Larizia Avaliações 

Love this site.. not sure what happened but I pray they con back…

Absolutely no way of contacting customer services apart from by email to which they hardly ever respond to.
Waiting for a refund for a month now and no money in my account despite them telling me it has been issued.
Avoid this company!!

I ordered a pair of trainers and had to return them, despite them being delivered back successfully (tracked by Post Office) I haven't received a refund or an acknowledgment of their receipt of them. I have emailed them many times with no response. I am still waiting.
Very disappointing.

I ordered an Anya Hindmarch Vanity Case online - A few hours later they cancelled my order. They took the money out of my account the next day and for over a week I have been emailing them twice a day and no one has bothered to get back to me.

Avoid ordering from them at all cost.

I hope they refund my money and I am taking this further.

AVOID

Really poor
The order was cancelled with no communication. I sent two emails asking why, as the item was still being offered for sale - no response.
I have received my refund which is a relief.
I have used this company before and had a good experience, but this experience would mean I probably wouldn’t use them again.
Problems sometimes occur but the communication is key to make sure your customer understands and to not communicate, and then ignore two of my emails - I’m out!

Would score 0 - bought trainers early December and returned shortly after, still no refund and no reply to my emails...I suspect they have gone into liquidation. Be careful.

Order was cancelled a week after I placed it with no reason given

I contacted the customer service twice by email regarding my purchase, they did not reply to inquiries.
I am very unhappy with your service.
My order number is: The order number is: LR32799.
Can someone please assist me with my purchase?

Thank you for your email. I contacted the customer service on Monday, 4th of December,not yesterday.

This is the second time I order some items, pay only to find out later that they are out of stock and am still waiting for my refund to appear on my bank account

Dont shop here. They do not respond at all. Bought a small wallet in chain, they screwed up the customs form and the bag was stuck in customs 2/3 weeks and they dont even help. Thr items went back to them 25 days ago and i still cant get a refund or a reply

Unfortunately sent the incorrect item was sent. I have sent an email stating that the item was incorrect but haven’t received an email rectifying the situation. The free post returns label link on the website also doesn’t work so am unable to send this item back and receive a refund

I send a email to u from monday to do a return and am still waiting

I need my item returned, it doesn't fit and their book a return page comes up as error, sent a few emails and no reply, im never buying from there again

Excellent product choice plus speedy delivery

I bought a pair of Victoria Beckham Sky boots and returned them because they were too small. I fronted $216 for the return bill through DHL. They received the boots Oct. 11th. It took them until Oct. 30th to process the return.

Horrible, they have no number for customer service. I ordered a pair of Alexander McQueen shoes that were too small and returned the immediately. My DHL Waybill says this company received my return on September 06,2023 it is October 26,2023 and i STILL have not received my money back yet. Very disappointed because those shoes are not cheap. I would like a refund or I’ll be leaving a bad review every where.

UPDATE: It’s now November 24,2023 STILL NO REFUND. These people are doing bad business.

When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an answer from Larizia in this matter. Now they changed their terms: International orders are exclusiv of taxes.
I think this is not honest and I will not order again from Larizia