Took a little extra time because I asked for the inspection and extra package care and it was absolutely worth it. The big box crossed the world unharmed and the figured made it flawlessly. Support... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ich musste woanders meine Figur estellen, da die Versandkosten bei dem Shop, bei dem ich sie ursprünglich vorbestellt hatte, mir leider über 140€ berechnet wurde. Meine Freundin hat mir sodann LapinN... Ver mais
A empresa respondeu
Product selection is solid, prices are very competitive. I really like that taxes are paid upfront. Order preparation can feel slower than average (around a week in my case, but my order might have... Ver mais
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Quick to reply to my support emails(regarding mostly about the JapanPost suspension for European market). They provided me with a few options regarding my package with them. And worked with the best s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
LapinNoir.JP is an online store that sells anime figures and goods loved by customers worldwide. Their collection includes popular characters and series such as Attack on Titan, Naruto, and One Piece. They offer high-quality products at competitive prices sourced from trusted suppliers and manufacturers, ensuring authenticity and quality. LapinNoir.JP caters to both seasoned collectors and those starting to explore the world of anime. They provide excellent customer service and fast shipping to customers worldwide, ensuring a seamless shopping experience. Shop now at LapinNoir.JP and discover the world of anime like never before! Certified as a partner shop of My Figure Collection in August 2023. (MFC PARTNER SHOP)
Informações de contato
4,9
Excelente
371 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Genuinely recommended!
Bought a figure from Lapin Noir for the first time, and I was extremely pleasantly surprised.
There were some mistakes when I made the purchase on the site (got charged tax when it wasn't due) and they were so fast at noticing and fixing it that I didn't even get to send an email about it. That was impressive, very professional of them.
Other than that, the items were packaged properly, and they arrived in perfect conditions. That's not something I'll gloss over, since I've bought things in other places that didn't even put half that much effort into it.
Will be ordering again for sure!
13 de março de 2026
Resposta da LapinNoir.JP
Thank you very much for your wonderful review.
We are truly honored that your first experience with our store was a positive one, and that you were satisfied with both our service and support. We also sincerely appreciate your kind words regarding how we handled the tax issue promptly.
At our store, we always strive to operate with great care to ensure a smooth and worry-free experience for our customers. Your feedback is a great encouragement to our entire team.
We are also very pleased to hear that your items were well packaged and arrived in perfect condition. Ensuring the safe delivery of our customers’ valuable items is one of our highest priorities.
We will continue working hard to provide a reliable and satisfying shopping experience, and we look forward to serving you again in the future.
Thank you again for your support.
Resposta da LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that you loved our free storage service. Our goal is to provide a convenient and flexible shopping experience, and we are very happy to know that it met your expectations.
We will continue to improve our services, and we look forward to serving you again in the future.
Legit and amazing!!
Their support emails are very timely and readily answered all my questions about storage. Both of my figurines got shipped out months after the second was released with no hiccups. Came in pristine condition, brand new and not even a crease on the corners of the boxes because the box they shipped them in fit both perfectly! That really impressed me. So you can trust their packing! I’m happy with the experience, and I don’t think I need to go anywhere else for my figures.
12 de março de 2026
Resposta da LapinNoir.JP
Thank you very much for your wonderful review.
We are truly honored to hear that you found our customer support to be prompt and helpful, and that you were satisfied with our responses regarding the storage service.
We are also delighted to know that your valuable figures were delivered smoothly, even after being shipped several months following the release of the second item, and that they arrived in pristine condition. Your kind words regarding the packaging and product condition mean a great deal to our team.
We especially appreciate your compliments on our packaging. We always take great care to ensure that every item is packed securely and arrives in the best possible condition.
Your satisfaction with your overall shopping experience is a great encouragement to us. We will continue striving to provide even better service in the future.
Thank you again for your support, and we look forward to serving you again.
Good and friendly employees
Thank you, trustable seller, my figure arrived on wednesday, even though it was broken slightly on the pigtail but that is probably the shippers fault because they always throw the boxes
16 de março de 2026
Avaliação não solicitada
Resposta da LapinNoir.JP
Thank you very much for your review and kind words.
We are delighted to hear that you were satisfied with our staff and service, and we are glad that your package arrived safely.
