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Enttäuschend – Keine Kaufempfehlung

Ich habe den Akkustaubsauger Elite 8 von Laresar über Amazon gekauft. Anfangs war ich wirklich zufrieden mit der Saugleistung und der Handhabung – für die ersten Monate ein solides Gerät.

Leider hat der Akku bereits nach ca. 6 Monaten komplett den Geist aufgegeben. Seitdem ist der Verkäufer auf Amazon nicht mehr auffindbar. Trotz Registrierung des Produkts auf der offiziellen Website von Laresar und mehrmaliger Kontaktaufnahme über verschiedene Kanäle, habe ich bis heute keinerlei Rückmeldung erhalten. Die versprochene 2-jährige Garantie ist somit völlig wertlos.

Für mich ist klar: Finger weg! Keine Kaufempfehlung.

FUYEZ CETTE MARQUE !! ASPIRATEUR BALAI TOMBÉ EN PANNE APRÈS 8 MOIS SEULEMENT, LE VENDEUR RESTE MUET APRÈS 3 RELANCES , ALORS QUE L'APPAREIL EST TOUJOURS GARANTI !!
UN CONSEIL, FUYEZ CETTE MARQUE !

You need to offer a zero star rating for these guys
No customer support
trash product
no reply to emails
no phone number
DO NOT BUY FROM THESE CROOKS

Vacuum broke within a year customer service was absolutely terrible they did not honour their warranty and kept telling me they had shipped a replacement but would not provide me with a tracking number and I never did receive the replacement been back and fourth with customer service for 7 months!!! STAY AWAY DO NOT PURCHASE FROM THIS COMPANY SPEND YOUR MONEY ELSEWHERE actual purchase July 2023 stopped working Aug 2024 been back and fourth trying to get a replacement or refund with no success

It doesn’t even deserve a 1 star rating. Opened my vacuum robot L6 Nex for just under a year and it quit working on me. Tried to reach customer service for months by email and never received a response. DO NOT buy from this company. They don’t honor their warranty and ignore your emails when you try to get help.

Entreprise à fuir j’ai acheter une litière automatique sur Amazon de la marque laresar qui tombe en panne
Je contact donc le sav laresar qui me demande des vidéo et d’expliquer le problème ont me redemande sur plusieurs mail d’expliquer le problème ce que je fait
Et voilà que depuis 2 semaine plus de nouvelle une litière a 300 euros quelle arnaque ne commander jamais chez laresar le sav est une arnaque pur et dur ! A fuir !!

Très mauvaise expérience n'achetez pas leurs produits pourrit après 1ans d'acheter la batterie tombe en panne le logiciel bug avec des carte décaler le robot on le retrouve d'échanger dans n'importe quel pièces après utilisation , il consomme de l'énergie pour rien donc je l'ai mis a la poubelle ,j'ai payer 400 euro pour rien , le service client grosse arnaque ,ils demandent au client de publier de bons avis pour se faire connaître , attention !!!

If I could give them a zero I would.

$600 vacuum and they didn't honour a warranty. They led me on for months , saying they sent it and lied repeatedly about doing so. DO NOT BUY !

Au bout de 6 mois,batterie à changer.
Ensuite le bac à poussière casser.
Celui neuf renvoyé a une fuite entre le bac à poussière et eau.
Donc,ne lave plus,mais étale la poussière aspirée.
Pour finir,ne veut plus se configurer avec le téléphone,tout ça en moins de 3 ans.A éviter.

Fuyez cette marque!
Comme beaucoup mon aspirateur est tombé en panne dans la période de garantie, mais l'entreprise fait la morte. Aucune réponse malgré de nombreuses relances.
Produit et entreprise non fiables.

Ho acquistato.il modello Elite 3 un anno e mezzo fa. Improvvisamente ha smesso di funzionare e ho identificato il problema nella batteria. Non risponde più alla carica e segnala errore. Essendo ancora in garanzia, ho contattato l'assistenza ma non ho ricevuto alcuna risposta. Ho cercato di reperire una batteria di ricambio per vedere se potevo risolvere il problema ma è introvabile! Devo buttare via un aspirapolvere ancora perfetto! Sconsiglio vivamente l'acquisto di questa marca priva di qualsiasi forma di assistenza!

