Zdecydowanie odradzam zakupy w tym sklepie – to dramat i ostrzeżenie dla innych! Kontakt z obsługą jest fatalny. Produkt przedstawiany na stronie jako luksusowy w rzeczywistości okazuje się tanią... Ver mais
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Veja o que dizem as avaliações
I bought the bag at 99€ call Moira cabag, but the front side is not leather as they said, when the bag arrive i was a broad and i did not send it back.😒
Le sac a un défaut de construction à l’intérieur, et une odeur horrible de plastique-vraiment désagréable. La bandoulière est très fine et ne semble pas assez resistente. Je suis très déçue. En plus j... Ver mais
A empresa respondeu
Super service, j’ai acheté un sac pour ma femme et je l’ai reçu en temps et en heure. Et cerise sur le gâteau quelques jours après avoir reçu ma commande j’ai reçu un cadeau pour me remercier et j’ai... Ver mais
A empresa respondeu
2,4
Ruim
37 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Très joli sac
Très joli sac, conforme à la description et aux photos du site. La matière est souple et le modèle s’adapte facilement à plusieurs looks. Envoi rapide et soigné.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Isa,
Un immense merci pour votre message et pour ce retour si positif. Nous sommes ravis que le sac vous plaise, tant pour sa matière que pour sa polyvalence, et qu’il corresponde parfaitement aux photos et à la description.
Votre satisfaction est essentielle pour nous, et des retours comme le vôtre nous encouragent à continuer à prendre un soin tout particulier à chaque détail, du produit à l’envoi.
Merci sincèrement pour votre confiance et votre soutien,
L’équipe L’Atelier de Malte
Not as advertised
The product I received does not match the description or the photos shown at the time of purchase.The quality and appearance differ from what was advertised.The store also did not follow its stated return policy, and communication regarding a return was difficult.I also noticed that the product photos on the website were changed after my contact with the company.I am sharing this review to inform other customers.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Hello Kyriaki,
Thank you very much for taking the time to share such detailed feedback. We genuinely appreciate it.
As part of our ongoing process to continuously improve our products, we regularly test different design variations. In your specific case, the bag you received included a reinforcement detail that was not visible in the product photos at the time of your purchase. Your message helped us identify this gap, and thanks to your feedback, all product visuals have since been updated and are now fully aligned with the version currently being shipped.
We sincerely thank you for bringing this to our attention. Feedback like yours directly helps us improve both our products and the clarity of our communication.
Our goal is always to challenge and refine our designs to offer the best possible experience. Should we return in the future to the previous version of the bag without this reinforcement, we would of course be happy to send you that version.
If you feel that your situation was not handled in the most satisfactory way, please don’t hesitate to contact us again. Our absolute priority is that every customer feels heard and satisfied.
Thank you again for your valuable feedback and for helping us become the brand we strive to be.
Warm regards,
The Customer Care Team
L’Atelier de Malte
Merci beaucoup
Merci beaucoup ! Le sac est parfait, livraison rapide juste avant Noël, je recommande !
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Arnaud,
Un immense merci pour votre message, vraiment. Savoir que le sac vous a parfaitement satisfait et que la livraison est arrivée juste avant Noël est une énorme source de fierté pour toute notre équipe.
Des retours comme le vôtre sont essentiels pour nous : c’est grâce à des clients comme vous que L’Atelier de Malte existe, progresse et cherche chaque jour à offrir une expérience toujours plus soignée et premium. Votre recommandation compte énormément et nous motive à continuer à prendre le plus grand soin de chacun de nos clients.
Merci sincèrement pour votre confiance et votre soutien.
Avec toute notre gratitude,
L’équipe L’Atelier de Malte
Professionnels sérieux tant par la…
Professionnels sérieux tant par la qualité de l'offre (achat d'un sac à main) que par la rapidité et le soin apportés à l'expédition. Je recommande +++
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Fanfan,
Un immense merci pour votre message et pour votre recommandation, qui compte énormément pour nous. Des retours comme le vôtre sont la raison même pour laquelle L’Atelier de Malte existe et continue de s’améliorer chaque jour.