However, we are very sorry to hear that there was slight damage to the pigtail part of the figure. While it may have occurred during transit, we truly regret that your item was affected in any way.
If a similar issue occurs in the future, we kindly ask that you contact our customer support within 3 days of delivery.
We will review the situation and check whether manufacturer support may be applicable. Please note that any warranty service is subject to the manufacturer’s confirmation of an initial defect.
When contacting us, we would greatly appreciate it if you could include clear photos of the damaged area as well as the outer box and packaging condition.
We will continue striving to improve our packaging and services to ensure a better experience for all our customers.
Thank you again for your support, and we hope to serve you again in the future.
Fair and worthy!
Absolutely amazing! First time ordering from here. Communication with them was so smooth, especially when I was having trouble logging in. Shipping was fast and I'm so satisfied with my figurine! Will be buying more often!!
18 de março de 2026
Avaliação não solicitada
Resposta da LapinNoir.JP
Thank you very much for your wonderful review.
We are truly delighted to hear that your first experience with our store was a positive one. It means a lot to us that you found our communication smooth, especially when assisting with your login issue.
We are also very happy to know that your order arrived quickly and that you are satisfied with your figure. Providing a smooth, reliable, and enjoyable shopping experience is always our top priority.
Thank you again for your kind words and support. We sincerely look forward to serving you again in the future.
Preorder payments and excellent customer service!
The ability to make payments for the pre-ordered item was very nice! Lapin also did an excellent job in packaging everything, as I also had other items that were placed inside the same package that had stored in their version of "Pile of Loot" (LNJ Storage). They also calculated the tariffs and any extra fees for me so there were no issues there. My package was shipped from Japan to Florida, USA and arrived in a little over a week. I will definitely buy from them again since the prices were very reasonable, including shipping costs, and the customer service was excellent. They replied quickly to my questions about combining my items for shipping. Definitely worth a try!
19 de fevereiro de 2026
Resposta da LapinNoir.JP
Thank you very much for your detailed and kind review!
We are truly delighted to hear that you were satisfied with our Partial Payment option, packaging, and overall customer service. It is especially wonderful to know that LNJ Storage helped you conveniently combine your items and that your package arrived safely and smoothly without any issues regarding tariffs or additional fees.
Our team always strives to provide a transparent and stress-free shopping experience, from flexible payment options to careful packing and clear cost calculations, so your feedback means a great deal to us.
We are also very happy to hear that your shipment arrived in just over a week from Japan to Florida. Thank you for recognizing our efforts in both shipping efficiency and communication.
Thank you again for your trust and support. We truly appreciate it and look forward to serving you again in the future.
Highly recommended, one of the best prices and quick support.
Their support had been quick to respond. Ordered my desired figure without any issues, they seem to have one of the best prices on the market.
17 de fevereiro de 2026
Resposta da LapinNoir.JP
Thank you very much for your kind review and recommendation.
We are truly happy to hear that you were satisfied with both our pricing and customer support. Our team always strives to respond as quickly as possible and to provide a smooth and reliable shopping experience for collectors around the world.
It also means a lot to us that you found our prices competitive and were able to purchase the figure you were looking for without any issues.
Thank you again for your support. We sincerely appreciate it and look forward to serving you again in the future.
Resposta da LapinNoir.JP
Dear Customer,
Thank you very much for taking the time to share your review.
We are very pleased to hear that you were satisfied with our delivery options and the speed of shipping. Our team always strives to provide flexible shipping choices and a smooth delivery experience for our customers around the world.
Your kind feedback is greatly appreciated and encourages us to continue improving our services.
Thank you again for your support. We sincerely look forward to serving you again in the future.
Warm regards,
LapinNoir.JP
Customer Support Team
Great service
It was my first time using their services so I didn't make what to expect.
The staff know what they are doing and are quick on communication via emails The item shipped fast and arrived without additional issue.
9 de fevereiro de 2026
Resposta da LapinNoir.JP
Dear Customer,
Thank you very much for your kind review.
We are truly delighted to hear that your first experience with our store was a positive one. It means a great deal to us that you felt well supported by our team and that our communication was helpful throughout the process.
We are also very happy to know that your item was shipped promptly and arrived safely without any issues.