Der schlechteste Kundenservice! Ich habe den Saugroboter Laresar L6 Pro gekauft. Nach kurzer Zeit war die Batterie defekt. Ich habe Laresar per E-Mail kontaktiert. Zunächst haben sie versprochen, einen neuen Akku zu senden. Doch nach mehreren E-Mails über mehr als zwei Monate haben sie nichts geschickt und nicht mehr auf meine Nachrichten geantwortet.

THEY STOPPED MAKING MY BATTERY FOR ELITE 1 VACUUM, MY MACHINE IS STILL LIKE NEW. NO NEED TO REPLACE VACUUM, JUST NEED NEW BATTERY. TRIED CONTACTING FOR HELP, NO EMAIL RESPONSE, NO PHONE NUMBER ! INSTEAD of RESPONDING. THEY JUST IGNORE YOU LIKE GARBAGE. VERY SMART, SO THEY THINK !!! THEY STOP MAKING BATTERIES FOR YOUR MACHINE, SO YOU HAVE NO CHOICE BUT TO BUY ANOTHER MACHINE FROM THEM. THEY WERE WRONG, I BOUGHT ANOTHER MACHINE, BUT DEFINITELY NOT FROM THEM.

J'ai acheté un aspirateur robot laresar chez Amazon.
L'appareil est tombé en panne.. Amazon ne fait rien forcément, et laresar a quitté Amazon.. J'ai donc à plusieurs reprises contacter la marque via leur site.. Sans aucune réponse.. Je déconseille d'acheter chez eux.. Ils ne sont pas sérieux..

Ordine su manomano ( M2501504183776)per un robot Laresar L10 che arriva senza istruzioni in italiano. Essendo un prodotto complesso non rischio e chiedo le istruzioni in italiano, ma la risposta è negativa. opto allora per la restituzione, e qui cominciano i problemi, l'azienda dice che è "Manomano" che deve attivarsi e loro dicono che è l'azienda che deve inviarmi l'etichetta di reso. Ovviamente domande e risposte hanno come tempo d'attesa 48 ore, credo quindi che la stiano tirando alle lunghe per far scadere i termini della riconsegna. Sinceramente mi dispiace per Manomano che fin qui si era dimostrata affidabile, ma da Laresar non comprerò mai più nulla.

Bought this unit through Amazon, but it's past the 90 days, so reached out to the vendor. This is about their customer support that I received. I reached out on Nov 15 with an issue I had with my L6Pro which is under warranty. On Nov 26th, they finally told me they would send me a new base unit. It is now February 2025 and I have nothing just a very expensive paper weight. At the beginning it is 1 question a day for trouble shooting and sending videos and then finally promising to replace the unit under warranty and making excuses why it hasn't been delivered yet. Finally they have just stopped even replying to my requests/inquiries. Do not buy anything from this company.
Has anybody experienced this, any luck getting your money back?

I’m afraid it’s the same story.
Battery for l6 nex appears to be dying as vacuum dies half way round the room (even though it indicates 40% less). Customer service not responded to any emails (3 now sent) and cannot find a replacement battery anywhere on web (out of stock on Amazon site)

When it was working, it would repeatedly not dock correctly and would need to be placed manually.

Comprato a Gennaio 2024 aspirapolvere laresar elitè 7 e con aspirapolvere ancora in garanzia ho chiesto supporto al loro helpdesk tramite email (come da libretto istruzioni) per denunciare il problema. Dopo una prima risposta che ha chiesto invio del video con l'anomalia non si sono fatti più sentire. Fatte decine e decine di email di sollecito senza nessuna risposta..... Fatto anche ricerca su web
del pezzo di ricambio ma non più disponibile. Visto la mancanza di supporto e anche il mancato reperimento dei materiali sconsiglio l'acquisto dei prodotti di questa marca.

Do not buy an anything from Laresar! The machine was great until it was about 4 months old and then the motor broke. Customer service is awful, no phone number, got a couple of replies from the email address promising to send a new part and now months later no reply and no new part. Total rip off. Don’t do it. Waste of money and you won’t get a refund.