Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Ver mais
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Veja o que dizem as avaliações
DO NOT BUY FROM HERE!! Nothing I ordered is what the pictures look like. The best example think what you ordered and what you got are totally different. Horrible quality, horrible product, horrible sm... Ver mais
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Garments look totally different to the images on the website. Cheap material. Returned the items to the supplied address and just received the parcel back as provided return address in China does... Ver mais
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Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Ver mais
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Detalhes da empresa
Escrito pela empresa
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Informações de contato
30 N Gould St, 82801, Sheridan, Estados Unidos
- info@lavechic.com
- lavechic.com
1,3
Muito Ruim
328 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Customer Service
Linlin Was particularly helpful with my customer queries, very attentive and keen to solve my issue - excellent customer service
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Thank you for your five-star review! We are delighted to hear that Linlin was able to provide you with such attentive and thoughtful assistance. Customer satisfaction is our highest goal. We look forward to continuing to serve you!
Los vestidos no tienen nada que ver con…
Los vestidos no tienen nada que ver con la fotografía.y es muy difícil de devolver , lo estoy intentando y no hay manera
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear Customer,
We sincerely apologize for your feedback. Your description of the "product not matching the photos" and "difficulty in returning the item" is completely inconsistent with our service standards, which makes us very concerned and distressed.
To handle this matter for you immediately and effectively, we kindly request that you send your order details and the problem you encountered via email to our dedicated customer service channel: info@lavechic.com. Our customer service specialist will prioritize your case upon receiving your email and do their best to assist you in resolving your return and refund issue.
We highly value every customer's shopping experience, and we once again sincerely apologize for the great disappointment and poor experience this has caused you. Please give us a chance to correct this mistake.
The LaveChic Customer Service Team
I don't really agree what other people…
I don't really agree what other people said about their ordre! I asked for 2 dresses, a velvet midi dress and the black pinstriped one. I ordered them on Dec. 2nd and received them on Dec. 19th with a follow up!
The size according to their measure chard were perfect. I measure 1m72, 57 kg and size L was perfect. Nothing to change! The velvet dress had to be washed first because the red color left same stains on my underwear, but no problem at all!
For the given price, about US$ 45, I have no complain.
Susanna / Switzerland - December 21st, 2025
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Wow! Thank you so much for your thoughtful review, including detailed height and weight information – this is so helpful for other customers! 👍 We're so happy you liked both dresses and received the right size. We appreciate your kind reminder and understanding regarding the initial color bleeding of the velvet dress. We are always committed to improving the product experience, and your satisfaction is our greatest motivation. Welcome back anytime; we look forward to bringing you more beautiful outfit options!
Resposta da Lavechic
Dear Ms./Mr. Imbroggioni,
We are deeply shocked and sorry to see your one-star review and such feedback. This is absolutely not the shopping experience we wanted to provide.
We absolutely value the trust of every customer and are by no means "scammers." Your experience is very important to us, and we urgently need to understand the specific circumstances to verify and resolve your issue.
To handle your problem efficiently and properly, we have contacted you via private message. Please provide your order information at your convenience. Alternatively, you can send detailed information directly to our customer service email: info@lavechic.com, and a dedicated person will follow up with you immediately.
We sincerely apologize again for the unpleasant experience this has caused you. We look forward to the opportunity to rectify the situation for you.
Let me start by saying that it wasn't a…
Let me start by saying that it wasn't a good experience because the purchase and the delivery of the package were long and difficult. I'll tell you that what I ordered didn't match what I saw on the website. However, I must say that they were very serious and professional, and this behavior reflects on the company, so they deserve all 5 stars. Thank you.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear Customer,
Thank you so much for giving us a five-star review despite a less-than-ideal shopping experience, and for your special recognition of our service team. This is a tremendous encouragement to us and also makes us deeply aware of our responsibility.