Thank you again for choosing our store for your purchase. We sincerely look forward to serving you again in the future.
Warm regards,
LapinNoir.JP
Customer Support Team
Highly recommend!
Package was well wrapped, arrived safely and in excellent condition! Would recommend especially as they have a pay installments option for pre-orders which helped spread the cost.
2 de março de 2026
Avaliação não solicitada
Resposta da LapinNoir.JP
Dear Customer,
Thank you very much for your wonderful review and kind recommendation.
We are truly delighted to hear that your package arrived safely and in excellent condition. Our team takes great care in packaging each order, so your feedback means a great deal to us.
We are also pleased to know that our installment payment option for pre-orders was helpful in spreading out the cost. We introduced this service to make collecting more accessible and comfortable for our customers, so it is very rewarding to hear that it supported you.
Thank you again for your trust and support. We sincerely look forward to serving you again in the future.
Warm regards,
LapinNoir.JP
Customer Support Team
great experience
great price and i found it really useful that you can pay in instalments, made it super easy!
packaging was great, item was very secure.
will definitely be buying again!
29 de janeiro de 2026
Resposta da LapinNoir.JP
Thank you very much for your wonderful review!
We are truly delighted to hear that you had a great experience with us. It means a lot to know that our pricing and installment payment option were helpful and made your purchase easier and more comfortable. We understand that figures can be a big investment, so we are glad our partial payment option could support you.
We are also very happy to hear that the packaging met your expectations and that your item arrived safely and securely. We always do our best to ensure every figure is carefully protected during transit.
Your kind words encourage us to continue improving our service every day. We sincerely look forward to serving you again in the future.
Thank you once again for your support!
Warm regards,
Tomo
LapinNoir.JP
Customer Support Team
Beware off them, it’s a 50/50 (bootleg or real thing)
I bought 5 Figures (one double without wanting to, was obviously also on me for not checking twice but the website was buggy) two of them were scratched with no signs of damage from outside, they were also not sitting/laying right or would just straight up not fit into the stand and parts would fall out of their places, concluding it is a hit or miss and therefore you can’t be sure if they’ll give you the legit thing or bootlegs, wouldn’t recommend
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da LapinNoir.JP
Dear Customer,
Thank you for taking the time to share your feedback.
We are genuinely concerned to read your comments and would like to address them clearly and responsibly.
First and most importantly, at LapinNoir.JP we sell only authentic products sourced directly from authorized distributors and manufacturers in Japan. We do not sell bootleg, counterfeit, or imitation items under any circumstances. Product authenticity is strictly managed and never compromised.
The statement suggesting there is a “50/50 chance of receiving a bootleg” is factually incorrect and may mislead other customers. We take authenticity extremely seriously and operate with full transparency and strict compliance standards.
Regarding the scratches, fitting issues with the stand, or loose parts you mentioned, we sincerely apologize for the frustration this may have caused. Such issues can result from manufacturing tolerances, factory quality control variations, or internal shifting during transportation, and are not indicators of counterfeit products. Even authentic items may occasionally have defects within manufacturer standards. In such cases, we follow the official manufacturer’s policies and procedures for resolution.
If any of your items are defective or damaged, we kindly ask that you contact our customer support team directly with clear photos and details. We will investigate thoroughly and respond appropriately.
As for the duplicate purchase, our system processes exactly what is selected during checkout. However, if notified before shipment, adjustments are often possible, and we are always happy to assist.
We take your feedback seriously and will continue working to improve our website and quality control processes.
If you would like to resolve this matter constructively, please contact us directly. We remain committed to handling the situation in a fair and professional manner.
Sincerely,
LapinNoir.JP
The shipment got me
The shipment got me, didnt knew or was told that I need to enter and pick what I want to be shipped. Waited 2 weeks until I understood "wait a second I didn't pay for shipment or got a code" just to go and find out its a step in the process, couldhave been more clear after purchasing the figures.
Thats the only reason I gave 4* and not 5*. Product came well packaged, as described, good prices. Everything was perfect. For sure I will purchase from here again when ill have new figures to buy.
27 de janeiro de 2026
Resposta da LapinNoir.JP
Dear Customer,
Thank you very much for your honest and detailed review.
We sincerely apologize for the confusion regarding the shipping process. We completely understand how frustrating it must have been to wait and later realize that an additional step was required.
