Las Iguanas Avaliações 

This was Brighton Jubilee St. Took ages to get served . Not much in the way of veggie options so went for a plant based burger, probable the most tasteless burger I have ever eaten and very expensive

Prices have gone up significantly, service has gone down to the point where it's woeful. This place is a shadow of what it was previously. Waitress totally disinterested and brought the wrong thing. Host was more interested in dancing/flirting with bar staff. Food much more basic than it used to be. Won't be back.

Last minute booking due to Plush Cafe in York letting us down, Las Iguanas York made the night perfect. They accommodated a party of 15 for mu Nieces hen party, Absolutely brilliant thank you so much

Wembley Stadium visit and food was lovely, was delicious and loved the fajitas . Staff attentive polite and friendly

The food is nice but...Torquay restaurant this evening...50 minutes wait for our drinks, main course came just before our drinks and starters arrived 10 minutes after the mains! We had pre-booked a table. People who arrived later were getting served before us. Unacceptable...Las Iguanas, if you don't have enough staff, limit your bookings and/or say you're full to any punters who just turn up!

A multi-generation family group of seven, we booked a table for 1pm at the Torquay Las Iguanas. It wasn’t very busy when we placed our orders for a mixture of small and larger plates according to personal preferences, making it clear that we wanted everything to arrive together. Having much to talk about and enjoying our drinks we didn’t notice for some time that just three small plates had arrived and nobody else had any food.
When a server finally asked if there was anything else we wanted I said ‘Yes please, the food we ordered twenty minutes ago.’
It took another fifteen minutes to arrive and only now included the additional fries some had ordered to go with their small plates!
Absolutely clueless people here, untrained and unprofessional, couldn’t care less about providing a service for their customers.
As I said, not busy in the restaurant but busy in the kitchen making up orders for take out delivery services. A very poor and disappointing experience.

Visited Las Iguanas in Bracknell on Sunday, Food was very very poor, steak very over cooked in spite of asking for medium rare, loaded chicken served with rice and chips which was not properly cooked throughout and my rack of ribs was not on a rack and had been individually presented soaked in sauce so you couldn't work out where it had been before !!
That was the good bit .... the drinks which were definitely needed and seemed like a good offer (2 for 1) were ridiculously watered down and took ages to arrive, these guys aren't mixologists or barely bar staff, possibly their first day but either way some QC should have been implemented because they were all dire, especially the espresso martini which was absolutely the WORST I have ever tasted (#nasty).
We did however have a friends and family voucher for 50% off to soften the blow but the bill for 3 people still came to over £125 which was ridiculous for the poor food, drinks and service we endured. I didn't make a fuss because it was Fathers day and my daughter was trying to do her bit but the experience was something I wouldn't wish on anybody, go anywhere else but here, this place sucks a holes !!!

Booked a table at Las Iguanas Cardiff city centre at 5pm for a pre-show meal. We allowed 2 hours to order and eat. We were seated immediately, and left completely unattended for about 10 minutes, until we managed to flag down a waitress. We ordered drinks, starters and main courses. Drinks were bought after another 10 minutes, and were all incorrect,and sent back. It took another 10 minutes to get the correct ones.
Starters were brought soon after, and the dishes cleared fairly quickly. We were then left for 40 minutes completely unattended, until we were finally able to flag a waitress. We asked where our mains were, as we had to leave in half an hour. The waitress checked, and said they would be here soon. They eventually came, and we had to cram them down in 15 minutes in order to make the show.
The food was not very good, and the meal for three would have cost £100, if we hadn't insisted on reductions for the terrible experience.
I would not recommend this restaurant to anyone. No-one that worked there seemed to care at all about us, the table was dirty, there were very few (not very good) staff, and poor, late, and expensive food.

