Laurajamesfurniture Avaliações 374

O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I would avoid this company. I have used them on a couple of ocassions and their products are really nice and well made. However I have had terrible service this time. I ordered 2 bedside tables onl... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had ordered a couple of upholstered dining chairs to match six I had already from Laura James. They arrived and I was very pleased with them. However, the colour of the legs was not what I had ord... Ver mais

Avaliado com 5 de um total de 5 estrelas

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Ver mais


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

374 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 51% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Part of order missing

Part of my order was missing and i spoke to Ashley who was amazing. She took my details and followed it up with the delivery company and i was assured it will be with me in the next few days. Very polite and extremely helpful.

7 de abril de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

They won’t take some returns

I bought a fairly expensive table. Built it. Then realised, having lived with it for a day, that it was just going to be too big for the space. Laura James will not take it back. Once built they won’t touch it. Won’t even discuss it. It was not easy to construct and some of the bolts did not meet the pilot holes they were suppose to so I now have to sell this item privately with a build quality that is debatable. I cannot sell it. It’s been 3 weeks and no one is buying and I have dropped the price by half. I’m posting this review just so people know that once you build it you are on your own with Laura James. The won’t even consider taking it back at a reduced price. Pretty poor and this table is stock on my kitchen, all boxed up and currently going no where.

9 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Even though I purchased a while ago

Even though I purchased a while ago, I only got the bedside units assembled over the weekend, as we have not moved into the new house yet. I am delighted with them. They are very neat and wipe clean 👌

30 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience and CS

Ordered a good size order, coffee table, side table, hall table, 2 beds and a mirror from Laura James, all the furniture arrived as ordered and expected but unfortunately the mirror arrived cracked, but without any fuss or hardships astrid helped us get the mirror replaced, and a new one on the way. 10/10 would recommend th company easy to deal with and sorted the one issue within 3 emails

19 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid

So far -- I ordered furniture in Jan, told it would be delivered start of April. Now told not to expect it til mid - late May. That will have been 4 months!
I don't believe the furniture is designed in England as per the website and in fact feel like the site is just trying to be an upmarket furniture company when really it's part of Temu from China!

25 de março de 2026
Avaliação não solicitada
logotipo da Laurajamesfurniture

Resposta da Laurajamesfurniture

Hi Lorna,

Thank you again for sharing your feedback.

I can confirm that I have now been in contact with you directly regarding your order.

As discussed, your item was purchased as a pre‑order, which does involve a longer lead time.

However, I completely understand the frustration caused by the additional delay, and I apologise for this.

To assist and acknowledge the inconvenience, I have issued a gesture of goodwill, which has now been applied to your order.

Should you need any further help or have any additional questions, please do not hesitate to reach out.

Avaliado com 5 de um total de 5 estrelas

Fast delivery

Fast delivery, good quality product for a great price. Received a follow up phone call to check i was happy with the product etc. Excellent service

9 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Three faulty cabinet doors in a row

I ordered a chest of drawers. It’s beautiful, but it arrived with a damaged door. They have now sent me a replacement twice — both times the door was defective again. I’m curious to see what the third one will look like. I won’t be shopping here again.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Laurajamesfurniture

Resposta da Laurajamesfurniture

Good afternoon, Lulu,

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've experienced. Based on the details in your review, we're currently unable to locate your order in our system.

To help us investigate and resolve this matter as quickly as possible, I’ve sent you a request for further information, including your order number and contact details.

We completely understand how frustrating this situation must be and are committed to finding a solution for you.

Kind regards
Kelly Anthony
Customer Service Advisor

Avaliado com 1 de um total de 5 estrelas

Furniture came broken tried contacting…

Furniture came broken tried contacting them and got no reply

9 de março de 2026
Avaliação não solicitada
logotipo da Laurajamesfurniture

Resposta da Laurajamesfurniture

Good afternoon, Sean,

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've experienced. Based on the details in your review, we're currently unable to locate your order in our system.

To help us investigate and resolve this matter as quickly as possible, I’ve sent you a request for further information, including your order number and contact details.

We completely understand how frustrating this situation must be and are committed to finding a solution for you.

Kind regards
Kelly Anthony
Customer Service Advisor

Avaliado com 5 de um total de 5 estrelas

The nest of tables

The nest of tables i ordered was delivered within a few days, and are great value for the price ,I will order of this company again

21 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, exactly what I wanted in a product for a small area. Would definitely purchase from the company again

24 de fevereiro de 2026
Avaliação não solicitada

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