After reviewing your order, we would like to gently clarify that during checkout, LNJ Storage was selected on the shipping method selection screen.
As the name suggests, LNJ Storage means that the items are stored at our warehouse instead of being shipped immediately. This service requires the customer to submit a shipping request when they are ready for dispatch.
LNJ Storage is designed to offer flexibility and convenience, allowing customers to:
Combine IN STOCK items and PRE-ORDER items into one shipment
Choose their preferred shipping timing
Save on international shipping costs by consolidating multiple orders
We also provide a detailed explanation page about LNJ Storage, which is available on our website, including on the top page. We kindly ask customers to carefully review and agree to these terms before selecting LNJ Storage.
That said, we truly appreciate your feedback and understand that the process may not have been clear enough. We will continue working to improve our guidance so future customers can better understand how the system works.
We are very happy to hear that the product arrived safely and was well packaged, and that you were satisfied with our pricing and service.
Thank you again for your trust and for your willingness to shop with us again. We look forward to assisting you with your next figure purchase.
Warm regards,
LapinNoir.JP
Another spot on delivery from them.
Another spot on delivery from them.
This time it was a 1:1 replica from Banpresto which I'm sure they put some time in finding it.
Thanks again for the service.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da LapinNoir.JP
Dear Customer,
Thank you once again for your continued support and for your wonderful review!
We are truly grateful that you chose to shop with us again.
We also want to sincerely thank you for always sharing such amazing photos on Instagram. Your posts and support genuinely encourage and motivate our entire team more than you can imagine.
We will continue updating and improving our website and services to make your shopping experience even better. We truly hope you will keep enjoying shopping with us for your future figure finds.
Thank you again for being such a valued part of our community.
Warm regards,
LapinNoir.JP
Wonderful Experience
Quick response, fast shipping and at a great price compared to the rest. Will definitely be using LapinNoir for all future purchases.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da LapinNoir.JP
Thank you very much for your wonderful review!
We are delighted to hear that you were satisfied with our quick responses, fast shipping, and competitive pricing.
Your kind words truly motivate our team, and we are honored to be considered for your future purchases.
We sincerely appreciate your support and look forward to serving you again.
Excellent (safe!) packaging and…
Excellent (safe!) packaging and communication. Thanks!
27 de janeiro de 2026
Resposta da LapinNoir.JP
Thank you very much for your kind review!
We are delighted to hear that you were satisfied with our packaging and communication, and that your order arrived safely.
Your feedback is greatly appreciated and encourages our team to continue providing careful service.
We look forward to serving you again in the future.
Very pleased
Everything was correct and shipped promptly. Good service. Managed to find a figure that I couldn't find elsewhere.
28 de dezembro de 2025
Resposta da LapinNoir.JP
Thank you very much for your wonderful review.
We are delighted to hear that everything was correct and that your order was shipped promptly.
We are especially happy that you were able to find a figure that was difficult to find elsewhere.
Your kind words truly encourage our team to continue providing reliable service and carefully selected products.
We sincerely appreciate your support and look forward to serving you again in the future!
Resposta da LapinNoir.JP
Thank you very much for your kind feedback.
We are glad to hear that you were satisfied with the packing and that the product arrived safely.
Careful packaging is very important to us, and your comment truly encourages our team.
Thank you again for choosing our store, and we look forward to serving you again in the future.
I like the free storage service
I like the free storage service. It's free and easy to use.
28 de dezembro de 2025
Resposta da LapinNoir.JP
Thank you very much for your kind review.
We are happy to hear that you like our free storage service and find it easy to use.
Our goal is to provide a convenient and stress-free experience for our customers, and your feedback truly encourages our team.
Thank you again for choosing our store, and we look forward to serving you again in the future.
Miku Figures
I ordered 2 Miku figures, and they were both packaged super well and arrived quickly! Thank you!
28 de dezembro de 2025
Resposta da LapinNoir.JP
Thank you very much for your kind review.
We are delighted to hear that both Miku figures arrived quickly and were well packaged.
Your words of appreciation truly mean a lot to us and motivate our team to continue providing careful packaging and reliable shipping.
Thank you again for choosing our store, and we sincerely hope to serve you again in the future!
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