The restaurant is fine but why, why, why do you use white writing on a white background in your marketing emails???? They are very literally unreadable, it's genuinely horrific

My family and I went to Las Iquanas at Festival Place Basingstoke to celebrate a birthday.
Unfortunately the food was awful and the service wasn’t much better.
They served all meals without sour cream as they had run out (5.30pm on a Saturday!)
They then had the nerve to add a service charge to the bill and wondered why we didn’t leave a tip.
Would not recommend!

Akos was amazing. Honestly he needs a raise. Works really hard and has been amazing tonight

The app says when you download you get £20 off a meal if the meal comes to over £50. Downloaded app. Arrived at restaurant. No offer on the app. Nothing allowed. Sent feedback to Head Office (guest experience email). Message comes back "well you used a different offer on the app." As explained the restaurant said they would not honour a £20 discount so a not so good offer was the best they could do and suggested I use a different one which had a much less discount. Asked for further feedback on why offers are made and then don't work. No answer.

Terrible experience in Canterbury in 'las Iguanas branch'.
Toilets were dirty with no running water. Should have been our cue to leave. Food took 40 minutes to be served with a tasteless dried out pork and pineapple quesadilla and cold potatoes. Mosquitoes and dirty table. Don't waste your time!

James from Gun Wharf Quays was very tentative and friendly.

What made our experience great was the 18 year old Arijon at the Canterbury branch, he was always smiling, great with a large group, very attentive. Great service for someone so young, great job and made our day, we didn’t have to wait too long between drinks at all, especially on a busy Saturday.
I had the chilli which had a nice kick but the portions are on the slightly small side especially the sides!

Lovely food and lovely team (waiting team and bar team) all amazing and always smiling.
Manager however is a disgrace! Stop leaving for a cigarette every 10 minutes and be there for your team. I've read several reviews where they've claimed this happened a lot. Also saw a review from an ex-colleague at LI Southampton. He's absolutely right! Manager walks out and points the fingers whenever something goes wrong. Maybe if you're actually there you could actually play your role too...Las Iguanas Souhampton needs some new managers and ASAP.

Food is not like it used to be. Tasteless, small portions the tortillas were a pathetic size, very disappointing. Will not be returning which is very disappointing as this used to be a good place for Mexican food.

I visited Las Iguanas with a friend, along with our children – a total of 9 kids between us. What was meant to be a fun family meal quickly turned into one of the worst dining experiences I’ve had.

When I queried the menu regarding safe food options for my autistic daughter, I was met with criticism from the server for not disclosing her allergy upfront. As far as I’m aware, it is standard (and legally required) for staff to ask about allergies when taking orders – not blame customers for not declaring them immediately. I explained that my daughter is autistic and has specific safe foods she sticks to, but instead of showing understanding or empathy, he dismissed me and called a manager – not out of concern, but seemingly because he just didn’t want to deal with it.

Thankfully, the manager was more understanding and took the time to listen and help. However, the damage was already done – it felt as though my daughter’s needs were seen as an inconvenience, and the attitude of the server made me feel like we were being discriminated against.

To top it off, when it came time to pay the bill, we were met with further unpleasantness. An extremely rude woman, who appeared annoyed that we were using the “Kids Eat Free” offer, seemed to be in a strop about it – despite the fact we were only redeeming one free kids’ meal per adult, as per the offer terms. Her attitude was unprofessional and left a sour taste at the end of an already upsetting visit.

We came with good intentions, excited for a fun family meal – and left feeling judged, uncomfortable, and unwelcome. I won’t be returning.

Went for the unlimited tapas for 90 minutes. Food was very slow coming out. Only 3 tables in the restaurant, yet staff very slow and forgot part of the orders, which we ended up chasing. Only some items on the already limited menu were available. Staff refuse to give us a paper bag to take away the leftover food on the table (that the child didnt eat), as they may have needed them for others... would not recommend for children.

Visited to have cocktails for partners birthday ordered 4 cocktails thinking it was 241 ordered at 2:55 charged full price by barmaid knowing 241 started at 3, didn’t show any courtesy to say “in 5mins it’s 241”. Shame on you 😡