Nous sommes ravis que la qualité du sac, ainsi que le soin et la rapidité apportés à l’expédition, aient été à la hauteur de vos attentes. Prendre un soin particulier à chaque détail et à chaque client fait partie intégrante de notre vision d’une marque exigeante et profondément attentive à ses clients.
Merci sincèrement pour votre confiance et votre soutien. C’est grâce à des clients comme vous que nous avançons et que nous construisons, jour après jour, la marque que nous voulons être.
Avec toute notre gratitude,
L’équipe L’Atelier de Malte
Je suis très contente de mon achat
Je suis très contente de mon achat, le sac correspond à ce que j’attendais et la qualité est tout à fait satisfaisante.
Le colis est arrivé dans des délais corrects.
A recommander
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Corinne,
Un immense merci pour votre message et pour votre confiance. Votre retour nous touche sincèrement : c’est grâce à des clientes comme vous que L’Atelier de Malte existe et continue de s’améliorer chaque jour.
Nous sommes ravis que le sac ait pleinement répondu à vos attentes, tant sur la qualité que sur la livraison. Chaque commande fait l’objet d’une attention particulière, car offrir une expérience soignée et premium à nos clients est au cœur de notre engagement.
Merci encore. C’est un vrai plaisir de vous compter parmi nos clientes.
Avec toute notre gratitude,
L’équipe L’Atelier de Malte
No response to return request
I have been trying to contact them both by email, the form on their website, their instagram (which looks fake) and have received no reply.
The fact that they don’t have an easy return policy on their website tells you all you need to know. I wanted to return this as soon as I opened it. Poor quality of the bag, with handle in a weird spot, and only one compartment has a closing mechanism so the other is just hanging open? It also smelled so much like plastic when I opened it I nearly gagged. They make it hard to return the bag because they know the product is shit.
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Hello Robin Van Impe,
Thank you for taking the time to share your feedback. We’re truly sorry that your experience has been frustrating and we completely understand how disappointing it can be when a product doesn’t meet your expectations.
First of all, we’d like to reassure you that we do have a dedicated customer service team, and the correct way to reach us is via contact@latelierdemalte.com
. When contacting us, please make sure to include your order number, as this allows us to identify your request quickly and handle it efficiently. If you have already written to us, we sincerely apologize if your message was not answered as promptly as expected due to the holiday period, response times may be slightly longer, and we are actively working to reduce this delay.
Regarding the product itself, we would like to clarify a few points. The bag’s design including its compartment structure is intentional and clearly visible on our product pages. We always encourage customers to carefully review photos and descriptions prior to purchasing to ensure the design matches their expectations.
As for the initial smell you mentioned, this can occasionally occur with new items due to packaging and transport conditions and usually dissipates after the bag is aired out.
We absolutely do not make returns “difficult” on purpose. Our return policy is available on our website, and once your request is reviewed by our support team, we will of course provide an appropriate solution in line with this policy.
Please don’t hesitate to contact us directly at contact@latelierdemalte.com
, clearly mentioning your order number, so we can look into your case and assist you as quickly as possible. Customer satisfaction remains our top priority, and your feedback helps us improve.
Kind regards,
The Customer Care Team
L’Atelier de Malte
J'ai acheté un joli sac
J'ai acheté un joli sac , la matière est jolie, le délai de reception était long (11 jours ) mais Julie du service Clientèle a été très accompagnante et je la remercie .
Domitille
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Domitille,
Merci beaucoup pour votre retour et pour vos mots positifs sur le sac, nous sommes ravis qu’il vous ait plu.
Concernant le délai de réception, il a effectivement été un peu plus long en raison de la période à laquelle vous avez passé commande, et nous en sommes sincèrement désolés. En temps normal, nos délais sont nettement plus courts et nous faisons tout notre possible pour améliorer continuellement ce point.
Merci également pour votre message à destination de Julie, qui sera ravie de le lire. L’accompagnement et la satisfaction de nos clients restent au cœur de nos priorités.
Merci encore pour votre confiance et au plaisir de vous revoir,
L’équipe L’Atelier de Malte
Excellent experience
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Rom,
Un grand merci pour votre retour, ça nous fait vraiment très plaisir. Savoir que votre expérience a été excellente est la plus belle récompense pour notre équipe.