First of all, we sincerely apologize for the lengthy and cumbersome purchase and delivery process, and for the discrepancy between the product and the website images. This was completely contrary to the shopping experience we wanted to provide you. Your feedback is crucial to us, and we have recorded the issue and will immediately submit it to the relevant department for optimization.
At the same time, your affirmation of our "serious, responsible, and professional" service is the greatest reward for our team. This strengthens our belief that we always put customers first.
Thank you again for your understanding, trust, and valuable feedback. We look forward to providing you with a perfect experience from beginning to end in the future.
I ordered a dress 2XL and what was sent…
wrong size sent should have been 2XL I was in contact with LIN LIN and tried to get the correct size sent. I also tried to get a full refund as the wrong size was sent and was told the best they could do is 30% refund and I have to pay the shipping to China. They sent me an email yesterday stating that they approved a 50% refund along with a coupon for 30% which i did not agree too. I would like the remaining 50% refunded the order number is #LC539455
20 de novembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear Customer,
First, please accept our sincerest apologies. We are deeply shocked and ashamed to have made such a serious mistake—sending you an XS size instead of the 2XL dress you ordered. This has caused you a terrible experience, and we take full responsibility for it and take it very seriously.
To immediately verify your order and resolve the issue (either resend the correct item or arrange a full refund and compensation), we need your order details for quick identification.
Since we cannot directly link your order to the review, please proactively send us your order number and this issue to our customer service email address: info@lavechic.com. Please indicate "2XL Wrong Size Sent XS - Urgent Handling" in the email subject. Our specialist will prioritize processing your request within 24 hours and provide a satisfactory solution.
We sincerely apologize again for the significant inconvenience this error has caused you. We have launched an internal investigation and will seriously reform our shipping processes to prevent such incidents from happening again.
We sincerely look forward to your email and will do our utmost to resolve this issue for you.
BEWARE!
BEWARE!! I would not even give this site a star. Safe your money complete scam. I ordered a zipper maxi dress and I was sent a pair of gray jogger set that looks nothing like the product advertised. I still have not heard backc from company after sending photos and requesting refund.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear Customer,
First, we must solemnly declare: LaVeChic is absolutely not a scam. We are a legally registered brand that values every customer. We sincerely apologize for not receiving a timely response after your refund request, as this is completely unacceptable to our service standards. We have escalated this incident to the highest priority complaint and are conducting an internal investigation.
Second, regarding the issue of "serious discrepancy between the order and the received item":
The situation you described (ordering a long skirt but receiving sweatpants) is a completely unacceptable and serious error. We have immediately launched an emergency review of our warehousing and quality control processes.
Most importantly, we need your help to resolve this issue immediately.
Since we cannot directly link your order to the review, in order to process your full refund (or reshipment) and provide compensation immediately, we kindly request that you:
Please send your [order number] and the [refund application voucher/photo] you sent directly to our official customer service email: info@lavechic.com
To facilitate our priority processing, please indicate in the email subject: "Urgent Handling: Long Skirt Received as Sweatpants - Follow-up on Public Negative Review"
We promise that within one hour of receiving your email, a senior customer service representative will contact you directly by phone or email to follow up throughout the process and resolve your issue within 24 hours.
We once again sincerely apologize for the extremely poor experience this has caused you. We hereby publicly promise to thoroughly investigate this matter and provide you with appropriate compensation.
Counterfeit knockoffs awful quality
The dress I received from Lavechic does not match what’s advertised. The product images and description closely resemble dresses from brands like Oh Polly, but the item delivered is a low-quality imitation.
The fabric is thin, the construction is poor, the fit is off, and the color is completely different from the photos. Overall, the quality is far below what the listing suggests.
This is not a small difference in expectation vs. reality — it’s outright misleading. If you’re using photos and descriptions from reputable brands, the product should remotely match that standard. This one absolutely does not.
I regret this purchase and would strongly warn others: do not expect the dress shown in the photos. What you get is a low-quality imitation that isn’t worth the price.
