time to discuss and support the deal upfront so we could submit with confidence

14 de fevereiro de 2025
Avaliação não solicitada
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Resposta da LANDBAY

Thank you for your review, Sam! We're glad you enjoyed working with us and have passed this on to Collette and Paula.

Avaliado com 5 de um total de 5 estrelas

Landbay’s new online Product Transfer system

Landbay’s new online Product Transfer system is slick, seamless, and incredibly easy to use—a game-changer for brokers! The process is intuitive, efficient, and saves valuable time. A special thanks to Paula Dowson, whose expert guidance and support were invaluable in getting our first application over the line smoothly. Her professionalism and in-depth knowledge made the experience even better. This new platform is a fantastic addition to Landbay’s offering, reinforcing their commitment to innovation and broker-friendly solutions. Highly recommended!

Gary, Independent Mortgages Direct NE

4 de fevereiro de 2025
logotipo da LANDBAY

Resposta da LANDBAY

Hi Gary,

Thank you for your review! We're so pleased you found our Product Transfers seamless and easy to use.

We've passed your feedback on to Paula and look forward to working with you again soon!

Avaliado com 5 de um total de 5 estrelas

submitted a btl ltd purchase case with…

submitted a btl ltd purchase case with Landbay after so long and what a smooth and great experience,
i must say that the property was above a commercial unit and previously got declined 3 times,
the under writer of the case was Scott Thomson a very efficient and responsive UW, case went to offer within days.
so next case is definitely will be on top of my list.

4 de fevereiro de 2025
Avaliação não solicitada
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Resposta da LANDBAY

Thank you, Roja. We're so glad to hear you had a smooth experience with us and will pass on the feedback to Scott!

Avaliado com 5 de um total de 5 estrelas

Excellent work Landbay!

Great work Landbay! in my opinion you are one of the few lenders that will lend against the increased value of a residential property after light refurbishments have been undertaken and without any fuss! The client is also a first time landlord! Thanks to all your team - from the Development Manger to the underwriter's and finally the completion team!

21 de janeiro de 2025
logotipo da LANDBAY

Resposta da LANDBAY

Thank you for the fantastic review, Andy! We're happy to hear our products could meet your clients needs without any hassle. Looking forward to working with you again soon.

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