Merci sincèrement pour votre confiance et votre soutien, c’est grâce à des clients comme vous qu’on continue à avancer et à nous améliorer chaque jour. Au plaisir de vous revoir très bientôt.
Très belle journée à vous,
L’équipe L’Atelier de Malte
Super service
Super service, j’ai acheté un sac pour ma femme et je l’ai reçu en temps et en heure. Et cerise sur le gâteau quelques jours après avoir reçu ma commande j’ai reçu un cadeau pour me remercier et j’ai vraiment trouver ça super de faire attention à ses clients.
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Bonjour Cyril,
Un grand merci pour votre message, ça nous fait vraiment plaisir de le lire. Nous sommes ravis que la commande se soit bien passée et que le sac ait fait plaisir à votre femme.
Le petit cadeau était une façon pour nous de vous remercier de votre confiance. L’attention portée à nos clients est au cœur de ce que nous faisons, alors votre retour compte beaucoup pour nous.
Merci encore pour votre confiance et à très bientôt,
L’équipe L’Atelier de Malte
Fake Fake Fake bag and dishonest trader
I concur absolutely with the negative reviews. I only wish I had read the reviews before being taken by their promotional pictures.
The moral of this story is NEVER buy anything before checking the reviews.
I received the awful, poor quality fake bag yesterday, so immediately requested for a refund (by email) as soon I opened the package.
I received a response from ‘Julie’ this morning stating that she hasn’t received any emails before (my first) and offered me either 100% store credit or 30% refund.
Why are these Chinese traders so dishonest?
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Hello,
First of all, thank you for taking the time to share your experience. We are genuinely sorry that the product did not meet your expectations and that this led to disappointment.
We want to reassure you that your request has been fully taken into account. A 100% refund has been processed today, without requiring you to return the item. You have received an email confirming this, and the refund should appear on your account within the next few days, depending on your bank.
Our priority is always to ensure that our customers feel heard and treated fairly. Even when a product does not suit personal preferences, we aim to resolve situations in the most respectful and straightforward way possible.
We also appreciate feedback, as it helps us continue improving both our products and our service. Your message has been carefully reviewed, and we thank you for bringing your concerns to our attention.
Once again, thank you for your order, thank you for your feedback, and thank you for giving us the opportunity to address this properly. We wish you all the best moving forward.
Kind regards,
L’Atelier de Malte
Sent me a man made chemical smelling…
Sent me a man made chemical smelling bag not what was advertised on their fake website was shipped from China even though their website is in French the photos on their website are not what you get the bag was advertised as genuine leather, bag has not a stitch of leather on it. Stay away from this company I was drawn in by the advertising of a genuine leather green suede beautiful bag that is not what a received I reported them as a scam website to my credit card company hope they can contact them but they never responded to me I would be surprised if they responded to them
your response is crap if you looked at my photos I submitted and compare them to your website the bag is not the same, also the bag is manmade from CHINA the tracking on the package is from CHINA nothing French about it this COMAPNY is a total scam!
16 de novembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Hello,
Thank you for taking the time to share your experience. We are truly sorry that the bag you received did not meet your expectations. After reviewing your file and the photos you kindly sent us, we can confirm that it is indeed the model you ordered, fully consistent with the images displayed on our website and showing no particular anomaly.
Our customer service team did get back to you, with a slight delay for which we sincerely apologise, and we genuinely regret that we were not able to continue the conversation together to find a solution before the chargeback was initiated. This will naturally lead to your refund, so you can be completely reassured on that point.
We would simply like to clarify for our readers that L’Atelier de Malte is a trustworthy and dedicated brand, and we take great care in supporting each of our customers with transparency and attention.
We wish you a lovely day and remain at your disposal should you wish to contact us again.
FAKE
The product is cheap China stuff completely misleading to what it says on the website. Fuethermore, they do not offer returns on discount items which is illegal. FAKE! Stop them and don’t buy from them!!!
14 de outubro de 2025
Avaliação não solicitada
the bag i ordered was supposed to be…
the bag i ordered was supposed to be genuine leather yet it came from china and it is a cheap looking shitty product. yet i asked for a refund and they do not want to give any.