11 de junho de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear Customer,
We have seen your detailed feedback and are deeply sorry that you received a product that did not meet your expectations. We fully understand your disappointment and dissatisfaction with the product's fabric, workmanship, fit, and color difference; this is definitely not the shopping experience we wanted to provide.
You mentioned that "using images and descriptions from well-known brands should at least meet similar standards," and we completely agree with this. We have submitted all the issues you reported, especially the discrepancies between the product quality and the description, to our quality control and purchasing departments for urgent verification and rectification, and will also seriously review the relevant product's promotional materials.
To handle this matter for you more specifically and responsibly, we sincerely invite you to contact us directly through our official customer service email address: info@lavechic.com. Please provide your order number in the email, and our customer service specialist will follow up immediately and develop a suitable solution for you.
Your feedback is crucial to us; it helps us identify problems and continuously improve. We sincerely apologize again for this unpleasant shopping experience, and we look forward to assisting you in resolving the issue via email.
We wish you all the best.
Mauves qualité
Rien avoir avec la qualité qui on vois sur les photos présentées, ni la couleur .Un tissu ordinaire mais couteux
4 de novembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear customer, We are very sorry to have received your feedback regarding the quality and color of our product; this is certainly not the experience we intended for you. To verify and resolve this issue for you as quickly as possible, please send your order details and a description of the problem to our customer service email: info@lavechic.com. Our team will immediately prioritize and do our best to resolve this matter. We look forward to your email so we can directly assist you.
They advertise different items than they sent me.
Please don’t waste your money . What they advertise and what was sent was completely different.. Very poor quality as well. They would not refund 100% even though the wrong items were sent.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear customer, we sincerely apologize for your feedback regarding our product; this is certainly not the shopping experience we intended for you. To expedite your verification and resolution, please send your order details and a description of the issue to our customer service email address: info@lavechic.com. Our customer service team will prioritize your request upon receiving your email and do our utmost to resolve your problem. We apologize again for this unpleasant experience and look forward to your email so we can provide you with direct and effective assistance.
Attention à toutes ces belles photos
Attention à toutes ces belles photos . Le produit si vous commandez ne correspond en rien à ce qui a été présenté. Ni le tissu ni la coupe. C'est fait en Chine et ça ne ressemble à rien.
Le retour est impossible vu le coût du transport. C'est juste bon à mettre à la poubelle tellement c'est laid.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Dear customer, we sincerely apologize for the significant discrepancy between the product and its description. This is absolutely not our standard of quality. We have urgently investigated this matter and are willing to do our best to resolve it for you. Please inform us of your order details via private message; we promise to prioritize your case. Thank you for your feedback. We will seriously improve our services and hope to make up for your dissatisfaction.
I ordered a dress from this company and…
I ordered a dress from this company and after waiting for over 4 weeks and not getting the dress I emailed them and was told that the shipping company said the dress was delivered but I never received it i reached out to lavechic over 16 times and the issue was never resolved don't waste your money buying clothes from this company it is a scam
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
We sincerely apologize for the long wait and package issues you described in your review; this is certainly not the experience we wanted to provide. To quickly ascertain the logistics status and resolve the issue for you, please send your order number, contact information, and delivery address to our customer service email address: info@lavechic.com. A dedicated person will prioritize your case and do their best to make amends for this unpleasant experience. Thank you for your feedback; it helps us continuously improve.
Una stella è troppo.
Una stella è troppo.
Foto generate con intelligenza artificiale, vestito arrivato non è quello ordinato ed è di plastica. Se lo vuoi rendere puoi con costi del reso a tue spese e rimborso inesistente.
Sito da chiudere.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Thank you for providing feedback on your shopping issue. We sincerely apologize for your disappointment and anger regarding the significant discrepancy between the received product and the image, the material, and the return policy; this is entirely outside our expected service standards. To verify and process this order for you immediately, please send your order number and relevant photos to our customer service email address: info@lavechic.com. We will arrange for an after-sales specialist to prioritize your return and refund, and do our utmost to resolve this unpleasant shopping experience for you.
