Laresar Avaliações 

Wish I had read all the reviews before purchasing, but too unwell at the time to do a detailed search. Product was always faulty and even received an email about faulty product and need for replacement after purchasing. Now stopped working all together, 1,5 yrs after purchasing.
My warranty is still valid and they keep saying it is expired and they cannot help me.
I have sent several emails, videos and copies of documents to no avail. There is no phone number or any other website to write something and they have no twitter or any other online profile presence. You access the support via email, and sometimes someone may respond after weeks with no helpful information or advice. They have no service or after sales support in the UK at least.
Even this Trustpilot page is unclaimed! Guess why.

I was really happy with the Laresar 6 Pro for about 18 months—great suction, smart navigation, and reliable cleaning. Then it started showing a “battery not installed” error. I tried replacing the battery, but it didn’t help.

I contacted the supplier (still under warranty), sent a video as requested, and then… nothing. No follow-up despite several messages. Luckily, Amazon stepped in and refunded me after I returned the unit.

It’s a great device when it works, but the lack of customer support is a serious concern.

Unit broke 5 weeks in, making me just through hoops to prove an issue constantly telling me to do different things I know won't work as the unit is dead, no buttons do anything.

Now asked me to 'short-circuit the charging seat shrapnel with a screwdriver or scissors', if this is what i think this may not even be safe to do.

Terrible customer, service, or lack of. The vacuum is pretty good, but I’ve been trying and trying to get someone to answer me via email as I need a part replaced on my dustbin and they do not respond. The only way to contact them is through email. If anybody else knows how to get a hold of them please let me know.

This must be the worst company ever for customer support. I had a faulty that occurred on my L6 pro on the last day of warranty. They sent sever options bty e-mail to resolve and eventually said they would replace the unit. surprise surprise they came back and said they wouldn't as it was "out of warranty". Despite over 30 e-mails now no one has responded, I've now given up. I would never go near this company again and Amazon should delist them for poor service.

I’ve been emailing Laresar support for months about a faulty dust-collection feature. I’ve followed all troubleshooting steps, multiple times, sent photos of the issue, and waited patiently, but nothing works.
The machine is essential to my daily routine, especially now that I'm unwell and physically limited. The lack of real solutions (only self-testing guides) has turned this into a stressful ordeal. My warranty expires in September and it feels like they’re stalling until it’s void.
I’m deeply disappointed by the poor service and product quality. Please improve, Laresar, customers deserve better. If no action is taken, I’ll escalate the complaint to consumer channels.

Der Saugroboter ging kaputt. Zuerst hat mir der Service geholfen, den Fehler zu finden. Der Akku war kaputt. Dieser sollte zugesandt werden, ist aber nach mehreren Wochen nicht angekommen. Dann habe ich beschlossen, das Geld zurück zu bekommen und eine Frist gesetzt. Hierauf hat sich der Kundenservice nie mehr gemeldet.

aspirateur robot en panne au bout de 18 mois (sous garantie) et le support Laresar ne veut rien faire.

My stick vac was amazing until it wasn’t.
The roller stopped spinning and I did every troubleshooting thing I could.

I sent countless emails asking for help. I got no response. I can’t find a phone number to call. Wasted my money. I wish the customer service could help me.

Pessima assistenza,non riescono a trovare un pezzo di ricambio ,

DO NOT BUY!
Do not buy this vacuum. Worst product ever, broke from the get go. They sent me a replacement that was even more damaged and now I'm stuck with a faulty robot and will have to fork out to buy another from somewhere else. They ignore emails and refuse to help. Company needs to be shut down.

Awful customer service. I had an issue with the robovaccum I purchased and customer service said they will replace the battery for me as that’s the issue and now it’s been months I’m getting no reply from them. I keep emailing them but nothing. Now I have something I paid so much for and it doesn’t even work. Don’t waste your money.

Wow im super upset with this Vacuum cleaner...
I think I got a faulty Vacuum Cleaner from you guys...
From day one its been struggling to even pick up feathers and little seeds....

Im very dissapointed in this product plus there is zero customer service after u buy this product...

I've emailed a few times without any response.

( WARNING ⚠️ DO NOT BUY THIS PRODUCT ) ONLY DISSAPOINTMENT WILL FOLLOW...
IM MOST UPSET AS I SAVED FOR THIS VACUUM SO HARD... AND NOW THEY JUST IGNORE ME 🙄 THEY DONT EVEN DESERVE 1 STAR .....

Laresar may be the worst customer support I've seen until now... Broken vaccum with an error, they told they would replace the battery and so on so further and it's been 8 months and they didn't even own up to it! They waited until the end of my warranty to stop responding! Please DON'T BUY ANYTHING from this company unless you want to throw your money in the gargage!!

No quieren saber nada de la garantía. Jamas volveré a comprar nada de esta marca.

L'aspirapolvere va bene, ma nom esiste che l'acquisti su Amazon e poi non trovi i ricambi. Puoi praticamente buttarla. Mai più acquisterò marchi che non siano conosciuti. Tra l'altro costata più di altre blasonate marche, ma ripeto, l'aspirapolvere è perfettamente funzionante e questo frustra ancora di più che devo buttarla perché non posso cambiare il filtro. Vergognoso

I bought a Laresar Ultra 7, and I had issues from day one with parts that were not working correctly! They were replaced after a couple of weeks, but they kept breaking. They sent me a new one after dealing with way too many small part replacements.
After a couple of months, now is the battery that is not working (it died out?). Now, I am trying to get a replacement battery, but nobody is telling me how to get it. I think that I am giving up altogether and getting a new vacuum cleaner from a different brand.

Have a broken Laresar L6 Pro robot vacuum that's still "under warranty" but their customer support refuses to repair or replace it. Have been in contact with them regularly for almost a year and nothing has been done or will be done. I've asked for my money back but they refuse. Stay away from this company if you want any kind of support.

What a brilliant machine! With having two dogs, even though they are short haired, the Evol 3 vacuums all of the hair each day and then vacuums the edges before moping the floor, all while I’m at work. Would highly recommend and customer service was fast an efficient at registering the 2 year warranty - 5 stars!

Would like to give zero stars. Cannot reach customer service for a product that died under warranty. No response on website form or from email. Have been trying for several weeks and repeated contact attempts. No way to get them to respond. Junk product and non-existent support. AVOID at all costs.