3 de novembro de 2025
Avaliação não solicitada
Fraudsters - Never received the bag or the refund!
I ordered a bag from their website with expedited shipping to receive it within 2-3 days.
The bad did not arrive even after 1 week. When I contacted them, they promised to refund the express shipping fee - which they never did.
Its been 2 weeks since the order and no bag has arrived.
I asked for a refund and cancellation. No cancellation or refund.
Beware and don't order from them.
8 de outubro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Hello Veena Parashuram,
Thank you for sharing your feedback, and first of all, please accept our apologies for the delay in our response.
At the time your review was posted, the parcel was still in transit, which meant we were unable to process a cancellation or refund until the carrier confirmed the final delivery status. This procedure is in place to protect both our customers and our company.
We can now confirm that the parcel has been successfully delivered, within an 8-day timeframe, as indicated by the tracking information.
Regarding the express shipping fee, you were absolutely right. The refund has now been processed today. The delay was caused by a technical issue in our system and was not intentional, and we sincerely apologize for this oversight.
Your feedback is extremely valuable to us. It helps us improve our communication and internal processes, and it directly contributes to making the customer experience better. Our customers are our top priority, and we are continuously working to improve the quality of our service.
Thank you again for your patience and for taking the time to share your experience.
Kind regards,
L’Atelier de Malte
Un sito truffa cinese
Un sito truffa: tutto fa credere che si tratti di un e-commerce francese con sede a malta, purtroppo ci sono cascata e ho acquistato una borsa che doveva essere in vera pelle.
La spedizione è partita dalla Cina, e ho subito iniziato ad avere grossi dubbi... dopo 3 settimane dall'ordine ho ricevuto la borsa che non è assolutamente in vera pelle, puzza di plastica e non vale più di 1/10 di quanto l'ho pagata.
Ho deciso di richiedere il reso inviando una mail all'indirizzo indicato, ma dopo vari giorni non ho avuto alcuna risposta.
Mi sento truffata.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Buongiorno Chiara Caccia,
ci dispiace sinceramente leggere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo la sua delusione.
Desideriamo però chiarire alcuni punti importanti. L’Atelier de Malte non è un sito truffa ed è un marchio regolarmente registrato in Europa. Le informazioni relative ai materiali dei nostri prodotti sono indicate in modo trasparente sul nostro sito al momento dell’acquisto.
Per quanto riguarda la spedizione, alcuni ordini possono essere evasi da magazzini logistici internazionali, incluso al di fuori dell’Europa. Questo non influisce in alcun modo sull’autenticità del prodotto né sugli standard di qualità che ci impegniamo a rispettare.
Siamo sinceramente dispiaciuti se la borsa ricevuta non corrisponde alla sua percezione della pelle. La sensazione o l’odore iniziale possono talvolta essere legati all’imballaggio e al trasporto e tendono a scomparire dopo l’aerazione.
Per quanto riguarda il reso, ci scusiamo se non ha ricevuto risposta nei tempi desiderati. La invitiamo a contattare nuovamente il nostro servizio clienti oppure a verificare la cartella spam, così da poter riesaminare la sua richiesta e trovare una soluzione adeguata.
La soddisfazione dei nostri clienti è una priorità assoluta e restiamo a disposizione per gestire la situazione in modo corretto e trasparente.
Cordiali saluti,
L’Atelier de Malte
KNOCK OFF
Was supposed to just be a nice bag of genuine materials, arrived from china smelling like plastic with balenciaga written everywhere??
10 de setembro de 2025
Avaliação não solicitada
Resposta da Latelierdemalte
Hello Flora,
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations.
We would like to clarify that we do not sell counterfeit items and we have no affiliation with any luxury brand. Our designs are original, and all materials used are described transparently on our website. No product from L’Atelier de Malte is branded or sold as a luxury designer item.
Regarding the smell you mentioned, new items, especially those packaged for international transport, may occasionally have a temporary odor due to packaging. This typically dissipates quickly once the product is aired out.
That said, if you believe you received an item that does not correspond to your order, we strongly encourage you to contact our customer service team directly so we can review the situation and find an appropriate solution.
Best regards,
L’Atelier de Malte
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