Scam website
dont go near this site it is a complete scam
cheap clothes from china, and no proper return instruction
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Hello, we saw your feedback in the comments section and we fully understand your disappointment and dissatisfaction. The return issue you mentioned should indeed not have occurred, and we have conducted an urgent internal investigation and thoroughly reviewed our return process. To ensure we can verify and resolve your issue immediately, could you please send your order number, contact information, and relevant details to our customer service email: info@lavechic.com? We will arrange for an after-sales specialist to follow up as soon as possible to ensure your problem is resolved. Thank you for your frankness; it helps us identify the problem and continuously improve. We hope to have the opportunity to make amends for this unpleasant experience.
SCAM
The dress I received is a very cheap imitation of the dress advertised. I should know better...when the models face is not shown, the company is fraudulently using another companies pictures to sell crap imitation.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
We are deeply sorry to hear your serious concerns about the quality of the dress we sold. We take the discrepancy between your description and the advertisement, especially your feeling that it's a "low-quality counterfeit," very seriously and will immediately launch an internal investigation. Please send your order number and photos of the product to our customer service email address: info@lavechic.com. We will verify and process your request as soon as possible and provide you with a responsible solution based on our investigation results. We hope to do our best to make up for your disappointment.
Delivery takes weeks to come
Delivery takes weeks to come. Order is shipped from china. Overpriced items. Avoid Avoid Avoid.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Thank you for sharing your unpleasant shopping experience in the comments. We sincerely apologize for the long delivery time, the product price, and the unsatisfactory experience; this is certainly not the service we wanted to provide. To help you understand your order details as quickly as possible and provide proper assistance, please send your order information to info@lavechic.com. A dedicated person will follow up on your request. Thank you again for your feedback; it will help us continuously optimize our processes and strive to bring you a better experience.
Very nice😍😍😍😍😍😍😍😍😍
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Thank you for your five-star review! We are so happy to see you express your love for the product with so many hearts! "So beautiful!" is our greatest encouragement, and we look forward to bringing you the same wonderful shopping experience next time!
I received my dress it is exactly what…
I received my dress it is exactly what I ordered, I normally wear a medium but this dress is so small I can’t get it on. Evidently the sizing is wrong I need an extra large considering how small this medium is.
I need to return it and can get no response from them.
I can’t afford to buy dresses that don’t fit without a return so I can reorder!
Sherry Laughlin
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Lavechic
Thank you for your feedback, and we sincerely apologize for the sizing issue and communication difficulties you encountered. Our customer service email address is service@lavechic.com. Please send your order details and the problem you encountered to this email address, and we will prioritize processing your exchange or refund. Regarding this unpleasant shopping experience, we have already checked our sizing standards and optimized our customer service response process. Thank you for your feedback, and we look forward to resolving this issue for you satisfactorily.
Scam-What they advertise and show is…
Scam-What they advertise and show is not what they send. You have to pay for the return which is outrageously expensive-To China-Do not trust this company-They offered me a 55% refund in the end without sending it back and used the excuse that the wrong product was sent-acted like they were doing me a favor.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Lavechic
We have received your feedback and take it very seriously. We sincerely apologize for the discrepancy between the product and its description, the inefficient return process, and the issues with customer service communication. We have immediately launched an internal investigation. Your feedback is crucial for us to optimize our product descriptions and customer service processes, and we will make thorough improvements to prevent similar situations from recurring.
Ho ordinato un abito in ottobre deve…
Ho ordinato un abito in ottobre deve ancora arrivare
20 de outubro de 2025
Avaliação não solicitada
Resposta da Lavechic
Thank you for your feedback. We sincerely apologize for any inconvenience caused by the logistics delay. To ensure efficient processing, please send your order details to our customer service email address: info@lavechic.com. We will prioritize your request and resolve the issue as soon as possible.
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